Skip to content

Commit

Permalink
Merge pull request #54 from lukso-network/add-authentication-issue
Browse files Browse the repository at this point in the history
Add authentication issue
  • Loading branch information
Hugoo authored Jan 30, 2024

Verified

This commit was signed with the committer’s verified signature. The key has expired.
sbeitzel Stephen Beitzel
2 parents f2467d8 + 3bbd9e9 commit 1b1fe66
Showing 2 changed files with 22 additions and 0 deletions.
22 changes: 22 additions & 0 deletions docs/extension/common-errors.md
Original file line number Diff line number Diff line change
@@ -131,3 +131,25 @@ This error might occur when you want to recover your Universal Profile using the
</div>

To **solve this issue**, please verify that you are logging in with the **same Email or Google Account to which the authenticator code was set up**. This email or Google Account might differ from the one used for authentication upon the profile creation.

## Recovery Session Expired

This error might occur when you are trying to recover your profile from 2FA and are logging into a mismatched email or Google Account or if too much time has passed since the start of the recovery process. The Transaction Relay Service will abort the connection if an authentication code has never been set up for this specific account.

<div style={{textAlign: 'center'}}>

<img
src="/img/extension/re-authenticate.png"
alt="Authentication Expired"
width="300"
/>

</div>

To **solve this issue**, please verify that you are logging in with the **same Email or Google Account to which the authenticator code was set up**. If you are uncertain, please check if you still have the confirmation email. After confirmation, continue by connecting to [my.universalprofile.cloud](https://my.universalprofile.cloud/) and start the recovery again.

:::info

No profile or controller key will be generated and added to the Universal Profile extension if the recovery session expires. There will be **no pending process**. You can login and restart the recovery immediately.

:::
Binary file added static/img/extension/re-authenticate.png
Loading
Sorry, something went wrong. Reload?
Sorry, we cannot display this file.
Sorry, this file is invalid so it cannot be displayed.

0 comments on commit 1b1fe66

Please sign in to comment.