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faq.html
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<!DOCTYPE html>
<html lang="en" class="h-100">
<head>
<meta charset="utf-8" />
<meta
name="viewport"
content="width=device-width, initial-scale=1, shrink-to-fit=no"
/>
<meta name="color-scheme" content="dark light" />
<link
rel="stylesheet"
href="https://cdnjs.cloudflare.com/ajax/libs/font-awesome/4.7.0/css/font-awesome.min.css"
/>
<link
rel="stylesheet"
type="text/css"
href="css/base.css"
/>
<link
rel="stylesheet"
type="text/css"
href="css/custom.css"
/>
<link
rel="shortcut icon"
type="image/png"
href="img/favicon.ico"
/>
<title>QFieldCloud - FAQ</title>
</head>
<body class="d-flex flex-column h-100">
<!-- NAVBAR -->
<nav class="navbar navbar-expand navbar-light nav-fill w-100 bg-primary" >
<a href="/">
<img
src="img/logo_sidetext.white.svg"
alt="QFieldCloud"
class="logo-nav qfc-header-logo ml-1"
/>
</a>
<ul class="navbar-nav ml-auto">
<li class="nav-item ml-2 d-none d-lg-block">
<a class="nav-link" href="/#features">Features</a>
</li>
<li class="nav-item ml-2 d-none d-lg-block">
<a class="nav-link" href="/faq.html">FAQ</a>
</li>
<li class="nav-item ml-2 d-none d-lg-block">
<a class="nav-link" href="https://docs.qfield.org/get-started/tutorials/get-started-qfc/" target="_blank">Documentation</a>
</li>
<li class="nav-item ml-2 d-none d-lg-block">
<a class="nav-link" href="/pricing.html">Pricing</a>
</li>
<li class="nav-item ml-2">
<a class="btn btn-primary" href="https://app.qfield.cloud/accounts/signup/"
>Register</a
>
</li>
<li class="nav-item ml-2">
<a class="btn btn-success" href="https://app.qfield.cloud/"
>Sign In</a
>
</li>
</ul>
</nav>
<!-- FAQ -->
<main role="main" class="p-3">
<div class="container">
<div
class="pricing-header px-3 py-3 pt-md-5 pb-md-4 mx-auto text-center"
>
<h1 class="display-4">Frequently asked questions</h1>
</div>
<div id="accordion">
<div class="card">
<div class="card-header" id="heading1">
<h5 class="mb-0">
<button
class="btn btn-link"
data-toggle="collapse"
data-target="#collapse1"
aria-expanded="false"
aria-controls="collapse1"
>
Are there any limits per project in the community edition?
</button>
</h5>
</div>
<div
id="collapse1"
class="collapse"
aria-labelledby="heading1"
data-parent="#accordion"
>
<div class="card-body">
The community plan has limits for storage and does not support
offline editing for PostGIS layers. You can still have unlimited
private and public projects.
<br /><span class="badge badge-primary">#qfieldcloud</span>
<span class="badge badge-primary">#plans</span>
</div>
</div>
</div>
<div class="card">
<div class="card-header" id="heading2">
<h5 class="mb-0">
<button
class="btn btn-link"
data-toggle="collapse"
data-target="#collapse2"
aria-expanded="false"
aria-controls="collapse2"
>
Are there any limits to adding collaborators in the public
project community edition?
</button>
</h5>
</div>
<div
id="collapse2"
class="collapse"
aria-labelledby="heading2"
data-parent="#accordion"
>
<div class="card-body">
There is no limit to the number of collaborators for public
projects.
<br /><span class="badge badge-primary">#qfieldcloud</span>
<span class="badge badge-primary">collaboration</span>
<span class="badge badge-primary">#plans</span>
</div>
</div>
</div>
<div class="card">
<div class="card-header" id="heading3">
<h5 class="mb-0">
<button
class="btn btn-link"
data-toggle="collapse"
data-target="#collapse3"
aria-expanded="false"
aria-controls="collapse3"
>
With the free community plan, is it possible to have many
mappers and synchronise all collected data in 3 project when
the devices have internet access?
</button>
</h5>
</div>
<div
id="collapse3"
class="collapse"
aria-labelledby="heading3"
data-parent="#accordion"
>
<div class="card-body">
This is exactly how QFieldCloud works as long as your project is
public. If you need the same functionality in a private project,
you must create an organisation.
<br /><span class="badge badge-primary">#qfieldcloud</span>
<span class="badge badge-primary">collaboration</span>
<span class="badge badge-primary">#plans</span>
</div>
</div>
</div>
<div class="card">
<div class="card-header" id="heading4">
<h5 class="mb-0">
<button
class="btn btn-link"
data-toggle="collapse"
data-target="#collapse4"
aria-expanded="false"
aria-controls="collapse4"
>
An organization consists of at least two members. Does the
base price include the first two members?
