Redis connection timeouts while deployed on Azure

[clemlesne]

Temporary timeouts on Redis, with error Timeout connecting to server in the logs.

Full logs attached:

logs_working_remote.txt

Configuration used:

conversation:
  initiate:
    agent_phone_number: "+46700229902" # Phone number the bot will transfer the call to if customer asks for a human agent
    bot_company: Contoso
    bot_name: Amélie
    lang: {}

communication_services:
  phone_number: "+4532727047" # Phone number purshased from Communication Services

sms: {}

prompts:
  llm: {}
  tts: {}

Short logs:

2025-01-23T20:01:09.827183Z [info     ] Using Redis cache noreuscsgroupswe.redis.cache.windows.net:6380
2025-01-23T20:03:38.452282Z [error    ] Error requesting Redis
Traceback (most recent call last):
[...]
redis.exceptions.TimeoutError: Timeout connecting to server

Originally posted by @Lovenoreus in #392 (comment)