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copyright lastupdated keywords subcollection
years
2021, 2024
2024-12-16
infrastructure-hub

{{site.data.keyword.attribute-definition-list}}

FAQs for classic bare metal to classic bare metal migration

{: #bare-metal-faqs}

What is an RMM server?

{: #bm-what-is-rmm-server} {: faq}

RackWare Management Module (RMM) server is a software appliance that is offered by RackWare that replatforms your server from an {{site.data.keyword.cloud}} classic bare metal server to an {{site.data.keyword.cloud_notm}} classic bare metal server.

Where can I find more information about RMM server?

{: #bm-where-to-find-more-information} {: faq}

For RMM server overview information, see RackWare's Cloud Migration documentation{: external}.

For RMM server usage guide information, see RackWare RMM Getting Started for {{site.data.keyword.cloud_notm}}{: external}.

How do I install the RMM server?

{: #bm-how-to-install-rmm-server} {: faq}

This software is available in the {{site.data.keyword.cloud_notm}} catalog in the Migration Tools category. After you complete the appropriate information, a virtual server instance is installed in a new VPC with the RMM already installed.

What are the limitations for the classic bare metal to classic bare metal migration?

{: #bm-bare-metal-to-bare-metal-limitations} {: faq}

For more information about limitations of the classic bare metal to classic bare metal migration, see {{site.data.keyword.cloud}} classic bare metal to classic bare metal migration limitations.

What are supported operating systems for classic bare metal to classic bare metal migration?

{: #bm-bare-metal-supported-operating-systems} {: faq}

For more information about supported operating systems, see the {{site.data.keyword.cloud}} classic bare metal to classic bare metal migration supported operating systems.

How does RackWare handle bare metal servers with NIC bonding?

{: #bm-nic-bonding-supported} {: faq}

The RMM migration tool does support migration over the bonded interface for classic to classic migration as well as on-premises to VPC migration. User intervention is not needed for migration with bonded interface.

Is RMM a free service?

{: #bm-is-rmm-server-license-free} {: faq}

RMM is a Bring-Your-Own-License (BYOL) subscription-based service. Contact the RackWare sales team or see Order a license for classic bare metal to classic bare metal migration.

Mounted file system or storage did not show up on the target server automatically?

{: #bm-mounted-filesystem-storage-no-show} {: faq}

Make sure that you have an /etc/fstab entry for automatic mounting of any file system at the target server.

Is it necessary to add an RMM SSH key to the source and target server?

{: #bm-necessary-to-add-rmm-ssh-key} {: faq}

Yes, RMM uses SSH to communicate to both the source and target servers.

Where can I find {{site.data.keyword.cloud}} documentation about classic bare metal to classic bare metal migration?

{: #bm-where-migration-doc} {: faq}

For more information, see {{site.data.keyword.cloud_notm}} classic bare metal to classic bare metal migration overview.

Who do I reach out to for support?

{: #bm-where-for-support} {: faq}

  1. Open any issues directly with RackWare support team. The support team is available 365x24x7.

  2. Open a case by using the following options:

    a. Email: [email protected]

    b. Phone: +1 (844) 797-8776

    c. In all cases, add 'RMM - {{site.data.keyword.cloud_notm}}’ in the subject line. The RackWare support is based in the United States and India.

Is data migration supported for {{site.data.keyword.blockstorageshort}} and {{site.data.keyword.filestorage_short}}?

{: #bm-is-data-migration-supported} {: faq}

Only local storage and {{site.data.keyword.blockstorageshort}} is supported in {{site.data.keyword.cloud_notm}} classic. {{site.data.keyword.filestorage_short}} share’s data migration is not supported. To migrate data from file shares, consider the use of a third-party tool such as rsync. A sample script that uses rsync can be found here{: external}.