Segmentation fault error when running on Ubuntu 20.04

[ricardohogan]

Hi, I cannot obtain the depth image from my Femto Bolt when running ./OBMultiStream. Then I tried to run only the ./OBDepthVIewer, I got a segmentation fault error. below are the details.

System Environment:

• OS: Ubuntu 20.04
• Arch: x86_64
• RAM : 64Gb
• GPU: GeForce RTX 4080

Device Information:

• Model: Femto Bolt
• Firmware Version: 1.0.9

Log Output

$ sudo ./OBDepthViewer 
[01/10 09:31:10.820096][info][1831859][Context.cpp:68] Context created with config: default config!
[01/10 09:31:10.820115][info][1831859][Context.cpp:73] Work directory=/home/solomon/Workspace/OrbbecSDK/build/bin, SDK version=v1.10.18-20250103-27bf2f6
[01/10 09:31:10.820127][info][1831859][LinuxPal.cpp:32] createObPal: create LinuxPal!
[01/10 09:31:10.822060][info][1831859][LinuxPal.cpp:166] Create PollingDeviceWatcher!
[01/10 09:31:10.822081][info][1831859][DeviceManager.cpp:15] Current found device(s): (1)
[01/10 09:31:10.822088][info][1831859][DeviceManager.cpp:24]    - Name: Femto Bolt, PID: 0x066b, SN/ID: CL8NB4300AJ, Connection: USB3.1
[01/10 09:31:10.822109][info][1831859][Pipeline.cpp:15] Try to create pipeline with default device.
[01/10 09:31:10.822142][info][1831859][FemtoBoltUvcDevice.cpp:23] FemtoBoltUvcDevice init ...
[01/10 09:31:10.822196][info][1831859][FemtoBoltUvcDevice.cpp:122] Create command start!
[01/10 09:31:10.823503][info][1831859][MSDEConverterDevice.cpp:726] Succeed to load depth engine plugin
[01/10 09:31:11.183933][info][1831859][AbstractDevice.cpp:125]  - Firmware version: 1.0.9
[01/10 09:31:11.183951][info][1831859][FemtoBoltUvcDevice.cpp:281] Create command done!
[01/10 09:31:11.183958][info][1831859][FemtoBoltUvcDevice.cpp:356] init sensor map start!
[01/10 09:31:11.183967][info][1831859][FemtoBoltUvcDevice.cpp:383] init sensor map done!
[01/10 09:31:11.184034][info][1831859][FemtoBoltUvcDevice.cpp:285] Init depth process param start!
[01/10 09:31:11.190372][info][1831859][MSDEConverterDevice.cpp:777] got nvram data succeed.
[01/10 09:31:11.487974][info][1831859][FemtoBoltUvcDevice.cpp:313] setNvramDataStreamStopFunc succeed
[01/10 09:31:11.488049][info][1831859][FemtoBoltUvcDevice.cpp:352] Init depth process param done!
[01/10 09:31:11.488658][info][1831859][FemtoBoltUvcDevice.cpp:39] FemtoBoltUvcDevice init done!
[01/10 09:31:11.488670][info][1831859][DeviceManager.cpp:150] Device created successfully! Name: Femto Bolt, PID: 0x066b, SN/ID: CL8NB4300AJ
[01/10 09:31:11.488701][info][1831859][Pipeline.cpp:47] Pipeline created with device: {name: Femto Bolt, sn: CL8NB4300AJ}, @0x5BFCB47B1540
[01/10 09:31:11.488718][info][1831859][Pipeline.cpp:188] Check and set config start!
[01/10 09:31:11.489249][info][1831859][FemtoBoltUvcDevice.cpp:483] Depth sensor has been created!
[01/10 09:31:11.489306][info][1831859][VideoSensor.cpp:384] Query stream profile! size= 14, SensorType=OB_SENSOR_DEPTH
[01/10 09:31:11.489316][info][1831859][VideoSensor.cpp:386]  - {type: OB_STREAM_DEPTH, format: OB_FORMAT_Y16, width: 640, height: 576, fps: 15}
[01/10 09:31:11.489321][info][1831859][VideoSensor.cpp:386]  - {type: OB_STREAM_DEPTH, format: OB_FORMAT_Y16, width: 1024, height: 1024, fps: 15}
