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Track opens at ISPs #209

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JimKillock opened this issue Feb 26, 2019 · 2 comments
Open

Track opens at ISPs #209

JimKillock opened this issue Feb 26, 2019 · 2 comments
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@dantheta @edjw @alexhaydock

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@JimKillock
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Since we have a lot of emails going missing at the ISP end, we could consider recording email 'opens' someway, for instance via a pixel tracker.

We could also record the 'delivered' status from our mail agent.

The fact of delivery and / or opening of the email could then also be exposed in the front end.
@ei8fdb
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ei8fdb commented Feb 28, 2019

Do you know the "time to solve" blocking reports?

(kinda connected - what are important metrics for Blocked.org.uk)

Would it p1$$ off ISP staff if they were sent "reminders"?

@JimKillock
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We have a ticket for reminders at #204 :)

Yes, the metrics are evolving towards measuring performance and harm of the blocks reported. There's a few tickets open / recently closed on stats of various sorts, see openrightsgroup/blocked-org-uk#372 for instance.

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@JimKillock @dantheta @ei8fdb @edjw @alexhaydock