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XS✔ ◾ Making link clickable /manage-product-feedback #7424

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Dec 4, 2023
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XS✔ ◾ Making link clickable /manage-product-feedback #7424

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Making link clickable /manage-product-feedback
tiagov8 Dec 4, 2023
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23 changes: 13 additions & 10 deletions rules/manage-product-feedback/rule.md
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Expand Up @@ -11,35 +11,38 @@ redirects:
created: 2014-10-23T05:06:38.000Z
archivedreason: null
guid: ac3af5dd-81c8-45bc-8e84-74af4fd2ba70

---
Effectively managing product feedback is key to improving your product. While platforms like UserVoice and UserEcho have been popular, GitHub emerges as a superior choice for modern software development.

<!--endintro-->

### UserVoice and UserEcho

* **[UserVoice](https://www.uservoice.com/)**: Known for its voting and ticket system, it allows users to enter suggestions and administrators to track feedback.
* **[UserEcho](https://userecho.com/)**: Similar to UserVoice, providing a platform for user feedback and suggestions.
* **[UserVoice](https://www.uservoice.com/)** - Known for its voting and ticket system, it allows users to enter suggestions and administrators to track feedback
* **[UserEcho](https://userecho.com/)** - Similar to UserVoice, providing a platform for user feedback and suggestions

### Why GitHub is Better

* **Integrated Development Workflow**: GitHub integrates directly with your development workflow, making it easier to turn feedback into actionable items.
* **Transparency and Collaboration**: GitHub's open platform fosters transparency and collaboration, allowing users to see the progress of their feedback.
* **Richer Interactions**: Beyond simple voting, GitHub allows for richer interactions between developers and users through comments, labels, and reactions.
* **Integrated Development Workflow**: GitHub integrates directly with your development workflow, making it easier to turn feedback into actionable items
* **Transparency and Collaboration**: GitHub's open platform fosters transparency and collaboration, allowing users to see the progress of their feedback
* **Richer Interactions**: Beyond simple voting, GitHub allows for richer interactions between developers and users through comments, labels, and reactions

### Using GitHub for Feedback Management

* **[GitHub Discussions](https://www.ssw.com.au/rules/use-github-discussions/)**: For general feedback or discussions around feature or support requests. Facilitates community engagement and broader discussions.
* **[GitHub Issues](https://www.ssw.com.au/rules/github-issue-templates/)**: Ideal for reporting bugs or tracking work. Use labels to manage and prioritise feedback effectively.
* **[Project Boards](https://www.ssw.com.au/rules/scrum-in-github/)**: Use GitHub Project Boards to track the progress of feedback implementation, providing visibility to your team and users.
* **[GitHub Discussions](https://www.ssw.com.au/rules/use-github-discussions/)** - For general feedback or discussions around feature or support requests. Facilitates community engagement and broader discussions.
* **[GitHub Issues](https://www.ssw.com.au/rules/github-issue-templates/)** - Ideal for reporting bugs or tracking work. Use labels to manage and prioritise feedback effectively.
* **[Project Boards](https://www.ssw.com.au/rules/scrum-in-github/)** - Use GitHub Project Boards to track the progress of feedback implementation, providing visibility to your team and users.

::: good
![Figure: Using GitHub Discussions to gather feedback for Next.js - <https://github.com/vercel/next.js/discussions/categories/ideas>](github-discussions.png)
![Figure: Using GitHub Discussions to gather feedback for Next.js](github-discussions.png)
:::

**Link:** [github.com/vercel/next.js/discussions/categories/ideas](https://github.com/vercel/next.js/discussions/categories/ideas)

GitHub’s comprehensive tools provide a more integrated and transparent approach to managing product feedback, making it the recommended choice for software teams.
[UserVoice](https://www.uservoice.com/) was as popular platform to collect, manage, and prioritize user feedback. It has a voting and tickets system out of the box.

### More Information:
### More Information - Google Trends

![Figure: Google Trends shows that "UserVoice" is declining in popularity (see trend line), while "GitHub Discussions" is slowly growing](uservoice-trend.jpg)