700 Series Dimmer issue when Switch Mode is Enabled #7167
Replies: 4 comments 18 replies
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👋 Hey @DavinKD! It looks like you attached a logfile, but its filename doesn't look like it a driver log that came from Z-Wave JS. Please double-check that you uploaded the correct logfile. If you did, disregard this comment. As a reminder, here's how to create one: |
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I have a second dimmer that wasn't in the wall yet that I loaded into SmartThings, and it seems to work fine there. |
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I'm not entirely sure what switch mode does, and the available manuals online aren't particularly helpful. It is possible that that configuration changes the device capabilities from a Multilevel to a Binary Switch, which means you may have to exclude and include the device again for the changes to take effect. |
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Correct. I just tested it again by excluding and re-including. It does remain as a Multilevel switch and still exhibits the issue. |
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Then I suppose it's a question for the manufacturer support. |
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Ok, but I did want to reiterate, it works fine in SmartThings which is why I believe it's a software issue on the Zwave-JS side and not a firmware issue with the switch. For now, I've disabled Switch Mode on this particular switch and I only have one in production, so not a huge deal. |
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From the Z-Wave JS perspective, the "Switch Mode" is a number like any other configuration parameter and that's it. It does not know or care what configuration parameters do. If you tell it to turn a dimmer on, it sends a
If a device does not turn off in response to being set to 0, then it does not behave as specified, which is a device bug. Especially when local control doesn't work correctly either if I understood you correctly? |
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FWIW, there seems to be a firmware update available on the Jasco repository: Might be worth a try, although I don't see anything like this issue mentioned. |
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Ok, I have a hunch what could be happening here. Z-Wave JS uses Supervision where possible, AFAIK SmartThings does not. Some devices have issues in their Supervision implementation and behave erratically. Maybe this is the case here too, but only in Switch Mode for some reason. If you want to try, please follow the instructions at https://zwave-js.github.io/zwave-js-ui/#/device-support/custom-device-files using After restarting Z-Wave JS UI, and re-interviewing the device, try controlling it in switch mode again. Let me know if anything changes. |
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What path do you have here in settings?
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Aha, that may be the issue. C:\Users\davin\AppData\Roaming\npm\node_modules\zwave-js-ui\store/config |
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@DavinKD fix that and save, then check logs, you should see |
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Ok, I can confirm it's using the custom driver now, but the original issue is still there. I'm with you now that it's probably a firmware issue. Just not sure how ST was getting around it. |
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@robertsLando , ps. Love the product. |
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Checklist
I have read and followed the above instructions
I have checked the troubleshooting section and my problem is not described there.
I have read the changelog and my problem was not mentioned there or the fix did not work.
Describe the issue
What is happening?
When a newer 700 series dimmer is set to Switch Mode, when you turn on via Home Assistant or Zwave-Js UI, the light cannot be turned off via HA or Zwave-Js-Ui. The light also does not turn off when the bottom paddle is touched as well. However, if you touch the top paddle then the bottom paddle, the light will turn off. When switch mode is disabled, all works fine.
I don't recall having this issue when the switch was on SmartThings.
If you turn the light on mechanically with the top paddle, it turns off normally using the bottom paddle.
What did you expect to happen instead?
When HA or Zwave-JS UI commands the light to turn off, it should turn off.
Steps to reproduce the behavior:
Anything else we should know?
This only seems to be an issue on a new switch where "Switch Mode" appears in the UI. For older ones with it enabled using Parameter 16, I have no issues.
The switch in question is an Ultrapro 59350 / 59372 / 59373 / ZWA3016. The firmware is version 1.23.2.
Software versions
Driver (node-zwave-js): 13.2.0
Z-Wave JS UI: 9.18.1
Home Assistant Z-Wave Integration: Sorry, not sure how to tell. HA is version 24.9.1
Home Assistant Z-Wave JS Addon: N/A running separately.
ioBroker.zwave2 Adapter: ...
If you are using something non-standard, tell us here: ...
Device information
Manufacturer: Ultrapro
Model name: 59350 / 59372 / 59373 / ZWA3016.
Node ID: 30
Checklist
I made sure to provide a driver log on level debug.
The log includes a re-interview of the problematic device (if applicable).
The log includes the problematic interaction with the device (if applicable).
I provided the node ID of the problematic device (if applicable).
Upload Logfile
logs.zip
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