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Added the USB A and MicroSD card speed debacle
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Added the USB A Troubleshooting procress, and MicroSD card speed debacle
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@lertsoft
lertsoft authored Mar 21, 2023
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<li><a href="#test-your-device">Test your device</a></li>
</ul>
</li>
<li><a href="#troubleshooting">Troubleshooting</a></li>
<li><a href="#youtube-videos">Youtube Videos</a></li>
<li><a href="#accesories--parts">Accesories & Parts</a></li>
<li><a href="#specs">Specs</a></li>
Expand All @@ -51,8 +52,16 @@ This is an set of instruction or checklist of sorts for me to follow once I get
* USB C 4 - Top. Should charge and transmit up to 40 Gbps.
* USB A 3.2 - Top. Should transmit up to 10 Gbps.
* USB C 3.2 - Bottom. Should charge and transmit up to 10 Gbps.
5. Test the micro sd card slot. Look for disconnecting and reconnecting issues, be patience as this might take a day or two of using the slot to notice any unexpected behavior.
4. Test analog deadzones and update firmware if needed
* [Crystal Disk Mark can be used to test storage speeds on all the ports including MicroSD slot](https://crystalmark.info/en/software/crystaldiskmark/)
5. Test the micro sd card slot. Look for disconnecting and reconnecting issues, have patience as this might take a day or two of using the slot to notice any unexpected behavior. </br> If testing Micro SD card slot speed make sure you use UHS-I cards and not UHS-II. The GPD Win4 does not utilize the second row pins of UHS-II. <details>
<summary>UHS-I Pin Layout</summary>
<img src="https://cdn.discordapp.com/attachments/950574522011119707/1086109017358745660/StorageReview-SanDisk-Extreme-microSD-1TB-Bottom.jpg"> </details>

<details>
<summary>UHS-II Pin Layout</summary>
<img src="https://cdn.discordapp.com/attachments/950574522011119707/1086109017052545105/lexar-1800x-uhs-ii-micro-sd-card-32gb-back.jpg" > </details>

4. Test analog deadzones and update firmware if needed. [GAMEPAD TESTER](https://gamepad-tester.com).
6. [Look for dead pixels](https://www.jscreenfix.com/fix.html)
7. Test the Touch screen for deadzones. (dragging your finger across the entire screen could help finding any)
8. Test the small touchpad ( if it doesn't work or is not working properly update firmware)
Expand All @@ -63,11 +72,14 @@ This is an set of instruction or checklist of sorts for me to follow once I get
10. [Test your analog stick circularity](https://gamepad-tester.com).
11. Make sure your keycaps, top and bottom shell does not have any cracks.
12. Do a full malware scan, or reinstall OS.
13. [Stress Test Your CPU ](https://www.mersenne.org/download/)
13. [STRESS TEST YOUR CPU](https://www.mersenne.org/download/)
</br>



**🚨🚨🚨🚨INTERNATIONAL SHIPMENT STARTED ON MONDAY 20/03/2023🚨🚨🚨🚨**

**🚨🚨🚨🚨ALL THIS ISSUES REPORTS ARE FROM GPD DOMESTIC CUSTOMERS IE. CHINA🚨🚨🚨🚨** </BR>
**🚨🚨🚨🚨INTERNATIONAL SHIPMENT HAS NOT STARTED YET🚨🚨🚨🚨**

### Known Issues

Expand All @@ -82,20 +94,22 @@ This is an set of instruction or checklist of sorts for me to follow once I get
> These are the major issues that GPD is aware of and working on as of 03/01/2023: **The screen gap isn't symmetrical, the left side gap is bigger**, **right trigger spring is stuck and/or make noises**, and **Pixel point on screen**. </br>
[Kendyz - GPD REP Statement](https://www.reddit.com/r/gpdwin/comments/11ex280/the_topic_collection/?utm_source=share&utm_medium=ios_app&utm_name=iossmf)

> All these issues have been ironed out according to GPD for international orders. </br> **CHECK THEIR [SUBREDDIT](https://www.reddit.com/r/gpdwin/comments/11wc9ss/the_igg_shipping_is_starting/) AND [IGG](https://www.indiegogo.com/projects/gpd-win-4-smallest-6800u-handheld-console#/updates/all)**
``` 🚨🚨 If there is a solution to any of these issues they will be under that issue! 🚨🚨 ``` </br>
``` 🚨🚨 If GPD knows of solved those issues I will mentioned that next to the issue or it will be crossed out! 🚨🚨 ```

