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Google Workspace sections.
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devkiran committed Jan 17, 2024
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Frequently asked questions about the issues and limitations of the directory sync providers.

### Okta

#### Why don't I see a DELETE event for a user that was removed in Okta?

Instead of executing a DELETE operation, Okta sends a request to the SCIM application to set the `active` attribute to `false`. Consequently, you will observe a `user.updated` event with the `active` attribute changed to `false` for users removed from the Okta application.
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Okta does not dispatch a specific deprovisioning event for users that are suspended. This omission of a deactivation event is a known issue with Okta.

### OneLogin

#### Why don't I see any event when a group is removed in OneLogin?

It is a known issue with OneLogin SCIM. OneLogin does not dispatch a specific deprovisioning event for groups that are deleted, so you won't see any event such as `group.deleted` or `group.user_removed` when a group is removed. It is recommended to remove the users from the group before deleting the group itself from the SCIM application.

### Google Workspace

#### Does Google Workspace sync in real time?

No, Google Workspace sync is not real-time. Jackson syncs the Google Workspace directory on a schedule (e.g. every 2 hours). In a self-hosted deployment, you can configure a cron job to sync the directory on a schedule of your choice.
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