From 656ecf863e9726db97db1b17b3dded5d5931c9b8 Mon Sep 17 00:00:00 2001 From: Nicolas Kruchten Date: Mon, 30 Jul 2018 09:07:28 -0400 Subject: [PATCH] Update SUPPORT.md --- SUPPORT.md | 5 +++-- 1 file changed, 3 insertions(+), 2 deletions(-) diff --git a/SUPPORT.md b/SUPPORT.md index aac8e5c0..52ef454e 100644 --- a/SUPPORT.md +++ b/SUPPORT.md @@ -2,8 +2,9 @@ [Issues](https://github.com/nicolaskruchten/pivottable/issues/new) are the preferred way to communicate with the author and users of PivotTable.js, rather than private email. +* Please remember that this project was built almost entirely in unpaid time, and that all support requests are responded to on a volunteer basis. This means that even if your request is very important to you and you urgently need help, this will likely not translate into urgency for the people responding. +* Please read the [Frequently Asked Questions](https://github.com/nicolaskruchten/pivottable/wiki/Frequently-Asked-Questions) before creating an issue. * If you have multiple questions, please create multiple issues. -* Please do not add a comment to an existing issue to ask an unrelated question, especially if it's already closed. Instead, create a new issue instead and reference the older one. +* Please avoid adding a comment to an existing issue to ask an unrelated question, especially if it's already closed. Instead, create a new issue and refer to the older one if it's related. * When creating issue to report a problem, please try to provide a replicable test case (code, a set of steps and/or a URL demonstrating the problem) so that others can help you. * When showing your code, please use *text* rather than screenshots of code! -* Please remember that this project was built almost entirely in unpaid time, and that all support requests are responded to on a volunteer basis. This means that even if your request is very important to you and you urgently need help, this will likely not translate into urgency for the people responding.