Intercom was not initialized correctly

[JustineUgo]

I have been getting this error from our users through our Firebase Crashlytics.

Fatal Exception: java.lang.RuntimeException
Unable to start activity ComponentInfo{com.getcleva.cleva_mobile_app/io.intercom.android.sdk.m5.IntercomRootActivity}: io.intercom.android.sdk.exceptions.IntercomIntegrationException: Intercom was not initialized correctly, Intercom.initialize() needs to be called in onCreate() in your Application class.

I followed the documentation to properly setup for Android.

I created an MyApp.kt file and created a custom android.app.Application class named MyApp with an onCreate() override to initialize Intercom Sdk.

import android.app.Application
import io.maido.intercom.IntercomFlutterPlugin

class MyApp : Application() {
  override fun onCreate() {
    super.onCreate()

  
    IntercomFlutterPlugin.initSdk(this, appId = <Intercom App ID>, androidApiKey = <Intercom Android Key>)
  }
}

Finally, in my AndroidManifest.xml on the application tag I added an android:name attribute, and set the value to the class' name, prefixed by a dot (.). android:name=".MyApp"

Before shipping to production, it was confirmed and worked properly as expected.
From my investigation, this issue doesn't happen to all my android user, but has affected about 22 users.

[JustineUgo]

@deepak786 Please can you assist here?

[deepak786]

@JustineUgo Can you please confirm if the issue is from your updated app version or older app version? It maybe possible that your users are still having the old app version.

[JustineUgo]

@deepak786 Its actually users on my recent versions.
And I'm using intercom_flutter: ^9.2.1

[deepak786]

@JustineUgo Then I'm not sure.

But are all the recent versions have the above implementation?