slack_batcall

Dev repo for Alchemy customer service Slack bot.

Current Behavior

On app mentions

1. Triggers two messages.
   1. Sends a message to the hardcoded help channel with the following features.
      • Display name of the requesting user.
      • Mentioning the help channel with @channel.
      • The channel where the request was made.

   `:mega: Hey <!channel>, ${username} just asked for help in <#${event.channel}>. This is what they said: \n \n ${event.text}`

   2. Sends a direct message to the requesting user. Notifying them that their request was received by the help channel.

   `Hi ${username}. I've let our help team know you tagged me, someone will be in touch shortly!`