From b5c984534ea495370b234cd5b7901b893085fbb4 Mon Sep 17 00:00:00 2001
From: shayc331 <77064001+shayc331@users.noreply.github.com>
Date: Fri, 24 Jan 2025 22:11:19 +0200
Subject: [PATCH] Revert "SALTO-5481: add reference to support address v2
 (#7130)" (#7160)

This reverts commit bb728a4c5a2a2f13f56ca733be0b1ea34a09dcf6.
---
 packages/zendesk-adapter/src/adapter.ts       |  4 +-
 .../src/filters/field_references.ts           | 43 +++----------------
 2 files changed, 9 insertions(+), 38 deletions(-)

diff --git a/packages/zendesk-adapter/src/adapter.ts b/packages/zendesk-adapter/src/adapter.ts
index fbf8ed460e5..13b4b047f5a 100644
--- a/packages/zendesk-adapter/src/adapter.ts
+++ b/packages/zendesk-adapter/src/adapter.ts
@@ -217,6 +217,8 @@ export const DEFAULT_FILTERS = [
   organizationsFilter,
   tagsFilter,
   localeFilter,
+  // supportAddress should run before referencedIdFieldsFilter
+  supportAddress,
   customStatus,
   guideAddBrandToArticleTranslation,
   macroFilter,
@@ -247,8 +249,6 @@ export const DEFAULT_FILTERS = [
   // fieldReferencesFilter should be after:
   // usersFilter, macroAttachmentsFilter, tagsFilter, guideLocalesFilter, customObjectFilter, customObjectFieldFilter
   fieldReferencesFilter,
-  // supportAddress should run before referencedIdFieldsFilter and after fieldReferencesFilter
-  supportAddress,
   // listValuesMissingReferencesFilter should be after fieldReferencesFilter
   listValuesMissingReferencesFilter,
   appInstallationsFilter,
diff --git a/packages/zendesk-adapter/src/filters/field_references.ts b/packages/zendesk-adapter/src/filters/field_references.ts
index 091fb39f5e0..f4a9ffddc9f 100644
--- a/packages/zendesk-adapter/src/filters/field_references.ts
+++ b/packages/zendesk-adapter/src/filters/field_references.ts
@@ -6,7 +6,7 @@
  * CERTAIN THIRD PARTY SOFTWARE MAY BE CONTAINED IN PORTIONS OF THE SOFTWARE. See NOTICE FILE AT https://github.com/salto-io/salto/blob/main/NOTICES
  */
 import _ from 'lodash'
-import { Element, isInstanceElement, isTemplateExpression } from '@salto-io/adapter-api'
+import { Element, isInstanceElement } from '@salto-io/adapter-api'
 import { references as referenceUtils } from '@salto-io/adapter-components'
 import { GetLookupNameFunc } from '@salto-io/adapter-utils'
 import { FilterCreator } from '../filter'
@@ -39,7 +39,6 @@ import {
   BOT_BUILDER_NODE,
   BOT_BUILDER_ANSWER,
   CONVERSATION_BOT,
-  SUPPORT_ADDRESS_TYPE_NAME,
   BUSINESS_HOUR_SCHEDULE,
 } from '../constants'
 import { FETCH_CONFIG } from '../config'
@@ -48,7 +47,6 @@ import {
   ZendeskMissingReferenceStrategyName,
 } from './references/missing_references'
 import { ZendeskUserConfig } from '../user_config'
-import { replaceIfReferenceExpression } from './support_address'
 
 const { neighborContextGetter } = referenceUtils
 
@@ -169,7 +167,7 @@ const neighborReferenceUserAndOrgFieldLookupFunc: GetLookupNameFunc = async ({ r
 const neighborReferenceUserAndOrgFieldLookupType: referenceUtils.ContextValueMapperFunc = val =>
   [USER_FIELD_OPTION_TYPE_NAME, ORG_FIELD_OPTION_TYPE_NAME].includes(val) ? val : undefined
 
