Mail Locks Up on close - requires force quit

[Mark-876]

• This is not a feature request (existing functionality does not work, not missing functionality).
  I will request features on forum or via support.
• I've searched and did not find a similar issue.

Describe the bug
Mail app locks up whenever I try to close it. Either manually or automatically (e.g. computer times out and goes to sleep).

Manual selection of Quit Tuta Desktop and automatic close of Tuta Desktop do not work. If either happens, I have to Force Quit to close the app and then restart it to view mail.

This began approx 7-10 days ago.

To Reproduce
Steps to reproduce the behavior:

1. Go to 'Tuta Mail
2. Click on Quit tutanota-desktop
3. Does not close, but if you reopen to try to view mail, it will not.
4. Go to Apple logo, select Force Quit
5. Will see Tuta not responding in red
6. Select Force Quit to close and can then restart app later

Expected behavior
The app should close w/o locking up

Screenshots

Desktop (please complete the following information):

• OS: Sequoia 15.2
• Desktop Environment, if applicable (on Linux)
• Tuta Version 259.241223.2 (259.241223.2.13)

Additional context
Add any other context about the problem here.

[FXlife]

I don’t want to create another issue but :

• if you close Tuta Mail (with the keyboard or with the GUI menu), the window will disappear as it was closing but the app is stuck in the background and won’t quit
• The only way to successfully close it is to force close for instance cmd+esc, select Tuta and click on force quit

[charlag]

Could it be a duplicate of #8198

[Mark-876]

My issue appears slightly different. - I do not see multiple background processes running.  Just 'Tuta not responding' - Tuta refusing to close does not burden CPU; it prevents Mac from entering sleep mode and will not relaunch without Force Quit. - I see reference in the thread that the issue has been resolved; mine is not. Thank you,Mark Geil Jan 13, 2025, 03:34 by ***@***.***:

…

Could it be a duplicate of > #8198 <#8198> — Reply to this email directly, > view it on GitHub <#8251 (comment)>> , or > unsubscribe <https://github.com/notifications/unsubscribe-auth/BONAUISNPRKUYR6GIG4PTR32KN3APAVCNFSM6AAAAABVALZLO6VHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDKOBWGQ4DOOBYGE>> . You are receiving this because you authored the thread.> Message ID: > <tutao/tutanota/issues/8251/2586487881> @> github> .> com>

[charlag]

Could you please try to update to 259.250108.1? The fix is in that version, perhaps it fixes your issue as well

[Mark-876]

My currrent version is 259.250108.1.879 Mark Geil Jan 13, 2025, 04:31 by ***@***.***:

…

Could you please try to update to > 259.250108.1 <https://github.com/tutao/tutanota/releases/tag/tutanota-desktop-release-259.250108.1>> ? The fix is in that version, perhaps it fixes your issue as well — Reply to this email directly, > view it on GitHub <#8251 (comment)>> , or > unsubscribe <https://github.com/notifications/unsubscribe-auth/BONAUIWTYUMIG6JGKB5TW5L2KOBXZAVCNFSM6AAAAABVALZLO6VHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDKOBWGYYDEMBXGE>> . You are receiving this because you authored the thread.> Message ID: > <tutao/tutanota/issues/8251/2586602071> @> github> .> com>

[hrb-hub]

Hi @Mark-876 , Sorry you're still experiencing this issue.
Because the client doesn't shutdown properly, you might have to kill it manually or reboot. But I'm guessing you probably already did that? Can you please confirm, just so we're sure 😅

Thanks :)

[Mark-876]

Yes, that's what I have to do.  "Force Quit" in Mac terms.  Thank you,Mark Geil Jan 13, 2025, 12:29 by ***@***.***:

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Hi > @Mark-876 <https://github.com/Mark-876>> , Sorry you're still experiencing this issue. Because the client doesn't shutdown properly, you might have to kill it manually or reboot. But I'm guessing you probably already did that? Can you please confirm, just so we're sure 😅 Thanks :) — Reply to this email directly, > view it on GitHub <#8251 (comment)>> , or > unsubscribe <https://github.com/notifications/unsubscribe-auth/BONAUIXIYC52G7LAAZD4RA32KPZYPAVCNFSM6AAAAABVALZLO6VHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDKOBXG42DENZVGE>> . You are receiving this because you were mentioned.> Message ID: > <tutao/tutanota/issues/8251/2587742751> @> github> .> com>