[01/10 09:31:11.489324][info][1831859][VideoSensor.cpp:386]  - {type: OB_STREAM_DEPTH, format: OB_FORMAT_Y16, width: 1024, height: 1024, fps: 5}
[01/10 09:31:11.489332][info][1831859][VideoSensor.cpp:386]  - {type: OB_STREAM_DEPTH, format: OB_FORMAT_Y16, width: 640, height: 576, fps: 30}
[01/10 09:31:11.489337][info][1831859][VideoSensor.cpp:386]  - {type: OB_STREAM_DEPTH, format: OB_FORMAT_Y16, width: 320, height: 288, fps: 30}
[01/10 09:31:11.489342][info][1831859][VideoSensor.cpp:386]  - {type: OB_STREAM_DEPTH, format: OB_FORMAT_Y16, width: 640, height: 576, fps: 25}
[01/10 09:31:11.489346][info][1831859][VideoSensor.cpp:386]  - {type: OB_STREAM_DEPTH, format: OB_FORMAT_Y16, width: 320, height: 288, fps: 25}
[01/10 09:31:11.489350][info][1831859][VideoSensor.cpp:386]  - {type: OB_STREAM_DEPTH, format: OB_FORMAT_Y16, width: 320, height: 288, fps: 15}
[01/10 09:31:11.489353][info][1831859][VideoSensor.cpp:386]  - {type: OB_STREAM_DEPTH, format: OB_FORMAT_Y16, width: 640, height: 576, fps: 5}
[01/10 09:31:11.489357][info][1831859][VideoSensor.cpp:386]  - {type: OB_STREAM_DEPTH, format: OB_FORMAT_Y16, width: 320, height: 288, fps: 5}
[01/10 09:31:11.489362][info][1831859][VideoSensor.cpp:386]  - {type: OB_STREAM_DEPTH, format: OB_FORMAT_Y16, width: 512, height: 512, fps: 30}
[01/10 09:31:11.489366][info][1831859][VideoSensor.cpp:386]  - {type: OB_STREAM_DEPTH, format: OB_FORMAT_Y16, width: 512, height: 512, fps: 25}
[01/10 09:31:11.489370][info][1831859][VideoSensor.cpp:386]  - {type: OB_STREAM_DEPTH, format: OB_FORMAT_Y16, width: 512, height: 512, fps: 15}
[01/10 09:31:11.489375][info][1831859][VideoSensor.cpp:386]  - {type: OB_STREAM_DEPTH, format: OB_FORMAT_Y16, width: 512, height: 512, fps: 5}
[01/10 09:31:11.489383][info][1831859][Pipeline.cpp:223] Check and set config done!
[01/10 09:31:11.490360][info][1831859][Pipeline.cpp:288] Try to start streams!
[01/10 09:31:11.490393][info][1831859][VideoSensor.cpp:646] start OB_SENSOR_DEPTH stream with profile: {type: OB_STREAM_DEPTH, format: OB_FORMAT_Y16, width: 640, height: 576, fps: 15}, Backend Format: OB_FORMAT_Y16
[01/10 09:31:11.490398][info][1831859][MSDEConverterDevice.cpp:549] Start real profile,width:7680 height:434
[01/10 09:31:11.491910][info][1831876][MSDEConverterDevice.cpp:67] Depth engine got nvram data size:492168
[01/10 09:31:11.491918][info][1831876][MSDEConverterDevice.cpp:94] use dynlib load depthengine lib......
[01/10 09:31:11.595885][info][1831876][MSDEConverterDevice.cpp:105] Depth engine init succeed!
[01/10 09:31:11.595971][info][1831859][Pipeline.cpp:301] Start streams done!
[01/10 09:31:11.595977][info][1831859][Pipeline.cpp:277] Pipeline start done!
[01/10 09:31:11.696554][warning][1831859][Pipeline.cpp:377] Wait for frame timeout, you can try to increase the wait time! current timeout=100
[01/10 09:31:14.698252][warning][1831859][Pipeline.cpp:377] Wait for frame timeout, you can try to increase the wait time! current timeout=100 [**30 logs in 3001ms**]
Segmentation fault

Any help for this issue ? Thank you so much.

[ricardohogan]

Additional detail, Ive tested the SDK on 4 computers : 3 x86_64 computers and 1 aarch64 jetson computer.
The 3 computers with x86_64 arch suffer from this error, while the jetson is not.