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An email address entered by users who are using the portal to download records may not be passed through if the user does not enter text in the search boxes. The outcome is that users are not notified when their downloads are complete and repeatedly submit identical jobs.
It looks like this code hasn't changed since 2015 and that it won't submit the download request from the portal unless there's an email value. The idb-backend project houses that controller and it passes it to a redis server. Is it possible that a redis server didn't get powered back on after the shutdown?
From the work I did a while ago to track things down, redis-10 is the one that powers search stuff and has been online. All searches would be failing if this machine wasn't on.
Then this should be moved to an idb-backend bug. I've been unable to reproduce a condition within the portal that doesn't populate the email address and unless that address is populated with something valid or not, the portal won't submit the download request.
Following the exact reproduction steps above, this is the content sent to the download controller:
google chrome:
rq: {"hasImage":true}
email: [email protected]
firefox:
{"Form data":{"rq":"{"hasImage":true}","email":"[email protected]"}}
An email address entered by users who are using the portal to download records may not be passed through if the user does not enter text in the search boxes. The outcome is that users are not notified when their downloads are complete and repeatedly submit identical jobs.
Steps to reproduce:
I suspect the address is not getting passed to the Download API for some reason.
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