</button>
</h5>
</div>
<div
id="collapse4"
class="collapse"
aria-labelledby="heading4"
data-parent="#accordion"
>
<div class="card-body">
Correct, an organisation always includes at least two members;
the base price includes those. Further members will be billed
only if they actively use QFieldCloud in a given month.
<br /><span class="badge badge-primary">#qfieldcloud</span>
<span class="badge badge-primary">#plans</span>
</div>
</div>
</div>
<div class="card">
<div class="card-header" id="heading5">
<h5 class="mb-0">
<button
class="btn btn-link"
data-toggle="collapse"
data-target="#collapse5"
aria-expanded="false"
aria-controls="collapse5"
>
What kind of account do you need to use for a project with
PostGIS layers?
</button>
</h5>
</div>
<div
id="collapse5"
class="collapse"
aria-labelledby="heading5"
data-parent="#accordion"
>
<div class="card-body">
You can work with live PostGIS layers with any plan. If you need
offline editing, you would need the project to be owned by
either a <em>Pro</em> or <em>Organization</em> account.
<br /><span class="badge badge-primary">#qfieldcloud</span>
<span class="badge badge-primary">#plans</span>
</div>
</div>
</div>
<div class="card">
<div class="card-header" id="heading6">
<h5 class="mb-0">
<button
class="btn btn-link"
data-toggle="collapse"
data-target="#collapse6"
aria-expanded="false"
aria-controls="collapse6"
>
Do organisations have data hosting included?
</button>
</h5>
</div>
<div
id="collapse6"
class="collapse"
aria-labelledby="heading6"
data-parent="#accordion"
>
<div class="card-body">
Organizations have 1 GB of storage included. Any additional
storage has to be prepaid and has a fixed price of 5€ per month
per GB. If you need 10GB in total, you have 1GB from your plan
and 9GB of additional storage. The additional storage will cost
you 45€.
<br /><span class="badge badge-primary">#qfieldcloud</span>
<span class="badge badge-primary">billing</span>
<span class="badge badge-primary">#plans</span>
</div>
</div>
</div>
<div class="card">
<div class="card-header" id="heading7">
<h5 class="mb-0">
<button
class="btn btn-link"
data-toggle="collapse"
data-target="#collapse7"
aria-expanded="false"
aria-controls="collapse7"
>
Which data counts towards the data storage limits?
</button>
</h5>
</div>
<div
id="collapse7"
class="collapse"
aria-labelledby="heading7"
data-parent="#accordion"
>
<div class="card-body">
The storage is the sum of the size of all files in all projects
that are owned by the account.
<br /><span class="badge badge-primary">#qfieldcloud</span>
<span class="badge badge-primary">storage</span>
<span class="badge badge-primary">plans</span>
<span class="badge badge-primary">#billing</span>
</div>
</div>
</div>
<div class="card">
<div class="card-header" id="heading8">
<h5 class="mb-0">
<button
class="btn btn-link"
data-toggle="collapse"
data-target="#collapse8"
aria-expanded="false"
aria-controls="collapse8"
>
Are there any restrictions on file size when uploading project
files to QFieldCloud?
</button>
</h5>
</div>
<div
id="collapse8"
class="collapse"
aria-labelledby="heading8"
data-parent="#accordion"
>
<div class="card-body">
There is no restriction on file size. However, we recommend
keeping files of sensible size (e.g. up to 1 GB), as bigger
files might be hard to download with an unstable internet
connection.
<br /><span class="badge badge-primary">#qfieldcloud</span>
<span class="badge badge-primary">storage</span>
<span class="badge badge-primary">plans</span>
<span class="badge badge-primary">#billing</span>
</div>
</div>
</div>
<div class="card">
<div class="card-header" id="heading9">
<h5 class="mb-0">
<button
class="btn btn-link"
data-toggle="collapse"
data-target="#collapse9"
aria-expanded="false"
aria-controls="collapse9"
>
Will there be a free version of the organization feature?
</button>
</h5>
</div>
<div
id="collapse9"
class="collapse"
aria-labelledby="heading9"
data-parent="#accordion"
>
<div class="card-body">
No, this is not planned. It's, however, possible to collaborate
freely on public projects. It is also possible to create a trial
organization for 28 days to explore its features.
<br /><span class="badge badge-primary">#qfieldcloud</span>
<span class="badge badge-primary">#billing</span>
</div>
</div>
</div>
<div class="card">
<div class="card-header" id="heading10">
<h5 class="mb-0">
<button
class="btn btn-link"
data-toggle="collapse"
data-target="#collapse10"
aria-expanded="false"
aria-controls="collapse10"
>
What are the payment methods?
