diff --git a/src/content/docs/accounts/accounts-billing/account-setup/downgradecancel-account.mdx b/src/content/docs/accounts/accounts-billing/account-setup/downgradecancel-account.mdx index 9fc75a243c0..6445d359cfb 100644 --- a/src/content/docs/accounts/accounts-billing/account-setup/downgradecancel-account.mdx +++ b/src/content/docs/accounts/accounts-billing/account-setup/downgradecancel-account.mdx @@ -1,12 +1,12 @@ --- -title: Downgrade or cancel account/organization +title: Downgrade or cancel New Relic tags: - Accounts - Accounts and billing - Account setup translate: - jp -metaDescription: How to downgrade or cancel your New Relic account. +metaDescription: How to downgrade or cancel your New Relic organization. redirects: - /docs/accounts-partnerships/accounts/account-maintenance/deleting-your-new-relic-account - /docs/accounts-partnerships/accounts/account-maintenance/delete-your-new-relic-account @@ -15,7 +15,7 @@ redirects: - /docs/accounts/accounts/account-maintenance/cancel-or-delete-your-new-relic-account --- -Depending on your pricing edition and other factors, we offer various options for reducing data ingest, deleting or uninstalling an agent or integration, or downgrading or cancelling your [organization](/docs/accounts/accounts-billing/new-relic-one-pricing-users/new-relic-account-structure) (your account or group of accounts). +Depending on your pricing edition and other factors, we offer various options for reducing data ingest, deleting or uninstalling an agent or integration, or downgrading or cancelling your [New Relic organization](/docs/accounts/accounts-billing/new-relic-one-pricing-users/new-relic-account-structure). ## Reduce or stop data ingest [#remove-tools] @@ -57,7 +57,7 @@ If you have a Pro or Enterprise edition with [a long-term contract](/docs/accoun ## Delete organization or accounts [#cancel] -If you're seeking to delete one or more accounts in an organization, but keep your organization and one or more other accounts in it, contact [support](/docs/using-new-relic/welcome-new-relic/get-started/find-help-use-support-portal). +If you're seeking to delete one or more accounts in an organization, but keep your organization, contact [support](/docs/using-new-relic/welcome-new-relic/get-started/find-help-use-support-portal). If you're seeking to delete your New Relic organization entirely, including any and all accounts within it, your organization must meet the following requirements: diff --git a/src/content/docs/accounts/accounts-billing/account-structure/add-accounts.mdx b/src/content/docs/accounts/accounts-billing/account-structure/add-accounts.mdx index 26c90df86a4..3a2e8e3830b 100644 --- a/src/content/docs/accounts/accounts-billing/account-structure/add-accounts.mdx +++ b/src/content/docs/accounts/accounts-billing/account-structure/add-accounts.mdx @@ -11,7 +11,7 @@ Adding an account to your New Relic organization is one way to organize and sepa Requirements for adding an account to your New Relic organization: -* Pro or Enterprise edition (Standard allows only one account per organization). +* Pro or Enterprise [edition](/docs/accounts/accounts-billing/new-relic-one-pricing-billing/new-relic-one-pricing-billing#editions) * User must be a core user or full platform user with [**Organization settings**](/docs/accounts/accounts-billing/new-relic-one-user-management/user-management-concepts/#admin-settings). * Organizations with [partnership accounts](/docs/new-relic-partnerships/partner-integration-guide/partner-account-maintenance/partnership-accounts-users-subscriptions) must use the [Partnership API](/docs/new-relic-partnerships/partner-integration-guide/partner-account-maintenance/partner-api). diff --git a/src/content/docs/accounts/accounts-billing/account-structure/factors-affecting-access-features-data.mdx b/src/content/docs/accounts/accounts-billing/account-structure/factors-affecting-access-features-data.mdx index 1b6b4b1038a..b8396476516 100644 --- a/src/content/docs/accounts/accounts-billing/account-structure/factors-affecting-access-features-data.mdx +++ b/src/content/docs/accounts/accounts-billing/account-structure/factors-affecting-access-features-data.mdx @@ -41,8 +41,7 @@ Your assigned roles can affect what you can access. How your user roles and perm ### Pricing edition [#pricing] -We have three pricing editions: Standard, Pro, and Enterprise. Your edition can affect your access to some features. For more on this, see [Editions](/docs/accounts/accounts-billing/new-relic-one-pricing-billing/new-relic-one-pricing-billing/#editions). - +We have four pricing editions: Free, Standard, Pro, and Enterprise. Your edition affects your access to some features. For more on this, see [Editions](/docs/accounts/accounts-billing/new-relic-one-pricing-billing/new-relic-one-pricing-billing/#editions). ### Exceeding session and IP address limits [#session-limits] diff --git a/src/content/docs/accounts/accounts-billing/account-structure/new-relic-account-structure.mdx b/src/content/docs/accounts/accounts-billing/account-structure/new-relic-account-structure.mdx index b782477a350..ae5ed852ad3 100644 --- a/src/content/docs/accounts/accounts-billing/account-structure/new-relic-account-structure.mdx +++ b/src/content/docs/accounts/accounts-billing/account-structure/new-relic-account-structure.mdx @@ -15,7 +15,7 @@ Understanding the structure of New Relic organizations and accounts will help yo At New Relic, an **organization** represents a New Relic customer. Your New Relic organization contains everything relevant to you and your team members: your organization's accounts, users, and data. -When you sign up for New Relic, this creates an organization containing a single account. A Standard edition organization can only have a single account. Pro and Enterprise edition organizations can add more accounts. +When you sign up for New Relic, this creates an organization containing a single account. Our [Free and Standard editions](/docs/accounts/accounts-billing/new-relic-one-pricing-billing/new-relic-one-pricing-billing#editions) can have only a single account. Pro and Enterprise edition organizations can add accounts. An account can have many sources of data reporting to it. For example, a single account could have data reporting from our infrastructure agent, an agent, and other integrations. All data reported to New Relic requires an [account ID](/docs/accounts/accounts-billing/account-structure/account-id), which tells New Relic which account that data belongs in. That ID is also used for some account-specific tasks, like making API calls. diff --git a/src/content/docs/accounts/accounts-billing/new-relic-one-pricing-billing/data-ingest-billing.mdx b/src/content/docs/accounts/accounts-billing/new-relic-one-pricing-billing/data-ingest-billing.mdx index 890b7cf84f3..d62307c3bff 100644 --- a/src/content/docs/accounts/accounts-billing/new-relic-one-pricing-billing/data-ingest-billing.mdx +++ b/src/content/docs/accounts/accounts-billing/new-relic-one-pricing-billing/data-ingest-billing.mdx @@ -355,9 +355,9 @@ To understand your usage, see the [usage UI](/docs/accounts/accounts-billing/new * In the context of our pricing model, a GB is defined as 1 billion bytes. * Monthly data ingested is rounded down to the nearest integer. For example, if your organization uses 100.9 GBs during a month, that's counted as 100 GBs. -## Free tier [#free-tier-limits] +## Free edition [#free-tier-limits] -For details about ingest for free tier organizations, see [Free tier](/docs/accounts/accounts-billing/new-relic-one-pricing-billing/new-relic-one-pricing-billing/#free). +For details about