#### Screen related issues
* **~~Uneven screen~~** </br> So far it seen that GPD has improved the tolerance of the screen uneven-ness. So this will be less of an issue on newer batches </br> ![](https://cdn.discordapp.com/attachments/950574522011119707/1078522664861323304/image.png) </br> </br> ![](https://cdn.discordapp.com/attachments/950574522011119707/1076400368541511700/91CA6DD6-B862-4C0F-8695-165E98A45B36.jpg)
* **Screen is showing artifacts or random pixels.** </br> The screen is showing some pixels? or some artifacts when you use the touchscreen. </br> [Reddit post](https://www.reddit.com/r/gpdwin/comments/11cpjdy/screen_corruption_hw_or_just_swdriversettings/) </br> [YYang - GPD REP Statement](https://discord.com/channels/243411108940087297/950574522011119707/1079599746810916924) </br> GPD Already knows of the issue is working on fixing it.
* **~~Screen is showing artifacts or random pixels.~~** </br> The screen is showing some pixels? or some artifacts when you use the touchscreen. </br> [Reddit post](https://www.reddit.com/r/gpdwin/comments/11cpjdy/screen_corruption_hw_or_just_swdriversettings/) </br> [YYang - GPD REP Statement](https://discord.com/channels/243411108940087297/950574522011119707/1079599746810916924) </br> GPD Already knows of the issue is working on fixing it.
* **~~The touch input is not the same as the register input.~~** </br> The screen is not inputting the right spot of where it was touch. You press in a area the but the input is register in a different area of the screen. </br> [reddit poost](https://www.reddit.com/r/gpdwin/comments/11bvgqc/saw_this_video_is_the_touchscreen_issue_a_hw_fw/) </br> [YYang - GPD REP statement](https://discord.com/channels/243411108940087297/950574522011119707/1079598944134365214) </br> GPD knows of this issue but don't know yet if it is hardware or software. And the reports are from a small amount of people. </br> THIS ISSUES SEEMS TO BE FIXED WITH THE NEWER DRIVERS. </br> [Discord message](https://discord.com/channels/243411108940087297/950574522011119707/1080676813510021271).

#### Cosmetic related issues
* **~~Left / right trigger have a bubble inside.~~** </br> FIXED ON NEWER BATCHES! </br> ![](https://cdn.discordapp.com/attachments/950574522011119707/1076776794650325002/image_editor_1676793804600.jpg)

#### Other hardware issues
* **~~SD Card slot might be too deep??~~** </br> Ejecting a SD card can be tricky because the card is too deep inside the pc to easily retrieved with finger. The user had to use a little stick to get it to eject. </br> IT SEEMS THIS WAS FIXED IN NEWER BATCHES. </br> [Discord Post](https://discord.com/channels/243411108940087297/950574522011119707/1080425585391714405)
* **When sliding the screen the keyboard register a key press**. </br> GPD seem to be aware of the issue. As kendys a GPD Rep commented on the post. </br> [Reddit post](https://www.reddit.com/r/gpdwin/comments/11dr5hd/a_few_reports_of_the_o_key_getting_pressed_when/)
* **~~When sliding the screen the keyboard register a key press~~**. </br> GPD seem to be aware of the issue. As kendys a GPD Rep commented on the post. </br> [Reddit post](https://www.reddit.com/r/gpdwin/comments/11dr5hd/a_few_reports_of_the_o_key_getting_pressed_when/)
* **~~Analog stick rotates a little, Screen could make a tap sound, and mouse input not working as intented~~**. </br> GPD has updated the drivers for win 4 so that the mouse works as intended [message link](https://discord.com/channels/243411108940087297/950574522011119707/1080667865075687497), the stick rotation is to be expected according to GPD as the stick is removable, and GPD has improved QC so that the screen tap sound does not happen again. </br> [Reddit Post](https://www.reddit.com/r/gpdwin/comments/11d8gej/my_win4s_problem_round_2/)
* **~~Compilation of most of the early issues in one video~~**. </br> MOST OF THESE ISSUES HAS BEEN FIXED IN NEWER BATCHES. </br> [Reddit Post](https://www.reddit.com/r/gpdwin/comments/116y8ww/domestic_beta_testers_working_hard_doing_qc_i/)

