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Update and rename Request-the-Card.md to Request-the-Expensify-Card.md
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docs/articles/expensify-classic/expensify-card/Request-the-Expensify-Card.md
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| title: Request the Expensify Card | ||
| description: Learn how to request, activate, and manage the Expensify Card, including virtual card setup, replacement procedures, and eligibility requirements. | ||
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| This guide provides details on how you and your employees can request and use the Expensify Card. | ||
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| # Requirements for the Expensify Card | ||
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| The Expensify Card is currently available only to companies that meet the following criteria: | ||
| - **US Bank Account** | ||
| - **US Documentation** | ||
| - **Private Email Domain**: We cannot provision Expensify Cards for users with public domains like gmail.com, hotmail.com, yahoo.com, etc. | ||
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| --- | ||
| # Steps to Request the Expensify Card | ||
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| ## 1. Enable Expensify Cards (Admin Action) | ||
| - An admin must first enable the cards. | ||
| - The admin will assign you a card by setting a spending limit and granting access to the card. | ||
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| ## 2. Request the Card | ||
| If a card limit hasn’t been assigned to you, look for the task on your account homepage that says: **"Ask your admin for the card!"** | ||
| - Completing this task sends an in-product notification to your admin team requesting the card. | ||
| - Once assigned a card limit, you’ll receive an email notification. Follow these steps: | ||
| 1. Click the link in the email. | ||
| 2. Provide your shipping address on your account homepage. | ||
| 3. Submit the address to have your physical card shipped within **3-5 business days**. | ||
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| ## 3. Activate the Card | ||
| When the physical card arrives, activate it by: | ||
| - Entering the last four digits of the card in the activation task on your account homepage. | ||
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| # Virtual Cards | ||
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| - Virtual cards are available immediately once a spending limit is assigned. | ||
| - To view your virtual card details, go to: | ||
| **Settings > Account > Credit Card Import > Show Details**. | ||
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| ## Security Tip | ||
| [Enable two-factor authentication](https://help.expensify.com/articles/expensify-classic/settings/Enable-two-factor-authentication) to secure your account and card spend: | ||
| 1. Navigate to **Settings > Account > Account Details** | ||
| 2. Under the Account Details tab, find the Two-Factor Authentication section, and switch on the toggle | ||
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| # Notifications | ||
| Download the Expensify mobile app and enable push notifications to stay updated on: | ||
| - Card spending limits | ||
| - Transactions | ||
| - Potentially fraudulent activity | ||
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| # Request a Replacement Expensify Card | ||
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| ## Lost, Stolen, or Damaged Cards | ||
| 1. Go to **Settings > Account > Credit Card Import** and click **Request a New Card**. | ||
| 2. Confirm your shipping information and complete the prompts. | ||
| 3. Replacement Timeline: | ||
| - **Lost or Stolen**: The current card is deactivated immediately to prevent fraud. | ||
| - **Damaged**: The current card remains active until the replacement arrives. | ||
| 4. A new card will arrive within **2-3 business days**. | ||
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| **Alternative: Contact Support** | ||
| If you can’t access the website or app: | ||
| - Call **1-877-751-5848** (US) or **+44 808 196 0632** (International) to cancel the card. | ||
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| ## Expiring Cards | ||
| - Expensify notifies you via the **Home (Inbox)** tab when your card is nearing expiration. | ||
| - If your address has changed, update it to receive the new card. | ||
| - Otherwise, the card will ship automatically to your address on file. | ||
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| **Important**: The new card will have a unique number and won’t be linked to the old one. | ||
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| # FAQ | ||
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| ## What if I haven’t received my card after multiple weeks? | ||
| - Reach out to support for a tracking number. | ||
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| - If the card is marked as delivered but not received: | ||
| - Confirm your address. | ||
| - Order a replacement card. | ||
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| ## I’m self-employed. Can I set up the Expensify Card as an individual? | ||
| Yes! If you have a business bank account and IRS registration for your company, you can use the Expensify Card as an individual business owner. | ||
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