-type ZendeskReferenceIndexField = 'key' | 'value' | 'locale' | 'email'
+type ZendeskReferenceIndexField = 'key' | 'value' | 'locale'
 type ZendeskReferenceSerializationStrategyName =
   | 'ticketField'
   | 'value'
@@ -184,7 +182,6 @@ type ZendeskReferenceSerializationStrategyName =
   | 'idString'
   | 'customObjectKey'
   | 'customStatusField'
-  | 'email'
 
 const getSerializationStrategyOfCustomFieldByContainingType = (
   prefix: string,
@@ -238,18 +235,6 @@ const ZendeskReferenceSerializationStrategyLookup: Record<
     lookup: val => val,
     lookupIndexName: 'value',
   },
-  email: {
-    serialize: ({ ref }) => {
-      if (isInstanceElement(ref.value)) {
-        // the email in the support address is turned to a template expression, we need to serialize this too.
-        const val = ref.value.value.email
-        return isTemplateExpression(val) ? val.parts.map(replaceIfReferenceExpression).join('') : val
-      }
-      return ref.value
-    },
-    lookup: val => val,
-    lookupIndexName: 'email',
-  },
   localeId: {
     serialize: ({ ref }) =>
       // locale_id may be missing reference
@@ -296,8 +281,7 @@ const ZendeskReferenceSerializationStrategyLookup: Record<
 
 export type ReferenceContextStrategyName =
   | 'neighborField'
-  | 'allowListedNeighborField'
-  | 'allowListedEmailNeighborField'
+  | 'allowlistedNeighborField'
   | 'allowlistedNeighborSubject'
   | 'neighborType'
   | 'parentSubject'
@@ -314,11 +298,7 @@ export const contextStrategyLookup: Record<ReferenceContextStrategyName, referen
   neighborField: neighborContextFunc({ contextFieldName: 'field', contextValueMapper: getValueLookupType }),
   // We use allow lists because there are types we don't support (such as organization or requester)
   // and they'll end up being false positives
-  allowListedNeighborField: neighborContextFunc({ contextFieldName: 'field', contextValueMapper: allowListLookupType }),
-  allowListedEmailNeighborField: neighborContextFunc({
-    contextFieldName: 'field',
-    contextValueMapper: val => (val === 'recipient' ? SUPPORT_ADDRESS_TYPE_NAME : undefined),
-  }),
+  allowlistedNeighborField: neighborContextFunc({ contextFieldName: 'field', contextValueMapper: allowListLookupType }),
   allowlistedNeighborSubject: neighborContextFunc({
     contextFieldName: 'subject',
     contextValueMapper: allowListLookupType,
@@ -659,15 +639,6 @@ const firstIterationFieldNameToTypeMappingDefs: ZendeskFieldReferenceDefinition[
     zendeskMissingRefStrategy: 'startsWith',
     target: { type: TICKET_FIELD_TYPE_NAME },
   },
-  {
-    src: {
-      field: 'value',
-      parentTypes: ['trigger__conditions__all', 'trigger__conditions__any'],
-    },
-    serializationStrategy: 'email',
-    target: { typeContext: 'allowListedEmailNeighborField' },
-    zendeskMissingRefStrategy: 'typeAndValue',
-  },
   {
     src: {
       field: 'subject',
@@ -994,7 +965,7 @@ const commonFieldNameToTypeMappingDefs: ZendeskFieldReferenceDefinition[] = [
       parentTypes: ['trigger__actions'],
     },
     serializationStrategy: 'idString',
-    target: { typeContext: 'allowListedNeighborField' },
+    target: { typeContext: 'allowlistedNeighborField' },
     zendeskMissingRefStrategy: 'typeAndValue',
   },
 
@@ -1047,7 +1018,7 @@ const commonFieldNameToTypeMappingDefs: ZendeskFieldReferenceDefinition[] = [
         'queue__definition__any',
       ],
     },
-    target: { typeContext: 'allowListedNeighborField' },
+    target: { typeContext: 'allowlistedNeighborField' },
     zendeskMissingRefStrategy: 'typeAndValue',
   },
   {
@@ -1213,7 +1184,7 @@ export const fieldReferencesOnFetch = async (elements: Element[], config: Zendes
     await referenceUtils.addReferences({
       elements,
       defs: fixedDefs,
-      fieldsToGroupBy: ['id', 'name', 'key', 'value', 'locale', 'email'],
+      fieldsToGroupBy: ['id', 'name', 'key', 'value', 'locale'],
       contextStrategyLookup,
       // since ids and references to ids vary inconsistently between string/number, allow both
       fieldReferenceResolverCreator: defs => new ZendeskFieldReferenceResolver(defs),