Battery barely charges overnight if you hibernate with Windows "energy saver" on, then plug in

[gaibo]

Rules

• I made myself familiar with the Readme, FAQ and Troubleshooting.
• I understand that, if insufficient information or no app logs will be provided, my issue will be closed without an answer.

What's wrong?

It's happened twice now that I've worked until my laptop was below 30% and "energy saver" kicks in, then closed my lid to Hibernate, then plugged the laptop into the charger, and then the next morning opened it to see a battery charge of only 30-40% (rather than the 80% of G-Helper's smart charge or even the 100% of when G-Helper is not active during shut down).

I use Windows's default setting of automatic "energy saver" mode when battery drops below 30%.

In Windows settings, I changed all settings of "Sleep" to "Hibernate" (e.g. on closing the lid) because "Sleep" does not turn off the fans on my Zephyrus G16 2024 (GA605WI) for some reason and is thus unusable. (Off topic, but anyone have recommendations there?)

I think this is quite a normal laptop workflow, so surely I can't be the first person experiencing this issue - maybe I am just missing something? I've also only tested it 2 times, but it's been 2/2. I can do additional comprehensive comparison testing if needed because I have a separate "stock" Windows OS with default Armoury Crate and Asus services - this is all happening on a "clean" secondary Windows 11 install that has only ever had G-Helper. Thank you!

How to reproduce the bug?

1. Run battery down until Windows Energy Saver kicks in (30% on my system).
2. Hibernate the laptop.
3. Plug the laptop into the charger.
4. Boot up the laptop in a few hours and see that it's only charged 10% in that time.

Logs

The "overnight" charging that I'm talking about occurred in these logs from 2025-01-26 2:18am lid close to 12:49pm lid open. During that entire time, the laptop only charged around 20%.

log.txt

Device and Model

Asus Zephyrus G16 GA605WI

Additional information.

Armoury Crate

Never installed

Asus Services

0

Version

0.202.0

OS

Windows 11 Pro 24H2

[seerge]

@gaibo hello,

How is this related to G-Helper ?

Energy saver is not a charging setting at all. It sets windows to Best Power Efficiency power mode and stops some background processes to extend remaining battery power.

Laptop charging is handled by firmware / hardware. When you plug in powered-off laptop (hibernate is also power-off), it would start charging by itself - you can see it by looking at power led becoming yellow.

If it didn't - it could be something wrong with the charger or firmware. You can try to unplug and plug again or try hard reset.

Thanks.

[gaibo]

Hi @seerge , thanks for the quick response, big fan! I posted here as I felt this charging malfunction was caused by G-Helper conflicting with something that Windows Energy Saver does. Maybe I'm wrong tracing the malfunction to Energy Saver if laptop charging is handled only by firmware - in that case, is it possible that something G-Helper does conflicts with how the latest Zephyrus G16 firmware operates exclusively at low battery?

I will verify this charging malfunction does not occur on my partition that still has Armoury Crate and report back. If that is the case, I would be able to more confidently suggest it as a G-Helper bug!

[seerge]

@gaibo

• Windows Energy Saver is a power mode, it's not affecting charging as I mentioned above
• Charging is controlled by firmware. MyASUS (via Asus Optimization Service) or G-Helper can just set a setting for firmware to keep charge limit at 80% or 100% (or whatever you choose). There is no conflict here
• I don't think that firmware operates somehow differently when battery is low at all