diff --git a/temba/tickets/tests.py b/temba/tickets/tests.py
index 54f2c8cc34..189198c309 100644
--- a/temba/tickets/tests.py
+++ b/temba/tickets/tests.py
@@ -603,6 +603,9 @@ def test_list(self):
         # we have a specific ticket so we should show context menu for it
         self.assertContentMenu(deep_link, self.admin, ["Edit", "Add Note", "Start Flow"])
 
+        with self.assertNumQueries(11):
+            self.client.get(deep_link)
+
         # try to link to our ticket but with mismatched status
         deep_link = f"{list_url}all/closed/{str(ticket.uuid)}/"
 
@@ -740,7 +743,9 @@ def assert_tickets(resp, tickets: list):
         self.create_outgoing_msg(contact3, "Yes", created_by=self.agent)
 
         # fetching open folder returns all open tickets
-        response = self.client.get(open_url)
+        with self.assertNumQueries(12):
+            response = self.client.get(open_url)
+
         assert_tickets(response, [c2_t1, c1_t2, c1_t1])
 
         joes_open_tickets = contact1.tickets.filter(status="O").order_by("-opened_on")
diff --git a/temba/tickets/views.py b/temba/tickets/views.py
index 08f5379fc0..201f80fc8a 100644
--- a/temba/tickets/views.py
+++ b/temba/tickets/views.py
@@ -422,7 +422,7 @@ def get_context_data(self, **kwargs):
             last_msg_ids = Msg.objects.filter(contact_id__in=contact_ids).values("contact").annotate(last_msg=Max("id"))
             last_msgs = Msg.objects.filter(id__in=[m["last_msg"] for m in last_msg_ids]).select_related("created_by")
 
-            context["last_msgs"] = {m.contact: m for m in last_msgs}
+            context["last_msgs"] = {m.contact_id: m for m in last_msgs}
             return context
 
         def render_to_response(self, context, **response_kwargs):
@@ -446,10 +446,10 @@ def as_json(t):
                 """
                 Converts a ticket to the contact-centric format expected by our frontend components
                 """
-                last_msg = context["last_msgs"].get(t.contact)
+                last_msg = context["last_msgs"].get(t.contact_id)
                 return {
                     "uuid": str(t.contact.uuid),
-                    "name": t.contact.get_display(),
+                    "name": t.contact.get_display(org=self.request.org),
                     "last_seen_on": t.contact.last_seen_on,
                     "last_msg": msg_as_json(last_msg) if last_msg else None,
                     "ticket": {