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Update product feedback rule #7380

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merged 5 commits into from
Nov 30, 2023
Merged

Update product feedback rule #7380

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e7d6111
Updated dto view model rule
matt-goldman Sep 25, 2023
de31e51
Changed the examples to show the bad first
matt-goldman Sep 25, 2023
c251313
Merge branch 'SSWConsulting:main' into main
matt-goldman Oct 23, 2023
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Merge branch 'SSWConsulting:main' into main
matt-goldman Nov 30, 2023
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Update rule.md
matt-goldman Nov 30, 2023
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24 changes: 15 additions & 9 deletions rules/manage-product-feedback/rule.md
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Expand Up @@ -15,23 +15,29 @@ redirects:
---

How do you want customers to send you feedback? Phone calls? Emails? A website?
There are a number of web applications that do a great job on this:
There are a plenty of web applications to choose from, but one that is a clear winner.

<!--endintro-->

In the past we had a couple of main options:

* [UserVoice](https://www.uservoice.com/)
* [UserEcho](https://userecho.com/)

![Figure: The UserVoice website allows user to enter suggestions (used here by SSW Code Auditor)](codeauditoruservoice.jpg)
::: bad
![Figure: The UserVoice website allows user to enter suggestions (used here by SSW Code Auditor)](codeauditoruservoice.jpg)
:::

![Figure: UserVoice has an Administrator console to track feedback](admin.jpg)
[UserVoice](https://www.uservoice.com/) is the most popular platform to collect, manage, and prioritize user feedback. It has a voting and tickets system out of the box.
::: bad
![Figure: UserVoice has an Administrator console to track feedback](admin.jpg)\
:::

Many software houses use this for their products Eg. SSW CodeAuditor, SSW LinkAuditor, etc
[UserVoice](https://www.uservoice.com/) was as popular platform to collect, manage, and prioritize user feedback. It has a voting and tickets system out of the box.

Here are the google results as at 2014:
Many software houses used this for their products Eg. SSW CodeAuditor, SSW LinkAuditor, etc

![Figure: Google result of UserVoice](uservoice.jp.jpg)
![Figure: Google Trends shows that UserVoice and UserEcho are declining in populatrity, while GitHub Discussions is slowly but surely climbing.](google-trends-ghdiscussions-uservoice-userecho.png)

![Figure: Google result of UserEcho](googleresultuserecho.jpg)
::: good
The best options for managing product feedback is GitHub Discussions. See our rule: [https://www.ssw.com.au/rules/use-github-discussions/](https://www.ssw.com.au/rules/use-github-discussions/)
:::
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