data ingest for our Free edition, see [Free edition](/docs/accounts/accounts-billing/new-relic-one-pricing-billing/new-relic-one-pricing-billing/#free). ## Learn more [#related-docs] diff --git a/src/content/docs/accounts/accounts-billing/new-relic-one-pricing-billing/eligibility-guidelines-new-relic-nonprofit-program.mdx b/src/content/docs/accounts/accounts-billing/new-relic-one-pricing-billing/eligibility-guidelines-new-relic-nonprofit-program.mdx index dcca5dd76e3..d40f3921307 100644 --- a/src/content/docs/accounts/accounts-billing/new-relic-one-pricing-billing/eligibility-guidelines-new-relic-nonprofit-program.mdx +++ b/src/content/docs/accounts/accounts-billing/new-relic-one-pricing-billing/eligibility-guidelines-new-relic-nonprofit-program.mdx @@ -186,7 +186,7 @@ To learn more or to sign up as a new or existing New Relic customer, go to [newr * Participating nonprofits can choose between the Standard or Pro edition. -* Standard is available via online validation and fulfillment and is a great place to start for most nonprofits. +* Our [Free and Standard editions](/docs/accounts/accounts-billing/new-relic-one-pricing-billing/new-relic-one-pricing-billing#editions) are available via online validation and fulfillment and are the best places to start for most nonprofits. * Pro includes many additional features such as single sign-on (SSO) and the ability to customize the retention schedule for your Data. * To request O4G Pro edition or find out more, please contact us at o4ginfo@newrelic.com. diff --git a/src/content/docs/accounts/accounts-billing/new-relic-one-pricing-billing/new-relic-one-pricing-billing.mdx b/src/content/docs/accounts/accounts-billing/new-relic-one-pricing-billing/new-relic-one-pricing-billing.mdx index 72c1f7f2de7..bec1aa7abff 100644 --- a/src/content/docs/accounts/accounts-billing/new-relic-one-pricing-billing/new-relic-one-pricing-billing.mdx +++ b/src/content/docs/accounts/accounts-billing/new-relic-one-pricing-billing/new-relic-one-pricing-billing.mdx @@ -43,19 +43,25 @@ If you're a New Relic customer, the best way to understand your billing is to go **[one.newrelic.com](https://one.newrelic.com) > User menu > Administration > Plan & usage:** The **Plan & usage** page gives details about your usage. - ## New Relic billing factors [#how-pricing-works] Our usage-based pricing model is simple, which helps you easily predict your billing. We bill on these two primary factors: * **How much data you ingest**. We bill on data ingested, no matter the type, making your billing easy to understand. You can ingest 100 GBs of data per month for free. The price per GB above the free level varies depending on which data option you have: [Data Plus](/docs/accounts/accounts-billing/new-relic-one-pricing-billing/data-ingest-billing/#data-prices) or original. To learn more about how we bill for ingested data, see [Data ingest billing](/docs/accounts/accounts-billing/new-relic-one-pricing-billing/data-ingest-billing). -* **How many billable users you have**. There are three types of users. Core users and full platform users are billable, and basic users are free. The cost per full platform user depends on your pricing edition. For free tier and Standard edition, you get one free full platform user. To learn more about how we bill for users, see [User billing](/docs/accounts/accounts-billing/new-relic-one-pricing-billing/user-count-billing). +* **How many billable users you have**. There are three types of users. Core users and full platform users are billable, and basic users are free. The cost per full platform user depends on your pricing edition. With our Free edition, you get one free full platform user. To learn more about how we bill for users, see [User billing](/docs/accounts/accounts-billing/new-relic-one-pricing-billing/user-count-billing). ### Pricing editions [#editions] -Besides determining how much your full platform users cost, your edition (Standard, Pro, or Enterprise) controls access to some features and different limits (for example, different limits for synthetic monitor checks, and access to [Data Plus](/docs/accounts/accounts-billing/new-relic-one-pricing-billing/data-ingest-billing/#data-plus), which gives you HIPAA- and FedRAMP-compliant data). For more about edition differences, see our [pricing page](https://newrelic.com/pricing). +We have four editions: + +* Free +* Standard +* Pro +* Enterprise -Also, if you're on [our free tier](#free), there are some features not available. +When you create a New Relic organization, you start out on our Free edition. When you're ready to unlock more New Relic features and power, and ready to start paying, you'll choose either the Standard, Pro, or Enterprise edition. + +Besides determining how much your full platform users cost, your edition controls access to some features and different limits. For example, the editions have different amounts of included synthetic monitor checks, and only Pro and Enterprise editions have access to [Data Plus](/docs/accounts/accounts-billing/new-relic-one-pricing-billing/data-ingest-billing/#data-plus) (which includes access to HIPAA and FedRAMP compliancy). Also, with Standard, you can have a maximum of five full platform users. For more on edition differences, see our [pricing page](https://newrelic.com/pricing). ### Add-ons [#add-ons] @@ -65,22 +71,23 @@ In addition to the primary billing factors mentioned above, there are several op * An option to go above the [default length of time your data is retained](/docs/data-apis/manage-data/manage-data-retention/#adjust-retention) * [Vulnerability management](/docs/vulnerability-management/overview): this is included with [Data Plus](/docs/accounts/accounts-billing/new-relic-one-pricing-billing/data-ingest-billing#data-prices), but it's an add-on without Data Plus. -## Free tier details [#free] +## Free edition details [#free] -You can use New Relic free, forever. Here's what you get for free: +You can use New Relic free, forever. Here are some details about what you get on the Free edition: -* Up to 100 GBs of ingested data per month ([learn more about exceeding this limit](/docs/accounts/accounts-billing/new-relic-one-pricing-billing/data-ingest-billing#free-tier-limits)). +* Up to 100 GBs of ingested data per month * One [full platform user](/docs/accounts/accounts-billing/new-relic-one-user-management/user-type), and unlimited [basic users](/docs/accounts/accounts-billing/new-relic-one-user-management/user-type) -* A single account in your New Relic organization (having [multiple accounts](/docs/accounts/accounts-billing/account-structure/new-relic-account-structure) requires [Pro or Enterprise edition](#editions)). +* A single account in your New Relic organization (adding [additional accounts](/docs/accounts/accounts-billing/account-structure/new-relic-account-structure) requires [Pro or Enterprise edition](#editions)). + +For the Free edition, if your data ingest exceeds 100 GBs in a calendar month, your ingest is disabled until the next month. At the start of the next month, it may take up to 24 hours for ingest to start again. -Here are some other limits that apply for the free tier: +Here are some other limits that apply on the Free edition: +* Lacks [ticketed technical support](/docs/licenses/license-information/general-usage-licenses/global-technical-support-offerings) * [Synthetic monitor check limits](/docs/synthetics/synthetic-monitoring/using-monitors/monitor-limits): 500 per month (compared to 10K for paid Standard). -* [Dimensional metric limits are lower](/docs/data-apis/ingest-apis/metric-api/metric-api-limits-restricted-attributes/#additional-considerations) than