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[license] New Pro plan license key failure #14905

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pflcl opened this issue Oct 10, 2024 · 4 comments
Closed

[license] New Pro plan license key failure #14905

pflcl opened this issue Oct 10, 2024 · 4 comments
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bug 🐛 Something doesn't work package: x-license Specific to @mui/x-license. support: pro standard Support request from a Pro standard plan user. https://mui.com/legal/technical-support-sla/

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@pflcl
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pflcl commented Oct 10, 2024

Steps to reproduce

Link to live example: (required)

Steps:

  1. tested offline- failed
  2. tested- dev/test- failed
  3. tested- PROD- failed

Current behavior

package doesn't register with new key

Expected behavior

package registers

Context

install new license key

Your environment

npx @mui/envinfo
  Don't forget to mention which browser you used.
  Output from `npx @mui/envinfo` goes here.

Search keywords: MUI X
Order ID: 99607

@pflcl pflcl added bug 🐛 Something doesn't work status: waiting for maintainer These issues haven't been looked at yet by a maintainer labels Oct 10, 2024
@github-actions github-actions bot added component: data grid This is the name of the generic UI component, not the React module! component: pickers This is the name of the generic UI component, not the React module! component: tree view TreeView, TreeItem. This is the name of the generic UI component, not the React module! component: charts This is the name of the generic UI component, not the React module! support: pro standard Support request from a Pro standard plan user. https://mui.com/legal/technical-support-sla/ labels Oct 10, 2024
@michelengelen michelengelen changed the title New Pro plan license key failure [license] New Pro plan license key failure Oct 10, 2024
@michelengelen
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Hey @pflcl could you share how you implemented the key?
I just tried it locally and the key you posted in the internal ticket works as expected.
Also please share the output from npx @mui/envinfo .. This is pretty critical information we need to pin down the problem for you!

@michelengelen michelengelen added status: waiting for author Issue with insufficient information package: x-license Specific to @mui/x-license. and removed component: data grid This is the name of the generic UI component, not the React module! status: waiting for maintainer These issues haven't been looked at yet by a maintainer component: pickers This is the name of the generic UI component, not the React module! component: tree view TreeView, TreeItem. This is the name of the generic UI component, not the React module! component: charts This is the name of the generic UI component, not the React module! labels Oct 10, 2024
@pflcl
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pflcl commented Oct 10, 2024 via email

@github-actions github-actions bot added status: waiting for maintainer These issues haven't been looked at yet by a maintainer and removed status: waiting for author Issue with insufficient information labels Oct 10, 2024
@michelengelen
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Ok, we can also handle this in the ticket system.
closing this now

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This issue has been closed. If you have a similar problem but not exactly the same, please open a new issue.
Now, if you have additional information related to this issue or things that could help future readers, feel free to leave a comment.

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@github-actions github-actions bot removed the status: waiting for maintainer These issues haven't been looked at yet by a maintainer label Oct 11, 2024
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Labels
bug 🐛 Something doesn't work package: x-license Specific to @mui/x-license. support: pro standard Support request from a Pro standard plan user. https://mui.com/legal/technical-support-sla/
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