Intent Cross-Validation Results (5 folds)

class	support	f1-score	confused_with
macro avg	253	0.8023	N/A
weighted avg	253	0.8019	N/A
inform	56	0.8155	request_vm(4), connect_wifi(4)
get_incident_status	18	0.8500	open_incident(1)
password_reset	15	0.9677	N/A
out_of_scope	15	0.6875	problem_email(2), password_reset(1)
problem_email	13	0.8966	N/A
goodbye	13	0.7500	help(1), confirm(1)
confirm	13	0.7586	thank(1), out_of_scope(1)
open_incident	12	0.8800	help(1)
deny	12	0.6000	thank(1), confirm(1)
greet	12	0.7368	confirm(2), help(1)
help	11	0.6667	out_of_scope(1), confirm(1)
connect_wifi	11	0.8462	N/A
request_vm	10	0.5263	inform(4), request_biometrics_report(1)
create_user	10	0.9474	get_incident_status(1)
request_biometrics_report	10	0.8696	N/A
thank	8	0.8421	N/A
bot_challenge	8	0.8000	out_of_scope(2)
show_menu	6	1.0000	N/A

Entity Cross-Validation Results (5 folds)

entity	support	f1-score	precision	recall
micro avg	69	0.7692	0.8197	0.7246
macro avg	69	0.6927	0.7587	0.6538
weighted avg	69	0.7658	0.8291	0.7246
course_type	10	0.8421	0.8889	0.8000
priority	10	0.8889	1	0.8000
vm_environment	9	0.8750	1	0.7778
wifi_network	8	0.9333	1	0.8750
vm_cpu_cores	7	0.5714	0.5714	0.5714
vm_disk_space	7	0.6250	0.5556	0.7143
vm_ram	6	0.6154	0.5714	0.6667
ticket_no	6	0.9091	1	0.8333
vm_scalability	4	0.6667	1	0.5000
faculty	2	N/A	N/A	N/A