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Create support system #398

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rualark opened this issue Apr 10, 2019 · 2 comments
Open

Create support system #398

rualark opened this issue Apr 10, 2019 · 2 comments
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@rualark
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rualark commented Apr 10, 2019

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@rualark
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rualark commented Apr 10, 2019

image

@rualark
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rualark commented Apr 10, 2019

Solution:

  • Support link in name menu opens my tickets list and allows to add new ticket
  • Adding ticket from current file is done with one click
  • When opening support case from file, ask if user wants to report problem at current master player or single track player position.
  • When trying to process file again, confirm that this will not interfere with open support tickets
  • When creating ticket, convert file privacy to unlisted if it is private or group (warn user)
  • When creating ticket, ask for category.
  • If category is problem with sound, show general recommendations (check file source type, check export recommendations, check general recommendations, check algorithms).
  • In any case show search results in known issues database

@rualark rualark closed this as completed Apr 10, 2019
@rualark rualark reopened this Apr 10, 2019
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