PutFile not being called for files above 1MB

[luis-figueiredo]

I am struggling with getting the putFile endpoint to work for files with more than 1MB.

When I edit a regular wopi document, everything works fine and I get the request on the /wopi/files/[fileID]/contents endpoint.
If, however, the file has anymore than 1MB, I never get the request. I've been digging around the documentation and can't find any mention of this anywhere. If I check the network tab in my browser, I can find a request with an error:

in the response for this request, I get:
{ "ErrorId":"5243067","ErrorName":"WordSave_FileTooLarge","Pillars":[{"PillarName":4}],"Impact":1,"CauseIsInternalToWac":false,"IncludedInOverallFailureRateForAlerting":true,"IsIntentional":false,"IsSessionEndingError":true,"Notes":"","OwnershipInfo":null,"Vetos":["ICE"],"IsV2Error":true}

The error message changes abit if it's an excel or powerpoint file but the problem is present for all files.

the only reference to file sizes being too big I can see on the documentation is maximum file size documentation, but the files I am using are well within these parameters (I'm testing with a 2MB word file, for example).

Any help would be appreciated, and if this is the wrong place to ask this, could you tell me where to find support for this?

[RobRol]

Howdy, I'm sorry that you're running into trouble. If you're able to reproduce the issue, and can share the Session ID, then the investigation will be a lot smoother.