Video does not play but audio does

[NULLProtogen]

Hello,

My dad is having issues watching videos on my Jellyfin from his phone. He used to be able to watch videos without any issues but recently upgraded to a new phone. Ever since he switched to his new phone any time he tries to watch something he can hear the audio but the video is frozen. If he taps the screen the video will update to where it's supposed to be and freeze again. He canwatch videos from chrome on his new phone and can still watch from his old device without issues. Can anyone tell me what might be causing this? Is there a video player or codex that he needs to install on his new phone? Thanks in advance.

Server System (please complete the following information):

• OS: Windows
• Jellyfin Version: 10.7.7
• Hardware settings & device: Available upon request
• Reverse proxy: None
• Other hardware notes: Available upon request

Client System (please complete the following information):

• Device: Motorola G Stylus G
• OS: Android 12
• Client: Jellyfin
• Browser (if Web client): Chrome 104.0.5112.97
• Client and Browser Version: Unsure where to find the client version.

[Marce1ek]

same on pc chrome 111.0.5563.65
when I use Edge with same video and same settings, the stream type is HLS and the video is fine

[FloFaber]

Can confirm. Same issue here on my girlfriend Samsung Galaxy S8 running Android 9. Installing the Android System Webview Beta seems to fix the problem but unfortunately it is not supported on Android 9 it seems.

People on Reddit are also talking about it: https://www.reddit.com/r/jellyfin/comments/yptbxr/android_apps_video_freezes_unless_i_keep_touching/

[Maxr1998]

Duplicate of #853.