Merge pull request #638 from crowdsecurity/console_enterprise_support

Add console enterprise support doc

crowdsec-docs/sidebarsUnversioned.js

@@ -183,6 +183,15 @@ module.exports = {
             },
             items: ["console/decisions/decisions_management"],
         },
+        {
+            type: "category",
+            label: "Enterprise support",
+            link:{
+                type: "doc",
+                id: "console/enterprise_support",
+            },
+            items: []
+        },
         {
             type: "link",
             label: "Service API",

crowdsec-docs/unversioned/console/enterprise_support.mdx

@@ -0,0 +1,40 @@
+---
+id: enterprise_support
+title: Enterprise Support
+---
+
+# Enterprise Support
+
+> 🌟 Premium feature
+
+The CrowdSec Console now offers **Enterprise Support** for users on qualifying plans. This feature allows enterprise users to connect directly with our support team via a built-in chat within the CrowdSec Console.
+
+There are two service level agreements (SLA) for chat support:
+
+-   **Standard Support**: Included in the standard enterprise package.
+-   **Premium Support**: Available as an upgrade for faster response times and prioritized support. [Learn more about Premium Support and pricing](https://www.crowdsec.net/pricing).
+
+## Accessing Chat Support
+
+To access chat support, follow these steps:
+
+1. Log in to the CrowdSec Console.
+2. Make sure you selected your enterprise grade organization in the organization switcher on the top left corner of the interface.
+3. Locate the chat icon at the **bottom-right corner** of the interface.
+
+    ![Chat Icon](/img/console/enterprise_support/chat_icon.png)
+
+4. Click the chat icon to open the support chat window.
+
+    ![Chat ](/img/console/enterprise_support/chat.png)
+
+## Using Chat Support
+
+Once the chat window is open, you can:
+
+-   **Send a message**: Type your message and hit Enter to contact the support team.
+-   **Track responses**: You'll receive real-time responses from CrowdSec support based on your SLA level.
+-   **Attach files**: If necessary, you can attach files to help troubleshoot issues faster.
+-   **Keep history**: The chat history is saved for future reference.
+
+> **Note**: Response times vary based on the SLA level. For more details, check the [pricing page](https://www.crowdsec.net/pricing).