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2. TBD - Once I receive my unit I will populate this

</details>

<p align="right">(<a href="#readme-top">back to top</a>)</p>

### Useful Information

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2. [GPD Driver pack](https://github.com/lertsoft/GPD_WIN4/releases/tag/v5)
3. [GPD Windows 11 22H2](https://gpd.hk/gpdwin4firmwaredriver)
4. Motion Assistant <br>
a. [Original Source](https://discord.com/channels/243411108940087297/826965330965430272/1037625013441933382) </br>
b. [download link](https://github.com/lertsoft/GPD_WIN4/releases/tag/v1.1.4) </br>
a. [Original Source](https://gpd.hk/gpdwin4firmwaredriver) </br>
b. [download link](https://github.com/lertsoft/GPD_WIN4/releases/tag/v1.1.60) </br>
c. [Motion Asisstant Manual](Manuals/Motion_Assitant_manual.pdf) </br>
d. [Motion Assistant setup and benefits](https://www.youtube.com/watch?v=M3NNxC-BYQs)
5. WIN Control <br>
a. [Original Source](https://gpd.hk/gpdwin4firmwaredriver) </br>
b. [download link](https://github.com/lertsoft/GPD_WIN4/releases/tag/v1.08) </br>
b. [download link](https://github.com/lertsoft/GPD_WIN4/releases/tag/v1.10) </br>
c. [WIN Controls Manual](Manuals/GPD_Win_Controls_Manual.pdf) </br>
6. [Windows Debloating tool](https://christitus.com/windows-tool/) </br>

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<p align="right">(<a href="#readme-top">back to top</a>)</p>

<!-- YOUTUBE TUTORIAL AND VIDEOS -->
<!-- TROUBLESHOOTING -->
## Troubleshooting

- **USB A speeds are not as advertised** </br>
> If after testing your USB A port your speeds are not up to the standard of USB 3.2 and your device has speeds close to USB 2 than 3 then this could be a solution / workaround. Thanks to **DesignGears** on Discord [Message Link](https://discord.com/channels/243411108940087297/950574522011119707/1086042020528787566) :)
1. Connect a USB A to USB Hub. Test.
2. If it didn't work check windows device manager, and USBDeview and see if the devices are there with the specified spec ie. USB 3.2
3. If it didn't work check for latest drivers ie. GPD, AMD Adrenalin, Windows, ETC.
4. If it didn't work test on linux.
5. if it didn't work reset BIOS, using the little pin hole on the side.
6. If it didn't work check that your device internals is correctly connected.
7. If none of this steps worked check-in with GPD support, because that might be faulty a parts.

**DesignGears** tests screenshoots of before and after the fix / workaround.
<details>
<summary>Before Inserting the USB Hub speeds</summary>
<img src="https://cdn.discordapp.com/attachments/950574522011119707/1085966466676953088/image.png"> </details>

<details>
<summary>After inserting the USB Hub speeds</summary>
<img src="https://cdn.discordapp.com/attachments/950574522011119707/1086041784339157002/IMG_1072.jpg" > </details>




<p align="right">(<a href="#readme-top">back to top</a>)</p>

<!-- TUTORIALS, REVIEWS AND VIDEOS -->

## Tutorials
- How to use Crystal Disk Mark to test storage and ports speeds. [LINK](https://www.grdian.com/resources/how-to-use-crystaldiskmark-to-test-your-storage-device)

- In-Depth review from Notebookcheck. [LINK](https://www.notebookcheck.net/GPD-Win-4-handheld-PC-review-1080p-Ryzen-7-gaming-in-the-palm-of-your-hand.700543.0.html). </br> Please note; The microSD card that they used for their test is UHS-II which **DesignGears** on discord tested and found out they will never reach the UHS-II speed because the slot is designed for UHS-I cards, see difference in the pin layouts <a href="#getting-started">HERE</a>.

<p align="right">(<a href="#readme-top">back to top</a>)</p>

## Youtube Videos

The Phawx </br>
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<!-- ACKNOWLEDGMENTS -->
## Acknowledgments

* [Choose an Open Source License](https://choosealicense.com)
* [btprice2001]()
* [Sabrina](https://github.com/SabrinaRDC/WM2-Help)
* [The Phawx](https://www.youtube.com/@ThePhawx)
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