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Added email tracking procedure
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Sumanth Kanakala committed Apr 6, 2024
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8 changes: 8 additions & 0 deletions docs/messaging/email-settings.md
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Expand Up @@ -60,6 +60,14 @@ For customers managing their own subdomain, you may be asked to manually change
- These rules are configured to direct the emails to separate S3 buckets, organized by tenant.
- Subsequently, these emails are processed and structured as message entities along with attachments, which are then organized under their respective parent threads.

### Email Tracking
- We leverage the engagement and deliverability metrics offered by AWS` SES to enhance the email visibility.
- To track open events, SES incorporates a transparent GIF image, measuring 1 pixel by 1 pixel, into each email dispatched. This invisible image allows to capture the opening event without altering the appearance of the email.
- To monitor click-through rates, SES modifies the hyperlinks within your emails to redirect through an SES-operated server. This process ensures seamless redirection to the intended URLs while capturing valuable click data.
- The SES` hyperlinks looks like https://xxxxxxxx.r.eu-west-1.awstrack.me/xx/ACTUAL_LINK
- Our policy ensures that no additional data is retained beyond the click and open event information, along with the precise timestamps of when these events occur.
![open & click events](../../static/img/open-click.png)

## Email Addresses

[[API Docs](/api/email-settings#tag/Settings)]
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