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How will this improve revenue or reduce our costs? Please provide a complete explanation!
We can automatically reassure the customer, reduce labor on rote tasks, and simplify the onboarding process for our support team.
Is your feature request related to a problem? Please describe.
Whenever we place an order the post-order handling is more complicated than need be, with tracking information and MAC/ Serial Number information having to be input manually.
Describe the solution you'd like
When we have a TeleDynamics order, we should extract:
The tracking number and email this to the customer
MAC and Serial #, loading this into Grandstream and Yealink Device Management Systems
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changed the title
Process TeleDynamics Orders, add to GDMS and YMCS
[MOONSHOT] Process TeleDynamics Orders, add to GDMS and YMCS
Aug 12, 2023
How will this improve revenue or reduce our costs? Please provide a complete explanation!
We can automatically reassure the customer, reduce labor on rote tasks, and simplify the onboarding process for our support team.
Is your feature request related to a problem? Please describe.
Whenever we place an order the post-order handling is more complicated than need be, with tracking information and MAC/ Serial Number information having to be input manually.
Describe the solution you'd like
When we have a TeleDynamics order, we should extract:
Add Device on Grandstream: https://doc.grandstream.dev/GDMS-API/EN/#api-156695541313508000002-156767487310412000049
Add Device on Yealink: https://support.yealink.com/en/portal/docDetail?documentCode=8c7ac482e36c744f
See page 20, the POST: /api/open/v1/device/add method
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