for paid Standard edition. +* [Dimensional metric limits are lower](/docs/data-apis/ingest-apis/metric-api/metric-api-limits-restricted-attributes/#additional-considerations) than for paid editions. * For the alerting workflow feature, the [enrichment feature](/docs/alerts-applied-intelligence/applied-intelligence/incident-workflows/incident-workflows/#enrichments) is not available. -For the free tier, if your data ingest exceeds 100 GBs in a calendar month, your data ingest is disabled until the beginning of the next month. When ingest is disabled, its re-enabling at the start of the month may take up to 24 hours. - ## Estimate data ingest [#estimate] For ideas on how to estimate your future data ingest and associated costs, see [Estimate data ingest](https://newrelic.com/blog/nerdlog/estimate-data-cost). @@ -138,11 +145,4 @@ If you want access to tiered pricing, talk to your account representative. In January of 2022, we released a third [user type](/docs/accounts/accounts-billing/new-relic-one-user-management/user-type): the core user. New Relic organizations created after the core user release had access to that user type and the associated [changes to billing](/docs/accounts/accounts-billing/new-relic-one-pricing-billing/user-count-billing/#pricing-versions). Existing organizations had the option to enable core users by opting in via an acceptance form called the `core amendment`. For some organizations, this acceptance process is available on the **Manage your plan** UI page. -The user that accepts this amendment from the UI is stating that they're authorized to accept the terms of that amendment for their organization. Note that opting in to this release puts your organization on our [primary user billing version](/docs/accounts/accounts-billing/new-relic-one-pricing-billing/user-count-billing/#pricing-versions). - -When you're ready to adjust your users' user type, how you do that depends on which user model your users are on ([learn how to determine your user model](/docs/accounts/original-accounts-billing/original-users-roles/overview-user-models)): - -* [Our newer user model](/docs/accounts/accounts-billing/new-relic-one-user-management/user-management-ui-and-tasks/#edit-user-type) -* [Our original user model](/docs/accounts/original-accounts-billing/original-users-roles/users-roles-original-user-model/#update-user-type): Note that if you have multiple accounts, you can't see all users from across all accounts in one place. You must go into each account to see and manage that account's users. - -For tips on deciding what user type to make your users, see [User types](/docs/accounts/accounts-billing/new-relic-one-user-management/user-type). \ No newline at end of file +The user that accepts this amendment from the UI is stating that they're authorized to accept the terms of that amendment for their organization. Note that opting in to this release puts your organization on our [primary user billing version](/docs/accounts/accounts-billing/new-relic-one-pricing-billing/user-count-billing/#pricing-versions). \ No newline at end of file diff --git a/src/content/docs/accounts/accounts-billing/new-relic-one-pricing-billing/user-count-billing.mdx b/src/content/docs/accounts/accounts-billing/new-relic-one-pricing-billing/user-count-billing.mdx index 48c8c1e31b7..08e5ce53e21 100644 --- a/src/content/docs/accounts/accounts-billing/new-relic-one-pricing-billing/user-count-billing.mdx +++ b/src/content/docs/accounts/accounts-billing/new-relic-one-pricing-billing/user-count-billing.mdx @@ -25,7 +25,6 @@ Other details about what makes a user billable: * For users on our [newer user model](/docs/accounts/original-accounts-billing/original-users-roles/overview-user-models): users are billable at the moment they're added as billable users to a New Relic organization. Even if a billable user has never logged in to New Relic and has a `Pending invite` tag in the UI, they're still billable. * For our [primary user billing version](#pricing-versions): there's a per-month charge for a billable user, and no pro-rating. This means that whether a user is a billable user type for an entire month or for only an hour during that month, it costs the same. [Learn more about user calculations.](#user-count) -* Our [Standard edition](/docs/accounts/accounts-billing/new-relic-one-pricing-billing/new-relic-one-pricing-billing/#editions) comes with one free full platform user. ## Manage users [#manage] diff --git a/src/content/docs/accounts/accounts-billing/new-relic-one-user-management/account-user-mgmt-tutorial.mdx b/src/content/docs/accounts/accounts-billing/new-relic-one-user-management/account-user-mgmt-tutorial.mdx index ac33e982496..ea8f88858d9 100644 --- a/src/content/docs/accounts/accounts-billing/new-relic-one-user-management/account-user-mgmt-tutorial.mdx +++ b/src/content/docs/accounts/accounts-billing/new-relic-one-user-management/account-user-mgmt-tutorial.mdx @@ -14,8 +14,8 @@ This tutorial will walk you through adding and managing accounts and users. ## Before you start [#requirements] Before you start this tutorial, some things to understand: -* Pro or Enterprise edition is required (Standard edition can't add accounts or create groups or roles) -* This tutorial is for managing users who are on our [newer user model](/docs/accounts/original-accounts-billing/original-users-roles/overview-user-models). +* Pro or Enterprise [edition](/docs/accounts/accounts-billing/new-relic-one-pricing-billing/new-relic-one-pricing-billing#editions) is required +* This tutorial is for managing users who are on our [newer user model](/docs/accounts/original-accounts-billing/original-users-roles/overview-user-models) (true of almost all New Relic users) * This tutorial will be easier if you first have a basic understanding of: * [Organization and account concepts](/docs/accounts/accounts-billing/account-structure/new-relic-account-structure#new-model) * [User management concepts](/docs/accounts/accounts-billing/new-relic-one-user-management/user-management-concepts#understand-concepts) @@ -36,9 +36,9 @@ This tutorial will walk you through: ## Step 1: Organization creation [#create-organization] -If you're reading this, you likely already have a New Relic organization. When you [sign up for New Relic](https://newrelic.com/signup), your New Relic organization is created. The organization structure represents a New Relic customer: it's what contains everything relevant to a customer's use of New Relic: their accounts, their users, and their data. +If you're reading this, you likely already have a [New Relic organization](/docs/accounts/accounts-billing/account-structure/new-relic-account-structure). When you [sign up for New Relic](https://newrelic.com/signup), your New Relic organization is created. The organization structure represents a New Relic customer: it's what contains everything relevant to a customer's use of New Relic, such as accounts, users, and data. -When a New Relic organization is created, it contains a single account. A Standard edition organization can only have a single account, but Pro and Enterprise edition organizations can add more accounts. Each account has its own [account ID](/docs/accounts/accounts-billing/account-structure/account-id), and that ID is used for some account-specific tasks, like making API calls. +When a New Relic organization is created, it contains a single account. If you're on our Free or Standard edition, your organization can have only a single account, while Pro and Enterprise editions allow you to add accounts. Each account has its own [account