| copyright | lastupdated | subcollection | ||
|---|---|---|---|---|
|
2024-04-25 |
watson-assistant |
{{site.data.keyword.attribute-definition-list}}
{: #dialog-analyze}
This feature is currently not available in the AI assistant builder of IBM watsonx Orchestrate.{: note}
The Analyze page provides a summary of the interactions between users and your assistant. If the dialog feature is enabled, the Analyze page remains the same, but some slight differences in functionality exist. {: shortdesc}
{: #dialog-analyze-overview}
When you view the Overview page, you can see action completion information in the Action completion diagram if a dialog node triggers an action. The Action completion diagram is empty if you are using only a dialog in your assistant. The three cards that display information about the most frequent actions, least frequent actions, and least completed actions are not available if your assistant uses only a dialog.
For more information about the Analyze page and how to use analytics with actions, see Use analytics to review your entire assistant at a glance.
{: #dialog-analyze-action-completion}
The Action completion page of {{site.data.keyword.conversationshort}} provides an overview of how all your assistant's actions are doing. If the dialog feature is enabled, the Action completion tab is relevant only if a dialog node triggers an action. If your assistant uses only a dialog, then this tab will be empty.
For more information about understanding action completion with actions, see Understand your most and least successful actions.
{: #dialog-analyze-conversations}
The Conversations page of {{site.data.keyword.conversationshort}} provides a history of conversations between users and a deployed assistant. You can use this history to improve how your assistants understand and respond to user requests.
From the Conversations page, an intent that directly calls an action is displayed in the Topics column. For example, you might set up an intent called #buy_takeout in the dialog, and that intent calls the order pizza action. This conversation topic is listed as #buy_takeout > order pizza in the Topics column.
You might also see Dialog called action listed in the Requests column next to a conversation. In this case, customer input triggered an intent. Then, the customer engaged with the assistant before an action was eventually called.
For more information about analyzing conversations with actions, see Review customer conversations.