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getting-help.md

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copyright lastupdated keywords subcollection
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2017, 2024
2024-10-31
vlans support case
vlans

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Getting help and support for VLANs

{: #gettinghelp-vlans}

If you experience an issue or have questions when using VLANs, you can use the following resources before you open a support case. {: shortdesc}

  • Review FAQs in the product documentation.

If you still can't resolve the problem, you can open a support case. For more information, see Creating support cases.

Providing support case details for VLANs

{: #support-case-details-vlans}

To ensure that the support team has all of the details for investigating your issue to provide a timely resolution, you must provide detailed information about your issue. Review the following tips about the type of information to include in your support case for issues with VLANs. Provide the following details based on the problem you're experiencing:

  • Order problems: user ID, location, network, order ID if created
  • Routing problems: mtr data, fully qualified names and fully qualified addresses
  • Trunking problems: fully qualified names, hardware hostnames, hardware IDs, user ID
  • Cancellation problems: fully qualified name, user ID, billing item ID