ID](/docs/accounts/accounts-billing/account-structure/account-id), and that ID is used for some account-specific tasks, like making API calls. When your organization is created, it has two default user groups with [access to roles and accounts already assigned](/docs/accounts/accounts-billing/new-relic-one-user-management/user-management-concepts/#understand-concepts). When you add users via the UI, there are two default groups that you can assign your users to: diff --git a/src/content/docs/accounts/accounts-billing/new-relic-one-user-management/authentication-domains-saml-sso-scim-more.mdx b/src/content/docs/accounts/accounts-billing/new-relic-one-user-management/authentication-domains-saml-sso-scim-more.mdx index decf4062348..fae01e4553a 100644 --- a/src/content/docs/accounts/accounts-billing/new-relic-one-user-management/authentication-domains-saml-sso-scim-more.mdx +++ b/src/content/docs/accounts/accounts-billing/new-relic-one-user-management/authentication-domains-saml-sso-scim-more.mdx @@ -45,7 +45,7 @@ Requirements to manage authentication domains: * Have a [user type](/docs/accounts/accounts-billing/new-relic-one-user-management/user-type) of core user or full platform user. * Be in a group with the [**Authentication domain** administration setting](/docs/accounts/accounts-billing/new-relic-one-user-management/user-management-concepts#admin-settings). * SCIM provisioning, also known as automated user management, requires Pro or Enterprise edition. [Learn more about requirements.](/docs/accounts/accounts/automated-user-management/automated-user-provisioning-single-sign) -* SAML SSO requires Pro or Enterprise edition. Our SAML SSO support includes: +* SAML SSO requires a [paid edition](/docs/accounts/accounts-billing/new-relic-one-pricing-billing/new-relic-one-pricing-billing#editions). Our SAML SSO support includes: * Active Directory Federation Services (ADFS) * Auth0 * Azure AD (Microsoft Azure Active Directory) diff --git a/src/content/docs/accounts/accounts-billing/new-relic-one-user-management/introduction-saml-scim.mdx b/src/content/docs/accounts/accounts-billing/new-relic-one-user-management/introduction-saml-scim.mdx index 35103c3bed6..3838281ff16 100644 --- a/src/content/docs/accounts/accounts-billing/new-relic-one-user-management/introduction-saml-scim.mdx +++ b/src/content/docs/accounts/accounts-billing/new-relic-one-user-management/introduction-saml-scim.mdx @@ -7,14 +7,10 @@ redirects: For setting up automatic controls over how your New Relic users are added to New Relic, how they're managed, and how they log in, we offer these features: -* **SAML SSO**: this allows your users to use a single sign-on (SSO) identity provider service to log in to New Relic, as opposed to using the default email + password. - * Requirements: [Pro or Enterprise edition](/docs/accounts/accounts-billing/new-relic-one-pricing-billing/new-relic-one-pricing-billing/#editions). -* **SCIM provisioning**, also referred to as automated user management: SCIM provisioning allows organizations to use their identity provider service to automate how their users are added to and updated in New Relic. Organizations using SCIM will almost always use SAML SSO. - * Requirements: [Pro or Enterprise edition](/docs/accounts/accounts-billing/new-relic-one-pricing-billing/new-relic-one-pricing-billing/#editions), and using this adds user records on our newer user model (more on that below). +* **SAML SSO**: this allows your users to use a single sign-on (SSO) identity provider service to log in to New Relic, as opposed to using the default email + password. Requires a [paid edition](/docs/accounts/accounts-billing/new-relic-one-pricing-billing/new-relic-one-pricing-billing/#editions). +* **SCIM provisioning**, also referred to as automated user management: SCIM provisioning allows organizations to use their identity provider service to automate how their users are added to and updated in New Relic. Organizations using SCIM will almost always use SAML SSO. Requires [Pro or Enterprise edition](/docs/accounts/accounts-billing/new-relic-one-pricing-billing/new-relic-one-pricing-billing/#editions). -Before enabling these, it's important to understand an important factor that affects these features: the user model that your users are on. In 2020, we released [a new and improved user model](/docs/accounts/original-accounts-billing/original-users-roles/overview-user-models). At first, mainly new customers had users on this newer user model, but now it's available to some of our older customers via a [user migration procedure](/docs/accounts/original-accounts-billing/original-users-roles/user-migration). Over time, all New Relic users will be migrated to this model. - -For information on how to enable SAML and SCIM, choose your user model below. If you're not sure which you're on, see [Overview of user model](/docs/accounts/original-accounts-billing/original-product-based-pricing/overview-user-models). +For information on how to enable SAML and SCIM, choose your user model below. If you're not sure which you're on, see [Overview of user models](/docs/accounts/original-accounts-billing/original-product-based-pricing/overview-user-models). - Beginning May 17, 2022, we no longer refer to our New Relic observability platform as "New Relic One" and have updated our documentation to reflect this change. Additionally, our license documentation will no longer refer to our usage-based pricing model as the "New Relic One" pricing model. - - ## Support plans [#support-plan] These Support Plans apply only to your paid service subscription under an existing New Relic agreement. If you have questions about these New Relic Support Plans, contact your New Relic account representative. diff --git a/src/content/docs/licenses/license-information/product-definitions/new-relic-one-pricing-definitions.mdx b/src/content/docs/licenses/license-information/product-definitions/new-relic-one-pricing-definitions.mdx index a0aeb8f64eb..67dcef492e9 100644 --- a/src/content/docs/licenses/license-information/product-definitions/new-relic-one-pricing-definitions.mdx +++ b/src/content/docs/licenses/license-information/product-definitions/new-relic-one-pricing-definitions.mdx @@ -28,7 +28,7 @@ This is a glossary of terms that appear in contracts for our [New Relic usage-ba id="commitment-term" title="Commitment Term" > - **Commitment Term** means the non-cancelable, committed Subscription Term for the Products. + **Commitment Term** means the non-cancelable, committed Subscription Term or Order Term for the Products. A **GB Ingested** is a measurement of the volume of metrics, events, logs, traces, or other telemetry data sent to or generated by the Products for the benefit of the Customer, including from the Software, the Customer Properties, or Third-Party Services. GB Ingested also includes telemetry data from preview or pre-release versions of software. - In this context, a GB is defined as 1 billion bytes. + In this context, a GB is defined as 1 billion bytes. + + This unit of measure may indicate a data region, such as "EU", associated with your GB Ingested, as applicable. - **Order** means the purchasing order for access to the Service or related services that: (1) is either executed by the Parties or entered into by you via self-service, and references this Agreement, or (2) is entered into by you and a Channel Partner. + **Order** means the purchasing order for access to the Product, Service, or related services that: (1) is either executed by the Parties or entered into by you via self-service, and references this Agreement, or (2) is entered into by