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added a note to wait instead of saying "partially done" (#8030)
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tiagov8 authored Mar 1, 2024
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3 changes: 2 additions & 1 deletion rules/reply-done-and-delete-the-email/rule.md
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Expand Up @@ -41,7 +41,8 @@ Read the "[Definition of Done](/definition-of-done)" for more information about
1. [Seek clarification](/do-you-seek-clarification-via-the-telephone-first)
1. If you still don't agree or the task is still blocked, reply "<mark>Not done - [as per our conversation](/as-per-our-conversation-emails), the reason is XXX</mark>"
* If there are multiple tasks (some "Done" and some "Not Done"), reply to each item **individually** "<mark>Done</mark>" or "<mark>Not Done</mark>"
* If the task can't be 100% completed at the time, you may reply "<mark>Partially done - the reason is XXX</mark>"
* If the task can't be 100% completed at the time, you may reply "<mark>Partially done - the reason is {{ REASON }}</mark>"
**Note:** If you expect the 'done' to be ready soon, you should wait to send the email instead of using 'partially done'.
* If you have already sent a "Done", then the client asks you to undo the change, reply <mark>"Undone"</mark>

::: email-template
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