[hrb-hub]

Could not reproduce it with V259.250108.1 on our Mac machines :/

[Mark-876]

Good morning/afternoon, I was out most of the day yesterday following my early response.  Last night, I opened the laptop and noticed there was no 'Tuta failed to close' type message.  I later tried closing/reopening Tuta and it worked fine.  So is it possible that Tuta auto updated after my last 'it doesn't shut down' note and before I shared the version info yesterday?   Either way, it seems that version is working for me too.  Thank you,Mark Geil Jan 14, 2025, 04:23 by ***@***.***:

…

Could not reproduce it with V259.250108.1 on our Mac machines :/ — Reply to this email directly, > view it on GitHub <#8251 (comment)>> , or > unsubscribe <https://github.com/notifications/unsubscribe-auth/BONAUIR2CPWCN4OWPC4A47D2KTJRDAVCNFSM6AAAAABVALZLO6VHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDKOBZGQYDSMBYGM>> . You are receiving this because you were mentioned.> Message ID: > <tutao/tutanota/issues/8251/2589409083> @> github> .> com>

[hrb-hub]

Good morning/afternoon, I was out most of the day yesterday following my early response. Last night, I opened the laptop and noticed there was no 'Tuta failed to close' type message. I later tried closing/reopening Tuta and it worked fine. So is it possible that Tuta auto updated after my last 'it doesn't shut down' note and before I shared the version info yesterday? Either way, it seems that version is working for me too. Thank you,Mark Geil Jan 14, 2025, 04:23 by @.***:
…
Could not reproduce it with V259.250108.1 on our Mac machines :/ — Reply to this email directly, > view it on GitHub <#8251 (comment)>> , or > unsubscribe https://github.com/notifications/unsubscribe-auth/BONAUIR2CPWCN4OWPC4A47D2KTJRDAVCNFSM6AAAAABVALZLO6VHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDKOBZGQYDSMBYGM> . You are receiving this because you were mentioned.> Message ID: > </issues/8251/2589409083> @> github> .> com>

Glad to hear it :) Closing the issue now

[Mark-876]

Greetings, An 'interesting' new development with this version.  I can close Tuta and reopen it just fine.  Now I have to do that in order to get new mail.  I'll get a little white circle on the Tuta icon indicating mail has arrived (and I'll see it in the phone app, so I know it's real), but nothing comes into the inbox until I close the app on the Mac and then reopen it. I noticed this right away but held on reporting to see if it was just a polling interval or something, but it appears to be consistently behaving this way.  I couldn't find a setting to adjust refresh rates, and the banner has a note that says "Online, All Mark Geil Jan 14, 2025, 04:23 by ***@***.***:

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Could not reproduce it with V259.250108.1 on our Mac machines :/ — Reply to this email directly, > view it on GitHub <#8251 (comment)>> , or > unsubscribe <https://github.com/notifications/unsubscribe-auth/BONAUIR2CPWCN4OWPC4A47D2KTJRDAVCNFSM6AAAAABVALZLO6VHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDKOBZGQYDSMBYGM>> . You are receiving this because you were mentioned.> Message ID: > <tutao/tutanota/issues/8251/2589409083> @> github> .> com>

[charlag]

Hi, this is not a polling issue, it's always realtime. This is this issue: #8277
We will release the fix as soon as possible

[Mark-876]

Thank you.  You all are fantastic!  So responsive. Greatly appreciated,Mark Geil Jan 16, 2025, 09:41 by ***@***.***:

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Hi, this is not a polling issue, it's always realtime. This is this issue: > #8277 <#8277> We will release the fix as soon as possible — Reply to this email directly, > view it on GitHub <#8251 (comment)>> , or > unsubscribe <https://github.com/notifications/unsubscribe-auth/BONAUIX62CQYLLRWJRH4HLT2K7AJTAVCNFSM6AAAAABVALZLO6VHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDKOJVHEYDSNRRGA>> . You are receiving this because you were mentioned.> Message ID: > <tutao/tutanota/issues/8251/2595909610> @> github> .> com>