you and a Channel Partner. -Beginning February 1, 2023, we'll begin referring to subscriptions, such as "Savings Plan" and "Volume Plan" in this Usage Plan, as "Buying Programs" instead. Updates to Orders to reference "Buying Program" instead of "Subscriptions" will be made on a rolling basis. If your Order references a "Subscription," then it means the relevant "Buying Programs" further described below. - -On May 17, 2022, we stopped referring to our New Relic observability platform as "New Relic One" and have updated our documentation to reflect this change. Additionally, our license documentation will no longer refer to our usage-based pricing model as the "New Relic One" pricing model. This is only a name change; New Relic continues to offer the same value you're used to receiving from the observability platform. As examples, references to "New Relic One" in our documentation, including this Usage Plan, should now be read as "New Relic" or "New Relic observability platform," and references to "New Relic One - Data" on Orders in are now "New Relic - Data." +Beginning February 1, 2023, we refer to subscriptions, such as "Savings Plan" and "Volume Plan" in this Usage Plan, as "Buying Programs" instead. Updates to Orders to reference "Buying Program" instead of "Subscriptions" will be made on a rolling basis. If your Order references a "Subscription," then it means the relevant "Buying Programs" further described below. This Usage plan applies to New Relic's usage-based pricing model and Buying Programs described herein. New Relic may modify the Usage Plan from time to time. Any changes to the Usage Plan will become effective immediately for changes that provide a benefit or right to the Customer or changes to the list prices section; all other changes will become effective if Customer assents or upon any new or renewal Commitment Term. New Relic may provide additional rights to your Buying Program, which are effective upon delivery of the written notice, provided such new rights are to the benefit of the Customer and such notice has been delivered through the Account or via the email address customer.notices@newrelic.com. @@ -30,7 +28,7 @@ Undefined terms used in this Usage Plan or Order shall have the meaning set fort id="pay-as-you-go" title="Pay As You Go, or PAYG" > - * Customer commits to paying for the New Relic Products on a month-to-month consumption basis. + * Customer commits to paying for the New Relic Products on a consumption basis. A PAYG Order has a rolling one-day term ("Commitment Term"). * Customer's usage of the Products in excess of the [Free Tier](/docs/accounts/accounts-billing/new-relic-one-pricing-billing/new-relic-one-pricing-billing) each month shall be billed in arrears on the first business day of the following month based on the Customer's Per Unit usage of each Product each month multiplied by the corresponding rates set forth in an Order or this Usage Plan and summed (“Monthly Product Usage”). * Customer may request termination of its PAYG Buying Programs at any time with written notice to New Relic at billing@newrelic.com with fees being payable up until the effective date of such termination. @@ -40,7 +38,7 @@ Undefined terms used in this Usage Plan or Order shall have the meaning set fort title="Annual Pool of Funds, or APOF" > * The Annual Pool of Funds Buying Program is no longer generally available. These terms apply solely to customers already on the APOF Buying Program through the end of the Commitment Term. - * The Commitment Fee will be invoiced as per the 'Billing Terms' described in an Order. On a monthly cadence during the Commitment Term, Customer's Per Unit usage of the Products will be multiplied by the corresponding Monthly Discounted Rate and summed (“Monthly Product Usage”). Monthly Product Usage will be deducted from the Commitment Fee amounts that are paid in advance. If Monthly Product Usage exceeds any remaining unconsumed amounts, Customer will be invoiced for the difference (“Additional Usage”), including for any Monthly Product Usage during the last month of the Commitment Term. Payment of such invoices will be governed by the Order. + * The Commitment Fee will be invoiced as per the 'Billing Terms' described in an Order. On a monthly cadence during the Commitment Term, Customer's Per Unit usage of the Products will be multiplied by the corresponding Monthly Discounted Rate and summed ("Monthly Product Usage"). Monthly Product Usage will be deducted from the Commitment Fee amounts that are paid in advance. If Monthly Product Usage exceeds any remaining unconsumed amounts, Customer will be invoiced for the difference ("Additional Usage"), including for any Monthly Product Usage during the last month of the Commitment Term. Payment of such invoices will be governed by the Order. * A final payment for the full outstanding amount of any remaining unpaid Commitment Fee and/or Additional Usage/Monthly Add-on Invoice may be invoiced upon each anniversary date of the term start date. * Any unconsumed balances from the payment of each annual Commitment Fee and any additional payments, if applicable, as set out in an Order will expire and lapse at the end of each year of the Commitment Term. * After auto-renewal you're subject to our primary method of counting and billing for users described [here](/docs/accounts/accounts-billing/new-relic-one-pricing-billing/user-count-billing/). @@ -53,7 +51,6 @@ Undefined terms used in this Usage Plan or Order shall have the meaning set fort * The Commitment Fee will be invoiced as per the Billing Terms described in your Order. If additional Products are used and/or monthly usage of the Product(s) exceeds the Licensed Monthly Quantities, the difference will be invoiced monthly at the corresponding rates ("Monthly Add-on Invoice"). Products and pricing not defined in the Order are defined in the Usage Plan. * Notwithstanding anything to the contrary in the Terms, the Commitment Fee for the New Relic Volume Plan Buying Program will automatically renew for a subsequent Commitment Term at the same rates unless New Relic notifies you with at least 30 days prior notice of such increase to then-current List Prices. * The Monthly Fee and any Monthly Discounted Rates or Committed Pricing for the Products are blended fees based on volume discounting in consideration of the Licensed Monthly Quantities. Notwithstanding anything to the contrary, in the event that the Commitment Fee decreases, as captured in a separate Order, New Relic may increase the Monthly Fee and/or any Monthly Discounted Rates or Committed Pricing for the Products. - * The Commitment Fee will be invoiced as per the 'Billing Terms' described in your Order. On a monthly cadence during the Commitment Term and through the end of the month in which the Commitment Fee is consumed in full, Per Unit usage of the Products will be multiplied by the corresponding rates and summed ("Monthly Product Usage"). * Starting on the first day of the calendar month following the earlier of either (a) full depletion of the Commitment Fee, or (b) end of the Rollover Period, your Buying Program will convert from the Savings Plan to New Relic Pay As You Go ("PAYG") and your Products will convert as described in the PAYG Conversion Table below. Notwithstanding the foregoing, if (i) the Commitment Fee or Rollover Balance expires upon the Renewal Date; or (ii) the Commitment Fee is consumed in full in the calendar month of the Renewal Date, as of the Renewal Date your Monthly Product Usage will be billable under the PAYG Buying Program or in accordance with an immediately succeeding Order starting on the Renewal Date. Fees related to usage on PAYG will be paid monthly in arrears and calculated by multiplying the Per Unit usage of the Products by the PAYG List Price. PAYG conversions shall be at the higher of PAYG List Price or current rates/price defined in your Order based on Products provisioned pursuant to your Order. Products and pricing not defined in the Order are defined in the Usage Plan. - + **PAYG conversion table** @@ -157,11 +154,11 @@ The following List Price tables identify per-unit prices. For more information,