</button>
</h5>
</div>
<div
id="collapse10"
class="collapse"
aria-labelledby="heading10"
data-parent="#accordion"
>
<div class="card-body">
Currently, you can only pay by credit card. If your organization
cannot pay by card, you can order a yearly package <a href="https://qfield.cloud/yearly-payment">here</a>.
<br /><span class="badge badge-primary">#qfieldcloud</span>
<span class="badge badge-primary">#billing</span>
</div>
</div>
</div>
<div class="card">
<div class="card-header" id="heading11">
<h5 class="mb-0">
<button
class="btn btn-link"
data-toggle="collapse"
data-target="#collapse11"
aria-expanded="false"
aria-controls="collapse11"
>
Where’s the company behind QFieldCloud based?
</button>
</h5>
</div>
<div
id="collapse11"
class="collapse"
aria-labelledby="heading11"
data-parent="#accordion"
>
<div class="card-body">
QFieldCloud GmbH is a
<a
href="https://www.zefix.ch/en/search/entity/list/firm/1573222"
target="_blank"
>registered company</a
>
in Switzerland.
<br /><span class="badge badge-primary">#qfieldcloud</span>
<span class="badge badge-primary">#billing</span>
</div>
</div>
</div>
<div class="card">
<div class="card-header" id="heading12">
<h5 class="mb-0">
<button
class="btn btn-link"
data-toggle="collapse"
data-target="#collapse12"
aria-expanded="false"
aria-controls="collapse12"
>
Is it planned to offer payments in currencies other than EUR?
</button>
</h5>
</div>
<div
id="collapse12"
class="collapse"
aria-labelledby="heading12"
data-parent="#accordion"
>
<div class="card-body">
No, for now, all payments are only in EUR.
<br /><span class="badge badge-primary">#qfieldcloud</span>
<span class="badge badge-primary">#billing</span>
</div>
</div>
</div>
<div class="card">
<div class="card-header" id="heading13">
<h5 class="mb-0">
<button
class="btn btn-link"
data-toggle="collapse"
data-target="#collapse13"
aria-expanded="false"
aria-controls="collapse13"
>
Is it possible to have a yearly subscription instead of a
monthly one, as this would be easier for invoicing?
</button>
</h5>
</div>
<div
id="collapse13"
class="collapse"
aria-labelledby="heading13"
data-parent="#accordion"
>
<div class="card-body">
Currently, we have implemented automated monthly invoicing only.
If your organization needs yearly invoicing, you can order a yearly package <a href="https://qfield.cloud/yearly-payment">here</a>.
<br /><span class="badge badge-primary">#qfieldcloud</span>
<span class="badge badge-primary">billing</span>
<span class="badge badge-primary">#sales</span>
</div>
</div>
</div>
<div class="card">
<div class="card-header" id="heading31">
<h5 class="mb-0">
<button
class="btn btn-link"
data-toggle="collapse"
data-target="#collapse31"
aria-expanded="false"
aria-controls="collapse31"
>
Do you offer a trial priod?
</button>
</h5>
</div>
<div
id="collapse31"
class="collapse"
aria-labelledby="heading31"
data-parent="#accordion"
>
<div class="card-body">
Yes, organisations get 28 days free of charge. Individual users can use the community plan for as long as they want.
<br /><span class="badge badge-primary">#qfieldcloud</span>
<span class="badge badge-primary">billing</span>
<span class="badge badge-primary">#sales</span>
</div>
</div>
</div>
<div class="card">
<div class="card-header" id="heading15">
<h5 class="mb-0">
<button
class="btn btn-link"
data-toggle="collapse"
data-target="#collapse15"
aria-expanded="false"
aria-controls="collapse15"
>
Do you provide discounts for more than 20 active users?
</button>
</h5>
</div>
<div
id="collapse15"
class="collapse"
aria-labelledby="heading15"
data-parent="#accordion"
>
<div class="card-body">
We don't have a fixed discount for large organisations. Please
get in touch with us for a quote.
<br /><span class="badge badge-primary">#qfieldcloud</span>
<span class="badge badge-primary">billing</span>
<span class="badge badge-primary">#sales</span>
</div>
</div>
</div>
<div class="card">
<div class="card-header" id="heading16">
<h5 class="mb-0">
<button
class="btn btn-link"
data-toggle="collapse"
data-target="#collapse16"
aria-expanded="false"
aria-controls="collapse16"
>
How do I get a self-hosted QFieldCloud?
