"unknown user" for Tesla4Business account.

[themarch]

Hello,

We have a process that works by sending the link, then the user validates the accesses, we get the code then we have a bearer and a refresh.

Except that for people with a "Tesla4Business" account, we have a code then bearer / refresh, except that at each API call with this bearer we get: "unknown user". Is this because it's a business account? Do we have to use fleet-telemetry rather than the API? Thanks in advance @patrickdemers6 !

[patrickdemers6]

This happens when the account has never used the mobile app before. This is most common for T4B accounts. Can you try having the same user login there?

I know this isn't ideal - working on a long term solution.

[rileymd88]

You should remove the users token here ASAP

…

On Fri, Sep 6, 2024 at 15:05 themarch ***@***.***> wrote: Hi, we asked the person to do this process but it was inconclusive. We always get the same mistake. Here is the user code: EU_5037e8e358993e6dcde4bda62494174d142ae6e3785ccb04e584fcf25b4d The bearer: eyJhbGciOiJSUzI1NiIsInR5cCI6IkpXVCIsImtpZCI6InE0dHg3Q1UyYzI2V1BiemwxZjZjanM3QnhzayJ9. 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. dv1gMe5NH43tk8iJQgMZrV3UxoMJyGNcibNP2nVpHeKgbzDNvplHZcLPnNxLbBXzL-Vs7qnw8khuGDlCoyGBbDfFAoDo0na2tFmiluS4fAtfmFNmNOh_6zw8CABg02F3vTSHPawCMC7Uu7vOEEehbrhwO8cvUulqScLwaF8HRvm6YeLY6i2P- zViJ8xjOwru2KmfJVb8oJnakuXYaOCQ74H-c4ufbdkUoojkG8PNDLgp1AZlLTBQb61fPC12gL__KxkUuCPwecVUEbVKkiFIYphmMktkE6L0-TyHdnm4tWPbXcbeIqpQRLjJ4vTXgHI_Q3JB164P6b6tSnoNjz2NIQ And the refresh: EU_dd48fb5f8cf1cd4a77a3061bc0c6988f5804e77c43ad9be50220f68c9c030d13 On Fri, Aug 30, 2024 at 7:13 PM Patrick Demers ***@***.***> wrote: > This happens when the account has never used the mobile app before. This > is most common for T4B accounts. Can you try having the same user login > there? > > I know this isn't ideal - working on a long term solution. > > — > Reply to this email directly, view it on GitHub > < #194 (comment)>, > or unsubscribe > < https://github.com/notifications/unsubscribe-auth/AJNDZ2TLGB7F726GYWC22ULZUCR3PAVCNFSM6AAAAABL373T42VHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDGMRSGAYDKNZZHE> > . > You are receiving this because you authored the thread.Message ID: > ***@***.***> > — Reply to this email directly, view it on GitHub <#194 (comment)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/ABRFLPQCQVF2WRD5P7UZS4TZVGSATAVCNFSM6AAAAABL373T42VHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDGMZUGAYDONBSGI> . You are receiving this because you are subscribed to this thread.Message ID: ***@***.***>

[themarch]

damn i thought i was by email. thanks for the alert

[themarch]

Hi @patrickdemers6

As you said, we asked the user to connect to the mobile app with his T4B access, but same problem.

Here's our account-id and txId:

client_id : 8832277ae4cc-4461-8396-127310129dc6
{
"response": null,
"error": "unknown user",
"error_description": "",
"txid": "0d6c9bde88aca0ac01bc7fe1c7c13fe5"
}