- - @@ -207,7 +204,9 @@ The following List Price tables identify per-unit prices. For more information, @@ -225,7 +224,9 @@ The following List Price tables identify per-unit prices. For more information, @@ -262,8 +263,7 @@ The following List Price tables identify per-unit prices. For more information, @@ -280,15 +280,14 @@ The following List Price tables identify per-unit prices. For more information,
+ Product1 + Per unit @@ -188,7 +185,7 @@ The following List Price tables identify per-unit prices. For more information, - $99 + $994
- $349 + $349 (annual upfront billing)
+ $390.88/user (monthly billing)
+ $418.80/user (Pay As You Go)
- $549 + $549 (annual upfront billing)
+ $614.88/user (monthly billing)
+ $658.80/user (Pay As You Go)
- $0.30
- [EU data center](/docs/accounts/accounts-billing/account-setup/choose-your-data-center): +$0.05 + $0.30
- $0.50
- [EU data center](/docs/accounts/accounts-billing/account-setup/choose-your-data-center): +$0.05 + $0.50
-The List Price table below includes pricing details for several add-ons, including: +The Products are subject to technical Product limitations, including but not limited to, rate limits. Subject to availability, New Relic may allow customers to exceed some Product limitations by purchasing requested add-ons: The List Price table below includes pricing details for several add-ons, including: * Exceeding default [data retention](/docs/data-apis/manage-data/manage-data-retention) * Exceeding [included Synthetic Checks](/docs/synthetics/synthetic-monitoring/using-monitors/monitor-limits) @@ -314,23 +313,22 @@ The List Price table below includes pricing details for several add-ons, includi - Extended Retention for New Relic - Data, and New Relic - Data Plus3 + [EU Data Center](/docs/accounts/accounts-billing/account-setup/choose-your-data-center) for New Relic - Data, and New Relic - Data Plus 1 - GB Ingested, per 30 days added retention + GB ingested $0.05 - - + - New Relic - Vulnerability Management, with [original data option](/docs/accounts/accounts-billing/new-relic-one-pricing-billing/data-ingest-billing/#standard-data) + Extended Retention for New Relic - Data, and New Relic - Data Plus3 1 @@ -340,7 +338,7 @@ The List Price table below includes pricing details for several add-ons, includi - $0.10 + $0.05, per 30 days added retention @@ -356,7 +354,22 @@ The List Price table below includes pricing details for several add-ons, includi - $0.0054 + $0.0055 + + + + + New Relic - Vulnerability Management, with [original data option](/docs/accounts/accounts-billing/new-relic-one-pricing-billing/data-ingest-billing/#standard-data) + + + 1 + + + GB Ingested + + + + $0.10 @@ -365,9 +378,10 @@ The List Price table below includes pricing details for several add-ons, includi Details: * 1 Your Order and/or invoice will include both the Product name and applicable edition for your Buying Program. -* 2 List Prices are promotional and subject to change, and the prices above are for non-Pay As You Go plans and Orders with annual billing terms. List Prices for the New Relic Pro Full Platform Users, New Relic Enterprise Full Platform Users, and New Relic - Core Users shall be an additional 12% for non-Pay As You Go plans with monthly billing terms. List Prices for New Relic Pro Full Platform Users and New Relic Enterprise Full Platform Users shall be an additional 20% for Pay As You Go plans. All amounts are monthly and in USD. +* 2 List Prices are promotional and subject to change. All amounts are monthly and in USD. * 3 You may only utilize one of the following user editions at any given time: New Relic - Standard Full Platform Users, New Relic - Pro Full Platform Users, or New Relic - Enterprise Full Platform Users. You may only utilize one data option at any given time: New Relic - Data, or New Relic - Data Plus. -* 4 Rounded up to nearest cent where applicable. +* 4 $10 promotional price for the first user; $99 per additional user, up to a maximum of five (5) total users. +* 5 Rounded up to nearest cent where applicable. @@ -379,7 +393,7 @@ Details: * All amounts stated in an Order are non-cancelable payment obligations of the Customer regardless of usage. Any payments made are non-refundable. * Tax will be added where applicable. * New Relic may review Customer's use of the Products at any time. If New Relic identifies any Customer usage of the Product(s) that is not in accordance with the Terms or Documentation, New Relic may suspend such unauthorized usage. - * All existing purchases and related pricing in effect prior to the execution of an Order shall remain in force. Unless otherwise stated in an Order, an Order does not modify or amend any existing Commitment Fee or Monthly Discounted Rates. Additional future products or quantities are not subject to promotional pricing unless otherwise stated in an Order. + * All existing purchases and related pricing in effect prior to the execution of an Order shall remain in force. Unless otherwise stated in an Order, an Order does not modify or amend any existing Commitment Fee, Monthly Discounted Rates, or Committed Pricing. Additional future products or quantities are not subject to promotional pricing unless otherwise stated in an Order. * If a purchase order number ("PO") is not provided in the Order, Customer agrees that New Relic may issue invoice(s) and is entitled to such payment without a PO reference. If a PO is provided, please send a copy of the purchase order to AR@newrelic.com. New Relic will reference such PO in all subsequent invoices solely for Customer's internal purposes. * The Product(s) are deemed accepted upon its provisioning. * Any individual user authorized by Customer may accept terms on behalf of Customer. @@ -472,11 +486,12 @@ Details: id="editions" title="New Relic Editions" > - New Relic provides three [editions](https://newrelic.com/pricing) of New Relic (formerly New Relic One): + There are four [editions](/docs/accounts/accounts-billing/new-relic-one-pricing-billing/new-relic-one-pricing-billing#editions) of New Relic (formerly New Relic One): - * Standard - * Pro - * Enterprise + * Free + * Standard + * Pro + * Enterprise A New Relic organization can only be on one edition at a time. Your Order will indicate your edition. @@ -492,7 +507,7 @@ Details: For an Order with the New Relic usage-based pricing model, New Relic provides an updated support plan commitment. By subscribing to New Relic's usage-based pricing model, you agree that during the Commitment Term the applicable Support Plan set forth on the ['Support plan' page](/docs/licenses/license-information/general-usage-licenses/support-plan) in the Documentation shall apply in lieu of, and supersedes and replaces, any other support related commitments that may be contained within your agreement with New Relic. @@ -506,7 +521,7 @@ Details: If you're on the Pay As You Go buying program, then your usage of the Products is covered by the [Paid Terms of Service](https://newrelic.com/termsandconditions/paid) for any paid months. Otherwise, unpaid months usage of the Products are covered