Skip to content

Commit

Permalink
Update rule.md
Browse files Browse the repository at this point in the history
  • Loading branch information
tiagov8 authored Apr 26, 2024
1 parent 5658f4b commit cb549f4
Showing 1 changed file with 3 additions and 3 deletions.
6 changes: 3 additions & 3 deletions rules/weekly-client-love/rule.md
Original file line number Diff line number Diff line change
Expand Up @@ -65,11 +65,11 @@ Some of these are also relevant to previous clients. Great consultants try to ma
**Extra Reading:** For some, the above comes naturally. For everyone else, read the book [How to Win Friends and Influence People](https://www.amazon.au/How-Win-Friends-Influence-People/dp/0671027034) written by Dale Carnegie. It is an easy read, the principles are easy to implement and will enhance all the relationships in your life.
:::

Account managers need to [make sure their developers are giving "Client Love" to customers](https://www.ssw.com.au/rules/encourage-client-love) and help them get better at it.
Account managers need to [make sure their developers are giving "Client Love" to customers](/encourage-client-love) and help them get better at it.

## Documenting the conversation

Like any valuable conversation, its important you send an [as per our conversation](https://www.ssw.com.au/rules/as-per-our-conversation-emails) email. If you are calling the client its beneficial to [draft this first](https://www.ssw.com.au/rules/do-you-prepare-then-confirm-conversations-decisions) (maybe get it checked by someone else) and use it as a guide for the conversation.
Like any valuable conversation, its important you send an [as per our conversation](/as-per-our-conversation-emails) email. If you are calling the client its beneficial to [draft this first](/do-you-prepare-then-confirm-conversations-decisions) (maybe get it checked by someone else) and use it as a guide for the conversation.

::: email-template
| | |
Expand All @@ -96,5 +96,5 @@ Figure: Good example – Conversation is documented and the client is triggered
:::

::: greybox
**Tip:** [Track the email](https://www.ssw.com.au/rules/track-sales-emails) so it appears in reports 📈
**Tip:** [Track the email](/track-sales-emails) so it appears in reports 📈
:::

0 comments on commit cb549f4

Please sign in to comment.