Common Problems and Solutions

To submit a bug, please read the Submit a Bug or Translation page.
An accurately filled out submission template speeds up the process.

• Certain download queue buttons are disabled or not visible.
• Ensure "Download Queue" is enabled during startup (default).
• Log out and back into the store. If it persists, de- and reactivate the affected consoles on the account.
• If deactivating is impossible, submit a bug report.
• Other generic download queue problems.
• Try refreshing the page and running PSDLE again.

Technical problems (actual bugs)

If you have any of the following issues, follow their steps and submit a bug report.

• PSDLE doesn't start at all!
• Check the bottom left corner?
• PSDLE hangs/stops at any point.
• Submit a bug report containing your startup options and reproducible steps.
• Be prepared to include extra game info to assist in fixing it.
• The reported number of items shown is not equal to the reported number of total items.
• repod.psdle.debug.difference(true) will force those items to be displayed.
• repod.psdle.debug.findBad() will attempt to detect these entries manually and a return a list of numbers (which is important).
• An item has the wrong information. (PS+, platform, date, name, etc.)
• repod.psdle.debug.entitlement() will ask for an item's name and log matches.
• repod.psdle.debug.entitlement("123456-123456789_12-1234567891234567","id") will search for the ID (not product ID) given and log matches. Can be partial.