faq.md

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FAQ	gray-background	type section_id background_image headline subtitle header_section header_section /images/leaf-light-grey.svg Behold our FAQ All right, friends. Let’s do this. This section will cover basic, frequently asked questions for e-commerce merchants. type section_id questions faq_section faq_section question answer How long does shipping take? Now that’s a frequent one all right, ain’t it? Your answer to this should *manage customer expectations*. Just like [a good checkout flow](http://bit.ly/2YCN3iG) should. Tell them the truth: - US shipping will take between 3 to 5 business days. - International shipping will take between 5 and 10 business days. - Mars shipping will be automatically redirected to Elon Musk’s Twitter account. question answer How do refunds and returns work? It happens. Even the most beautiful of plants will disappoint *someone*. Again, tell it like it is: - All discounted items sales are final. - If you’d like another version of your item, please use the return label. Instructions are printed on its back. - If your item is damaged or not functioning correctly, email us at [email protected], and we’ll refund you + send you a new one ASAP! question answer How do you handle sensitive customer information? [GDPR](https://media3.giphy.com/media/1FMaabePDEfgk/giphy.gif?cid=790b76115d1fc3ed7656643632f4131f&rid=giphy.gif), am I right? Make sure you’re as transparent as possible with your data handling process. Or, if you’re using Snipcart, just refer to [our ToS and DPA](http://bit.ly/2YJwlyt). question answer Rapid-fire questions Q: Why is this Planty theme so beautiful? <br /> A: We hired our first designer a couple of months ago. <br /><br /> Q: Why did you build a theme for Stackbit? <br /> A: We believe in Stackbit’s promise of opening up the JAMstack to more developers. Plus, we trust these folks. [Read more about Stackbit](http://bit.ly/2YAvGix). <br /><br /> Q: How many people work at Snipcart? <br /> A: Not a lot! We’re a small, bootstrapped team of eight human beings. Michael might be a robot, though. <br /><br /> Q: Why is Snipcart based in Québec City? <br /> A: Have you been here? It’s beaaautiful! <br /><br /> Q: What’s the meaning of life? <br /> A: We’re not quite sure. But building useful products with people we love feels meaningful enough. type section_id image address phone email mapUrl contact_section contact_section images/promo.jpg 226 rue St-Joseph E, Québec, QC, Canada, G1K 3A9 +1-202-555-0112 [email protected] https://goo.gl/maps/g6za62bN9BHrNTVt5	advanced