Troubleshooting

This section shows you all steps to find the cause of your problem.

Check Version

It is very important that you use the current version of NewGAN-Manager. You can check your version in Help>About in the menubar. The current available version is always here

Check RTF-File

At first check your exported RTF-File if it holds content and has the appropriate structure. It should look similar to this:

^M

^M

^M

^M
| UID       | Nat       | 2nd Nat   | Name                                    |           |           |           | ^M
| ----------------------------------------------------------------------------------------------------------------| ^M
| 1915714540| ESP       | BAS       | Javi Alonso                             | 1         | 5         | 1         | ^M
| ----------------------------------------------------------------------------------------------------------------| ^M
| 1915576430| KSA       | ARG       | Abdulaziz Aseeri                        | 1         | 5         | 2         | ^M
| ----------------------------------------------------------------------------------------------------------------| ^M
| 1915671392| GER       | NGA       | Peter Nwakaeme                          | 1         | 5         | 3         | ^M
| ----------------------------------------------------------------------------------------------------------------| ^M
| 1915583155| ITA       |           | Daniele Torino                          | 1         | 5         | 1         | ^M
| ----------------------------------------------------------------------------------------------------------------| ^M
| 1915650083| GER       |           | Horst Hotze                             | 1         | 5         | 0         | ^M
| ----------------------------------------------------------------------------------------------------------------| ^M
| 1915545470| BRA       |           | Evandro Trombeta                        | 1         | 3         | 0         | ^M
| ----------------------------------------------------------------------------------------------------------------| ^M

If thats not the case make sure you select the right view before exporting.

Check config.xml

Your config.xml should not contain any file-endings and be placed in the Facepack folder. Here an example:

<record>
        <!-- resource manager options -->

        <!-- dont preload anything in this folder -->
        <boolean id="preload" value="false"/>

                <!-- turn off auto mapping -->
        <boolean id="amap" value="false"/>

                <!-- logo mappings -->
                <!-- the following XML maps pictures inside this folder into other positions
                        in the resource system, which allows this folder to be dropped into any
                        place in the graphics folder and still have the game pick up the graphics
                        files from the correct places
                -->

        <list id="maps">
            <record from="African/African1" to="graphics/pictures/person/0123456789/portrait"/>

        </list>
</record>

You probably will have more entries than one though.

Where is your Facepack folder?

You Facepack should be in a dedicated subfolder within your FM user folder under Sports Interactive/Football Manager 20XX/graphics/. Don't mix different facepacks into one folder!

Check Playerlist in FM

If you have filtered your players in the search, check if missing faces come from missing players in the search results. Check in your filters if you exclude your own players in the filter-panel under Exclude-><Your-Club> Players.

Reloading correctly!

In your FM settings, make sure you clear your cache on every Skin Reload.

Still broken?

Provide us with your config.xml and your RTF-File and send them to [email protected]. Ideally you also provide the newgan.log from %localappdata%\Programs\NewGAN Manager\

The location of newgan.log depends on your OS
Windows: %localappdata%\Programs\NewGAN-Manager\
Mac: /Applications/NewGAN-Manager.app/Contents/Resources/app_packages/
Linux: wherever you place the NewGAN_Manager-*.AppImage file and execute it.