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Sarah Dwyer
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Sep 5, 2018
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@@ -52,10 +52,10 @@ const calendarId = '[email protected]'; | |
1. Go to the **Knowledge** tab in the left menu > **Create Knowledge Base**. | ||
+ Name the knowledge base `Bike Shop` then **Save** | ||
1. Next, click **Create the first one**. | ||
+ Use `Bike Shop FAQ` for document name, | ||
+ `text/csv` for the "Mime Type", | ||
+ `FAQ` for the "Knowledge type", | ||
+ Under "Data source" > select `Upload file from computer` to upload `bike-shop-faq.csv`> **Create**. | ||
+ Use `Bike Shop FAQ` for document name, | ||
+ `text/csv` for the "Mime Type", | ||
+ `FAQ` for the "Knowledge type", | ||
+ Under "Data source" > select `Upload file from computer` to upload `bike-shop-faq.csv`> **Create**. | ||
1. In the response section > click **Add Response**. In text response you should see `$Knowledge.Answer[1]` > **Save**. | ||
1. Try it out! In the simulator on the right enter `do you sell ebikes?`. You should see the exact response from the CSV you just uploaded: "We sell Electric bikes. We also can outfit your existing bike with a retrofit Bionx electric wheel kit. We do not do gas powered conversions." | ||
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