A user-friendly Queue Management System (QMS) that empowers users to create virtual queue booking webpages for efficient event and service queue management.
In today's fast-paced and service-oriented world, managing queues efficiently and providing a seamless experience for customers is a challenge faced by many small businesses and organizations that do not use costly Queue Management Systems.
The current manual or disorganized queue management processes often lead to long waiting times, customer frustration, and operational inefficiencies.
The concept is to create a platform where businesses can swiftly generate a dedicated webpage, and users can effortlessly access it by scanning a QR code to book their tokens with a single click, revolutionizing queue management across various microservice sectors.
This platform offers a convenient "use and throw" approach for one-time events, but it's versatile enough to adapt for service booking and appointments at small clinics, offering business owners a user-friendly platform for efficient management and providing customers with a seamless and exceptional experience.
Queue Management for Event Check-In Counters
In a scenario where a large event is expected to have a significant number of attendees arriving for check-in, event organizers employ our QMS to efficiently manage the queue leading up to the check-in desk.
- Create virtual queue: Event organizers login to our platform to set up a specific queue for the event check-in process in less than 2 minutes.
- QR Code Generation: The platform generates a unique QR code for this queue, which is then printed and prominently displayed at the entrance to the event check-in area.
- Attendee Arrival: As event attendees arrive at the venue, they see the displayed QR code and use their smartphones to scan it.
- Scan and Book token: After scanning the QR code, the queue booking webpage opens, where the user enters their name and mobile number to book the token. Immediately, attendees are assigned a digital token and receive a confirmation message on their mobile devices. This token indicates their position in the virtual queue for event check-in.
- Mobile Notifications: Attendees can now wait comfortably or explore the event surroundings while they are in the virtual queue. The QMS sends them mobile notifications as their turn for check-in approaches.
- Check-In Process: When an attendee's turn is up, they proceed to the physical check-in desk with their mobile device and token ready. Event staff can quickly verify the token, process the check-in, and manage the physical queue efficiently.
In the context of a one-time event, where setting up an enterprise-level Queue Management System may not be practical, our platform offers the following advantages:
- Rapid Deployment: Event organizers can swiftly establish a virtual queue for event check-in within minutes. There's no need for a lengthy and complex setup process, making it ideal for a short-term event.
- Cost Savings: Using our platform eliminates the need to invest in an expensive enterprise QMS, which is designed for long-term or continuous use.
- User-Friendly: Our platform is designed with simplicity in mind, ensuring that event organizers, even those without extensive technical expertise, can set up and manage the queue effectively.
- Mobile Convenience: Attendees benefit from the convenience of using their mobile devices to scan the QR code, receive tokens, and stay informed about their position in the queue.
- Improved Visibility: Through Chromecasting the token status page from a mobile device onto a TV or accessing the token status webpage from a tablet positioned near the check-in counters, event organizers can provide attendees and staff with a clear, real-time view of the queue's progress. The display can be customized to align with the event's branding, creating a cohesive part of the overall event experience.
- Auditory Updates: The platform allows for token read-aloud functionality, ensuring that announcements can be conveyed audibly in multiple languages, enhancing inclusivity and providing an additional layer of information.
- Event Flexibility: As the virtual queue setup is quick and easy, event organizers can adapt the platform to various one-time events without the complexity of maintaining a continuous QMS.
- Customization: Event organizers can tailor the queue settings, welcome messages, and configurations to meet the specific needs and branding of each one-time event.
This is a Next.js project bootstrapped with create-next-app.
First, run the development server:
npm run devOpen http://localhost:3000 with your browser to see the result.
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Check out our Next.js deployment documentation for more details.