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Not working on mobile device #69

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tgw-de opened this issue Jul 3, 2019 · 10 comments
Open

Not working on mobile device #69

tgw-de opened this issue Jul 3, 2019 · 10 comments

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@tgw-de
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tgw-de commented Jul 3, 2019

Hi,
I have installed the plugin in Joomla 3.9.8.
It is working well in any website of Windows. If I am using mobile phones the plugin is not displayed. Only a blank space is shown.

Where can I search the mistake?

@petkivim
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petkivim commented Jul 6, 2019

Hi,

Could you share the URL of your website so that I could take a look at it? It would help me to point out where the problem is.

Regards,
Petteri

@tgw-de
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tgw-de commented Jul 8, 2019 via email

@tgw-de
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tgw-de commented Jul 9, 2019

Sorry ...
https://www.hausarzt-herne.de/ihr-weg-zu-uns

%-)

@petkivim
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Thanks! Which OS and browser you're using? I tried with Android and Google Chrome and the plugin is displayed normally. If you have enabled the Load asynchronously setting in the plugin's configuration, disabling it might help.

Regards,
Petteri

@tgw-de
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tgw-de commented Jul 19, 2019

Hi Petteri,
I have sent you an answer, that Chrome is OK, but firefox doesn't work. Didn't you receive it?

@petkivim
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petkivim commented Aug 4, 2019

Hi,

Sorry for the slow reply. I didn't receive your earlier answer and then I was on holiday. I just tried with Android and Firefox, and the plugin is displayed normally. Did you try to disable the Load asynchronously setting?

Regards,
Petteri

@tgw-de
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tgw-de commented Aug 14, 2019 via email

@petkivim
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petkivim commented Aug 15, 2019 via email

@tgw-de
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tgw-de commented Aug 22, 2019 via email

@petkivim
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The reason for the problem seems to be that the map is embedded using HTTP and not HTTPS. You should set the HTTPS setting to yes in the plugin settings.

Regards,
Petteri

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