</button>
</h5>
</div>
<div
id="collapse16"
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QFieldCloud is open-source, and you can run it on your
infrastructure. Check out the
<a
href="https://github.com/opengisch/qfieldcloud"
target="_blank"
>QFieldCloud GitHub repository</a
>] for instructions on how to get it running. If you need
premium support and
<a href="http://app.qfield.cloud/" target="_blank"
>app.qfield.cloud</a
>
running on your infrastructure, we can add you to our interested
customers' list, and after releasing QFieldCloud, we can come
back to you with all the required information.
<br /><span class="badge badge-primary">#qfieldcloud</span>
<span class="badge badge-primary">#sales</span>
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Can anyone download a public project from QFieldCloud and work
with it in QGIS?
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Yes, any registered user can download a public project and open
it in QGIS. Make sure not to save your database credentials in
your QGIS project when using a community account. Per default,
when someone downloads another person's public project without
being added by the person as a collaborator, he or she will only
have a <em>Reader</em>'s permission. You can, however, add
collaborators explicitly to your public project and select other
roles for them.
<br /><span class="badge badge-primary">#qfieldcloud</span>
<span class="badge badge-primary">#collaboration</span>
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Where are the servers hosted?
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All data is stored on servers hosted in Switzerland.
<br /><span class="badge badge-primary">#qfieldcloud</span>
<span class="badge badge-primary">#datacenter</span>
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Do you plan on adding hosting locations elsewhere than in
Switzerland?
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No, for now, we will only have hosting based in Switzerland.
<br /><span class="badge badge-primary">#qfieldcloud</span>
<span class="badge badge-primary">#datacenter</span>
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Is there a way to create a main account with all the projects
I need and share just some of the projects with specific
people? E.g. if I have ten cities and want to share the
project "city 1" with just one specific person. "city 2" with
someone else, and so on?
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Yes, this is possible with an Organisation account.
<br /><span class="badge badge-primary">#qfieldcloud</span>
<span class="badge badge-primary">#collaboration</span>
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Does a collaborator on an organization's project need to be a
member of the organization?
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Yes, a collaborator first needs to be added as a member of the
organization. Members can then be added to specific projects.
<br /><span class="badge badge-primary">#qfieldcloud</span>
<span class="badge badge-primary">#collaboration</span>
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How can I collaborate with other users on private projects?
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You need a Pro account to collaborate with another Pro user.
Members of an organization can collaborate with all other
members on projects owned by the organisation.
<br /><span class="badge badge-primary">#qfieldcloud</span>
<span class="badge badge-primary">#collaboration</span>
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Are QFieldCloud and QGIS cloud the same thing?
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No, they are not. QFieldCloud is a platform that allows data
synchronisation for seamless fieldwork. QGIS cloud is a
publishing platform by a different company.
<br /><span class="badge badge-primary">#qfieldcloud</span>
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</div>
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What kind of account do you need to be a part of an
organization?
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Any account type works. As soon as you get added to an
<em>organization</em> as a member, the organization will be
billed for your organization account. All organisation members
are regular users, regardless of their permissions (reader,
editor, administrator, etc.). For your account, you can decide
whether to use the free community plan or upgrade to Pro.
Upgrading to Pro gives advantages to projects owned by yourself.
<br /><span class="badge badge-primary">#qfieldcloud</span>
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Is it possible to work with several people simultaneously on
one project, avoiding that changes made by different people
get overwritten each time?
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Yes, this is exactly what QFieldCloud is made for and how it
works.
<br /><span class="badge badge-primary">#qfieldcloud</span>
<span class="badge badge-primary">#collaboration</span>
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Is there a page where you publish what features are being
worked on in future versions of QFieldCloud and QField?
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We don't have a single page for details on features in future
versions at the moment. QField has an integrated changelog
screen when a new QField version is released. We will consider
communicating on a roadmap. In the meantime, you can follow the
development of QField and QFieldCloud on GitHub.
<br /><span class="badge badge-primary">#qfield</span>
<span class="badge badge-primary">#qfieldcloud</span>
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I want to set up my project for mapping in remote alpine
regions. Is it possible to work offline with QFieldCloud?
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Yes, working offline is possible. You can
<a
href="https://docs.qfield.org/get-started/tutorials/get-started-qfs/#layer-configuration"
target="_blank"
>configure your PostGIS layers as "offline editing"</a
>
and synchronise your project once you are connected to the
internet again.
<br /><span class="badge badge-primary">#qfield</span>
<span class="badge badge-primary">#qfieldcloud</span>
</div>
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Are QField and QFieldCloud two separate applications?
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Yes, they are two different applications. QField is a mobile app
for field data collection; QFieldCloud is a platform that allows
data synchronisation for seamless fieldwork. If required, QField
can be used without QFieldCloud.
<br /><span class="badge badge-primary">#qfield</span>
<span class="badge badge-primary">#qfieldcloud</span>
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