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SSWConsulting · Jan 29, 2024 · 06a3aa7 · 06a3aa7
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diff --git a/categories/marketing-and-video/rules-to-better-outbound-calls.md b/categories/marketing-and-video/rules-to-better-outbound-calls.md
@@ -7,7 +7,7 @@ index:
 - make-a-good-call-introduction
 - have-an-outbound-script
 - ask-open-ended-questions
-- build-a-yes-ladder-to-your-outbound-script
+- harnessing-the-power-of-no
 - call-enough-people
 - change-cold-calls-into-warm-calls
 - have-the-right-attitude
@@ -21,4 +21,3 @@ index:
 As you look at the phone and get ready to make the first outbound call on the seemingly endless list in front of you, you're filled with doubt, fear, and anxiety. As you break out in a cold sweat you've just realized why they call it a cold call. But the reluctance and fear that you're feeling can be remedied if you do just follow a few simple things before you start your outbound efforts.
 
 You control the image that you project to the world. If you are knowledgeable and prepared, you will be more confident and convey a positive self-image. Remember that prospects can benefit from your expertise and knowledge and that you are calling to offer them something useful. Here are some tips and tricks on how to make your outbound efforts more fun and successful.
-
diff --git a/rules/conditional-access-policies/internationaltravel.png b/rules/conditional-access-policies/internationaltravel.png
diff --git a/rules/conditional-access-policies/rule.md b/rules/conditional-access-policies/rule.md
@@ -71,10 +71,18 @@ Now configure some policies to implement these rules
 
     ![Figure: Choose report only until you are sure that your rules work](conditionalaccess8.png)
 
-### Exclude travelling users
+### International Travel Notice - Exclude travelling users and let them keep their access to work resources while on holidays or overseas
 
-When a user goes overseas and needs access to the company resources, you should temporarily exclude them from the Block Access policy. Traveling users should [inform and request access](https://my.sugarlearning.com/SSW/items/14134/travel-notice-dont-lose-access-to-work-stuff-while-traveling-or-holidays) prior to their departure.
+When a user goes overseas and needs access to the company resources, you should temporarily exclude them from the Block Access policy. 
+
+Traveling users should inform and request access prior to their departure. A good way to do this is via Microsoft Forms:
+
+::: good
+![Good Example: Figure - Inform of your travel using an easy form](internationaltravel.png)
+:::
 
 Otherwise they will get this message:
 
-![Figure: You cannot access this right now](conditionalaccess.jpg)
+::: bad
+![Bad Example: Figure - You get this error message: "You cannot access this right now"](conditionalaccess.jpg)
+:::
diff --git a/rules/disable-leaving-employee-accounts/rule.md b/rules/disable-leaving-employee-accounts/rule.md
@@ -7,8 +7,13 @@ authors:
     url: https://www.ssw.com.au/people/chris-schultz
   - title: Ash Anil
     url: https://ssw.com.au/people/ash/
+  - title: Kaique Biancatti
+    url: https://ssw.com.au/people/kaique-biancatti
+  - title: Warwick Leahy
+    url: https://ssw.com.au/people/warwick-leahy
 related:
   - disable-users-rather-than-deleting-for-better-crm-reporting
+  - email-do-you-use-the-best-backup-solution
 created: 2022-06-01T05:02:57.165Z
 guid: c82ab433-a719-4ad7-b993-e6a0cba834c6
 ---
@@ -34,16 +39,14 @@ You should create a list of instructions that are followed whenever an employee
 
 
 4. Backup data. Make sure you have a backup of the employee's work. This might include:
-
-  * Outlook PST file
-  * OneDrive, Google Drive, etc
-  * Files from their computer
+* Check their mailbox, Teams, OneDrive, etc. are in your [Email backup solution](https://www.ssw.com.au/rules/email-do-you-use-the-best-backup-solution/)
+  * Alternatively, export their Outlook PST file
+* Files from their computer
 
 5. Remove their AD user account from any group membership
 6. Disable their AD account - and any other accounts they have:
-
-  * Move their account to a "disabled users" OU
-  * Don't delete their account, this can cause issues in the future!
+* Move their account to a "disabled users" OU
+* Don't delete their account, this can cause issues in the future!
 
   ![Figure: Disabled User OU](disabled-ou.png)
 

diff --git a/rules/groups-in-microsoft-365/ad-group.png b/rules/groups-in-microsoft-365/ad-group.png
diff --git a/rules/groups-in-microsoft-365/rule.md b/rules/groups-in-microsoft-365/rule.md
@@ -29,7 +29,7 @@ These groups are created and managed within an organization's local network, usi
 
 ***NOTE: AD groups sync to Microsoft 365 (cloud), but Microsoft 365 groups don't sync back to AD, unless you enable [Group Writeback](https://learn.microsoft.com/en-us/entra/identity/hybrid/connect/how-to-connect-group-writeback-enable).***
 
-![Figure: Choosing a group type in On-Premises Active Directory ](on-prem-group.jpg)
+![Figure: Choosing a group type in On-Premises Active Directory ](ad-group.png)
 
 ### Groups in Microsoft 365 (Cloud)
 

diff --git a/...es-ladder-to-your-outbound-script/rule.md → rules/harnessing-the-power-of-no/rule.md b/...es-ladder-to-your-outbound-script/rule.md → rules/harnessing-the-power-of-no/rule.md
@@ -10,10 +10,13 @@ authors:
 related: []
 redirects:
   - do-you-build-a-yes-ladder-to-your-outbound-script
+  - build-a-yes-ladder-to-your-outbound-script
 created: 2018-04-09T23:34:36.000Z
 archivedreason: null
 guid: 03f82a18-c8c4-473a-973f-88723d21acf7
+
 ---
+
 In sales and negotiations, the traditional approach often focuses on steering the conversation towards a series of 'yes' responses. However, a more effective strategy can be to encourage potential customers to say 'no'. This approach, known as 'no-oriented questioning', not only alleviates the pressure on prospects but also opens up a more honest and productive dialogue.
 
 <!--endintro-->