OSbackup local & offsite backup for osTicket installs hosted on VPS & dedicated servers.

OSbackup is a backup solution for osTicket. This folder contains two scripts

• osTicket_local_backup.sh: this script will create a local backup of the Ostickets install directory and MySQL database. This script is intended to run via a daily cronjob.

• osTicket_remote_backup_pull.sh: is intended to run via a daily cronjob on a remote backup server (not running osTicket) It simply uses rsync & ssh to remotley copy the backups created by osTicket_local_backup.sh from the osTicket server. This script & below documentation assumes that access to the osTicket server can be esstalished from the remote server using ssh keys.

Warning

osTicket_local_backup.sh exposes both the MySQL database name & password in plain text. YOU MUST keep this script saved outside of the osTicket web directory for security reasons. Example /root/script.

Required pacakges (both servers)

• rsync
• openssh
• bzip2

Installation

osTicket Server setup create a directory for osTicket_local_backup.sh

# mkdir /root/script
# cd /root/script

create a directory to store the backups

# mkdir /root/backups

copy osTicket_local_backup.sh to the newly created script folder. Edit osTicket_local_backup.sh to match your environment:

# nano osTicket_local_backup.sh

• change enterMYSQLrootPW to the MySQL database password
• change osticketDBname to the name of your osTicket database.
• change /var/www/osTicket to the path of your osTicket install folder
• Save and exit

Make the script excutable

# chown +x osTicket_local_backup.sh

Set a cronjab to run osTicket_local_backup.sh

crontab -e

In this example we will run the script everyday at midight.

00 00 * * * sh /root/script/osTicket_local_backup.sh  #backup osTicket

Save and exit crontab

remote server setup create a directory for osTicket_remote_backup_pull.sh

# mkdir/root/script
cd /root/script

create a directory to store the backups

# mkdir /root/backups
# cd /root/backups
# mkdir osTicket

copy osTicket_remote_backup_pull.sh to the newly created script folder. Edit osTicket_remote_backup_pull.sh to match your environment:

# nano  osTicket_remote_backup_pull.sh

• change osTicket.example.com to the IP address or domain of your osTicket server.

Make the script excutable

# chown +x  osTicket_remote_backup_pull.sh

Set a cronjab to run osTicket_remote_backup_pull.sh

crontab -e

In this example we will run the script everyday at 2am

* 2 * * * sh /root/script/osTicket_remote_backup_pull.sh  #sync osTicket backups

Save and exit crontab

Credits

Timothy DeBarbora

License

GNU GENERAL PUBLIC LICENSE