15.0.1 (24A348)The software is often automatically closed. [bug] #1147
Comments
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Hi @1052971551! Thank you for the report. I'm not sure what might cause this issue. To further investigate this, the next time you find that the app has been automatically turned off:
This information would give us more clues as to whether the problem might be related to crashes inside Mac Mouse Fix, or related to problems inside Apple's system for running processes in the background. Thank you, and I'm sorry about the issues. If you are interested in a refund click here. And if you have any more questions, just let me know! |
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Run the following command in the Terminal, and let me know what the output is:
launchctl print gui/501/com.nuebling.mac-mouse-fix.helper
gui/501/com.nuebling.mac-mouse-fix.helper = {
active count = 5
path = (submitted by smd.88)
type = Submitted
managed_by = com.apple.xpc.ServiceManagement
state = running
program identifier = Contents/Library/LoginItems/Mac Mouse Fix Helper.app/Contents/MacOS/Mac Mouse Fix Helper (mode: 2)
parent bundle identifier = com.nuebling.mac-mouse-fix
parent bundle version = 22854
BTM uuid = BF46A8A7-A44F-4B8B-B725-6F89593153EB
stdout path = /dev/null
stderr path = /dev/null
inherited environment = {
SSH_AUTH_SOCK => /private/tmp/com.apple.launchd.BWTxVe8e6i/Listeners
}
default environment = {
PATH => /usr/bin:/bin:/usr/sbin:/sbin
}
environment = {
XPC_SERVICE_NAME => com.nuebling.mac-mouse-fix.helper
}
domain = gui/501 [100003]
asid = 100003
minimum runtime = 10
exit timeout = 5
nice = -10
runs = 1
pid = 608
immediate reason = speculative
forks = 0
execs = 1
initialized = 1
trampolined = 1
started suspended = 0
proxy started suspended = 0
last exit code = (never exited)
dynamic endpoints = {
"com.nuebling.mac-mouse-fix.helper" = {
port = 0xa27d3
active = 1
managed = 0
reset = 0
hide = 0
watching = 0
}
}
pid-local endpoints = {
"com.apple.tsm.portname" = {
port = 0x8d803
active = 1
managed = 0
reset = 0
hide = 0
watching = 0
}
"com.apple.axserver" = {
port = 0x9ab03
active = 1
managed = 0
reset = 0
hide = 0
watching = 0
}
"com.apple.coredrag" = {
port = 0x8bc03
active = 1
managed = 0
reset = 0
hide = 0
watching = 0
}
}
spawn type = interactive (4)
jetsam priority = 40
jetsam memory limit (active) = (unlimited)
jetsam memory limit (inactive) = (unlimited)
jetsamproperties category = daemon
submitted job. ignore execute allowed
jetsam thread limit = 32
cpumon = default
job state = running
probabilistic guard malloc policy = {
activation rate = 1/1000
sample rate = 1/0
}
properties = partial import | keepalive | runatload | resolve program | has LWCR
}
Open Console.app, go to Crash Reports and see if you can find any recent reports related to Mac Mouse Fix. If so, please send the newest report to me.

This is the only crash report. I'm not sure if it's this one.
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Thank you very much for the data! From a quick check of the
I can't see a crash report attached to your message. Did you perhaps forget to attach it, or did you mean the |
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Also, I just thought of two more questions that might help diagnose the problem:
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At present, there is no problem with the software, and this problem will occur from time to time. When this problem occurs, turn on the software again and the switch is turned off.
I guess the service has been terminated. Every time I turn on the software again, this switch can be used normally.
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Thank you for your message!
That is plausible! But what's weird is that the Since I cannot reproduce this issue and have never experienced it myself, I can unfortunately not investigate the bug myself. That's why - once you experience the problem again, it would be very helpful if you try to obtain the following info:
It would also be interesting to hear more details of what happens when you experience the bug: Does your mouse behave exactly as if Mac Mouse Fix was turned off (meaning that your scrolling and your mouse buttons aren't affected at all) or is there some non-standard behavior you notice (For example: You cannot scroll inside any windows at all anymore) Also: Are you using only the scrolling features of Mac Mouse Fix or are you also using the button features? I ask because multiple people had similar issues but only with scrolling. So perhaps these issues are related. Thank you very much for helping to make Mac Mouse Fix better. 我在 Claude AI 的帮助下将此消息翻译成中文，供您参考： 感谢您的留言！
这种情况确实有可能！但奇怪的是，您发送的 由于我无法重现这个问题，而且我自己也从未遇到过，所以很遗憾我无法亲自调查这个故障。 因此 - 当您再次遇到这个问题时，如果您能够获取以下信息将会非常有帮助：
另外听听您遇到故障时的具体情况也会很有帮助：您的鼠标表现是否完全像 Mac Mouse Fix 被关闭时一样（这意味着您的滚动和鼠标按钮完全不受影响），还是您注意到了一些非标准的行为（例如：您完全无法在任何窗口内滚动） 还有：您是只使用 Mac Mouse Fix 的滚动功能，还是也使用按钮功能？我这样问是因为有多个用户遇到类似的问题，但只出现在滚动功能上。所以这些问题可能是相关的。 非常感谢您帮助改进 Mac Mouse Fix。 |
Description
After running in 15.0.1 (24A348) for a period of time, the software will always be automatically turned off. You need to manually open the software and click to enable Mac Mouse Fix to continue using it. This problem has been bothering me for a long time. The problem of uninstalling and reinstalling the software still exists.
Steps to reproduce
Start Mac Mouse Fix for normal use
After a period of working time, the hairstyle roller suddenly got stuck. When I opened Mac Mouse Fix, I found that the enable option was changed to off.
It can only be used after restarting. The problem is that it will automatically turn off after a period of time.
Context
Mac Mouse Fix Version: 3.0.3
macOS Version: 15.0.1 (24A348)
Mouse Model: –
Additional Comments
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Console Logs
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Crash Reports
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