by the [Unpaid Terms of Service](https://newrelic.com/termsandconditions/unpaid). - If you're using New Relic's Product(s) in the free tier only, on a trial basis, on a no-cost basis (such as New Relic Student Edition or the like), or on a no-charge, or a 'lite' or 'preview access' basis you agree that the Unpaid Terms of Service will apply to such Product(s) usage and replace and supersede any other terms. For Orders with the New Relic Standard, Pro, or Enterprise edition, you agree that the Paid Terms of Service will apply to your subscription to the Products set forth in an Order and replace and supersede any other terms. For Orders with the New Relic Standard edition, you agree that the Paid Terms of Service will apply to your subscription to the Products set forth in an Order and replace and supersede any other terms. + If you're using New Relic's Product(s) on the Free edition, on a trial basis, on a no-cost basis (such as New Relic Student Edition or the like), or on a no-charge, 'lite', or 'preview access' basis, you agree that the Unpaid Terms of Service will apply to such Product(s) usage and replace and supersede any other terms. For Orders with the New Relic Standard, Pro, or Enterprise edition, you agree that the Paid Terms of Service will apply to your subscription to the Products set forth in an Order and replace and supersede any other terms. For Orders with the New Relic Standard edition, you agree that the Paid Terms of Service will apply to your subscription to the Products set forth in an Order and replace and supersede any other terms. Your access and use of software, services, features, user-interfaces, and platforms made available to you by New Relic that are not yet generally available (including, alpha, beta, pilot, limited release, developer preview, technology preview, non-production, evaluation, or by a similar description) versions of a Service and Software are subject to the Pre-Release Policy in the Documentation. If you are on New Relic's usage-based pricing plan, then your configuration and use of a Pre-Release Service(s) may increase the bill for the applicable New Relic account(s) and is payable to New Relic at the rate described in your Order or this Usage Plan. @@ -522,4 +537,10 @@ Details: Separate platforms are not intended to meet any legal obligations for Prohibited Data uses. Further, unless otherwise agreed to in writing by New Relic, (a) for users of separate platforms, New Relic is neither a Business Associate or a subcontractor (as defined under HIPAA), nor a payment card processor, and (b) separate platforms are neither HIPAA nor PCI DSS compliant. + + On May 17, 2022, we stopped referring to our New Relic observability platform as "New Relic One" and have updated our documentation to reflect this change. Additionally, our license documentation will no longer refer to our usage-based pricing model as the "New Relic One" pricing model. This is only a name change; New Relic continues to offer the same value you're used to receiving from the observability platform. As examples, references to "New Relic One" in our documentation, including this Usage Plan, should now be read as "New Relic" or "New Relic observability platform," and references to "New Relic One - Data" on Orders in are now "New Relic - Data." + diff --git a/src/content/docs/licenses/overview.mdx b/src/content/docs/licenses/overview.mdx index 8c1b09387f9..df06bf68dd5 100644 --- a/src/content/docs/licenses/overview.mdx +++ b/src/content/docs/licenses/overview.mdx @@ -22,12 +22,6 @@ redirects: - - Beginning May 17, 2022, we will no longer refer to our New Relic observability platform as "New Relic One" and have updated our documentation to reflect this change. - - This is only a name change; New Relic continues to offer the same value you're used to receiving from the observability platform. - - - For paying New Relic accounts, note that an alternative option to uninstalling is to [downgrade your account](/docs/accounts/accounts-billing/account-setup/downgradecancel-account) to a less expensive or free tier. + For paying New Relic organizations, an alternative to uninstalling is to [downgrade](/docs/accounts/accounts-billing/account-setup/downgradecancel-account) to a lower edition. ## Uninstall APM [#language-agents] @@ -57,9 +57,9 @@ Choose a procedure: * [Uninstall infrastructure agent](/docs/infrastructure/new-relic-infrastructure/installation/uninstall-infrastructure-agent) * [Uninstall a cloud or on-host integration](/docs/infrastructure/install-infrastructure-agent/update-or-uninstall/uninstall-infrastructure-integrations) -## Delete account +## Delete organization -See [Downgrade/cancel your account](/docs/accounts/accounts/account-maintenance/cancel-or-delete-your-new-relic-account). +See [Downgrade/cancel your organization](/docs/accounts/accounts/account-maintenance/cancel-or-delete-your-new-relic-account). ## Uninstall other tools [#other] diff --git a/src/content/docs/new-relic-solutions/observability-maturity/operational-efficiency/data-governance-baseline-ingest-guide.mdx b/src/content/docs/new-relic-solutions/observability-maturity/operational-efficiency/data-governance-baseline-ingest-guide.mdx index 97e73e5c790..6b7e21ee73d 100644 --- a/src/content/docs/new-relic-solutions/observability-maturity/operational-efficiency/data-governance-baseline-ingest-guide.mdx +++ b/src/content/docs/new-relic-solutions/observability-maturity/operational-efficiency/data-governance-baseline-ingest-guide.mdx @@ -317,11 +317,10 @@ In a [pay-as-you-go plan](/docs/accounts/accounts-billing/new-relic-one-pricing- Not sure of your data cost? See [Ingested data](/docs/accounts/accounts-billing/new-relic-one-pricing-billing/data-ingest-billing#data-prices). -### Free option on Standard edition +### Free tier [#free-tier] -For our Standard edition, you can get up to 100GB data ingest per month for free. If you're currently working in a free account, you can consider 100GB your monthly ingest target. In a free account in the US data center region, additional data ingested over 100GB per month is billed at $0.30 per GB ([learn more](/docs/accounts/accounts-billing/new-relic-one-pricing-billing/data-ingest-billing/#data-prices)). +With all [our editions](/docs/accounts/accounts-billing/new-relic-one-pricing-billing/new-relic-one-pricing-billing#editions), you get 100GB data ingest per month for free. For details on data ingest prices above the free amount, see [the list price table](/docs/licenses/license-information/usage-plans/new-relic-usage-plan/#list-price). -For more on these topics, see [usage-based pricing](/docs/accounts/accounts-billing/new-relic-one-pricing-billing/new-relic-one-pricing-billing). 2. Select your account. -3. Choose "Create a Support case". +3. Click **Create a Support case**. 4. Provide as many details as possible. Include the URL, if applicable, or select **Attach file** to include a log file, a New Relic diagnostics file, screenshots, or any other useful attachments. 