Version 2.2.0

Version 2.2.0 has been released. Changes in this release:

• BUGFIX #181 Fixed issue where some users couldn't update their preferences and auto-refresh values
• BUGFIX #182 Fixed issue where the "can manage help desk" settings would not appear when auto-assign was turned off.
• BUGFIX #182 Fixed issue where the "can manage help desk" settings permission was not enforced
• BUGFIX #183 Updated SQL to disable all notifications when deactivating a user
• BUGFIX #185 Fixed issue where timestamps displayed on notes were not consistent with server settings
• BUGFIX #186 Fixed issue where the footer would be mis-aligned on show_tickets.php
• BUGFIX #191 Fixed issue where certain statuses were appearing in "closed actions", despite the statuses not closing the ticket.
• BUGFIX #200 Fixed issue where the download button in the inline image preview did not actually download the attachment
• #146 Ticket and note attachments can now be embedded directly into emails as attachments
• #153 Added a "recent tickets" section to the information sidebar when viewing a ticket, which shows the five most recent tickets from the customer (via e-mail address)
• #157 Some statuses can be designed as "not closable", restricting staff and/or customers from closing tickets set to a certain status.
• #169 Added an email template editor in the "Tools" menu. This is disabled by default for non-admins.
• #194 Expanded the width of the ticket table (admin_main.php and show_tickets.php) to fit the full width of the screen