5. Click **Submit**. @@ -117,9 +117,9 @@ To file a new case from the support portal: ## Check the status of our systems [#check-status] -It's always a good idea to visit [status.newrelic.com](https://status.newrelic.com/) to check the status of our systems. If there are open incidents, you'll be able to find more information. +It's always a good idea to visit [status.newrelic.com](https://status.newrelic.com) to check the status of our systems. If there are open incidents, you'll be able to find more information. ## Licenses and security information [#licenses-policies] -* Review New Relic's [licenses, attributions, and other notices](/docs/licenses). +* Review New Relic [licenses, attributions, and other notices](/docs/licenses). * Read about our [data security, privacy, and compliance policies](/docs/security). diff --git a/src/content/docs/serverless-function-monitoring/aws-lambda-monitoring/get-started/architecture.mdx b/src/content/docs/serverless-function-monitoring/aws-lambda-monitoring/get-started/architecture.mdx index ead9e40b5ad..17a45eeeac7 100644 --- a/src/content/docs/serverless-function-monitoring/aws-lambda-monitoring/get-started/architecture.mdx +++ b/src/content/docs/serverless-function-monitoring/aws-lambda-monitoring/get-started/architecture.mdx @@ -56,4 +56,4 @@ Older integrations send telemetry in a slightly different way. Instead of passin By adding a log subscription filter to pipe your function logs into the [`aws-log-ingestion`](https://github.com/newrelic/aws-log-ingestion) Lambda function, we can recover that CloudWatch log line, and forward it on to New Relic, along with some other platform telemetry. -In the past, we've seen that this approach has some considerable drawbacks. The AWS CloudWatch service can generate a lot of data. If you're on the free tier, you may hit your data limit pretty quickly. If you're paying for data, you may find this service making up the largest share of the data you're sending to New Relic. +In the past, we've seen that this approach has some considerable drawbacks. The AWS CloudWatch service can generate a lot of data. If you're on our Free edition, you may hit your data limit pretty quickly. If you're paying for data, you may find this service making up the largest share of the data you're sending to New Relic. diff --git a/src/content/docs/style-guide/word-choice/pricing-language-guidelines.mdx b/src/content/docs/style-guide/word-choice/pricing-language-guidelines.mdx index 8cb79aa4e98..03ccb3488f9 100644 --- a/src/content/docs/style-guide/word-choice/pricing-language-guidelines.mdx +++ b/src/content/docs/style-guide/word-choice/pricing-language-guidelines.mdx @@ -17,7 +17,7 @@ These are the primary places in our public docs where pricing- and billing-relat * We explain billing impacts in the main pricing and billing-related docs. The main docs in this area are: * [Usage-based pricing model](/docs/accounts/accounts-billing/new-relic-one-pricing-billing/new-relic-one-pricing-billing/) * [Original pricing model](/docs/accounts/original-accounts-billing/product-pricing/product-based-pricing) -* When a feature requires a pricing edition (Standard, Pro, Enterprise), we include that in the requirements of the doc for that feature. But because there are only a few capabilities limited by the Pro and Enterprise editions, this is an infrequent need. +* When a feature requires a specific [pricing edition](/docs/accounts/accounts-billing/new-relic-one-pricing-billing/new-relic-one-pricing-billing/#editions), we include that in the requirements of the doc for that feature. But because there are only a few capabilities limited by the Pro and Enterprise editions, you won't see many of these callouts. * User type (basic, core, and full platform): information about how features are restricted based on user type is located in the [user type doc](/docs/accounts/accounts-billing/new-relic-one-user-management/user-type). For more about style and formatting related to user types, see [User-related style guidelines](/docs/style-guide/word-choice/user-related-language-guidelines). * Our [license docs](https://docs.newrelic.com/docs/licenses) (such as [this one](/docs/licenses/license-information/usage-plans/new-relic-one-usage-plan-descriptions)): these docs are primarily written by legal- and agreement-focused teams, not the docs team. @@ -44,10 +44,9 @@ Some notes on style and formatting for pricing-related language: * When referencing a model, it's good practice to point to either the doc for that model, or else the [doc explaining the differences between the models](/docs/accounts/original-accounts-billing/original-product-based-pricing/overview-changes-pricing-user-model/#pricing-user-table), whichever makes more sense. * "usage-based." Our newer pricing model can be referred to as “usage-based” or “consumption-based,” but “usage-based” is the most commonly used and more preferred term. * Editions: - * Our pricing editions are not "plans" or "models" or "tiers"; they are "editions". - * We don't refer to our [free tier](/docs/accounts/accounts-billing/new-relic-one-pricing-billing/new-relic-one-pricing-billing#free) as an edition. We just call it "free tier." - * Our pricing editions are formatted with title case: Standard, Pro, and Enterprise. Example use: _If your organization is on the [Pro edition](/docs/accounts/accounts-billing/new-relic-one-pricing-billing/new-relic-one-pricing-billing/#editions)..._ - * A New Relic organization can only have a single edition. + * Our [pricing editions](/docs/accounts/accounts-billing/new-relic-one-pricing-billing/new-relic-one-pricing-billing/#editions) are not "plans" or "models" or "tiers"; they are "editions". One exception is that it's acceptable to refer to the Free edition as the "free tier" simply because we have used that label in the past. + * Our pricing editions are formatted with title case: Free, Standard, Pro, and Enterprise. Example use: _If your organization is on the [Pro edition](/docs/accounts/accounts-billing/new-relic-one-pricing-billing/new-relic-one-pricing-billing/#editions)..._ + * A New Relic organization can have only a single edition. * Avoid referring to users by their edition (e.g., _your Pro users_ or _Enterprise users_). The cost of billable users does differ depending on edition, but we should attempt to keep these two dimensions separate. Example wording: _an organization with Pro edition and 10 full platform users_. * For recommendations for how to mention the edition in feature requirements docs, see [edition guidelines](#edition-guidelines). * Billable users. For how to reference user type, see [User-related language guidelines](/docs/style-guide/writing-guidelines/user-related-language-guidelines). diff --git a/src/content/docs/synthetics/synthetic-monitoring/getting-started/monitor-limits.mdx b/src/content/docs/synthetics/synthetic-monitoring/getting-started/monitor-limits.mdx index 9f8f6ab92bd..94a4bf064a3 100644 --- a/src/content/docs/synthetics/synthetic-monitoring/getting-started/monitor-limits.mdx +++ b/src/content/docs/synthetics/synthetic-monitoring/getting-started/monitor-limits.mdx @@ -17,9 +17,9 @@ For example, if a monitor is configured to run once per hour from 5 locations, t ## Included check counts per edition [#edition-limits] -Your organization's [pricing edition](/docs/accounts/accounts-billing/new-relic-one-pricing-billing/new-relic-one-pricing-billing/#editions) determines how many synthetic monitor checks are included for free per month. These limits apply to all [monitor types](/docs/synthetics/synthetic-monitoring/getting-started/types-synthetic-monitors) except the simple ping monitor. +Your [pricing edition](/docs/accounts/accounts-billing/new-relic-one-pricing-billing/new-relic-one-pricing-billing/#editions) determines how many synthetic monitor checks are included for free per month. These limits apply to all [monitor types](/docs/synthetics/synthetic-monitoring/getting-started/types-synthetic-monitors) except the simple ping monitor. -The following are the synthetic checks included for free with each pricing edition: +The following are the synthetic checks included for free on each pricing edition: * Free tier: 500 per month * Standard edition: 10K per month