Merge pull request #14336 from newrelic/Standard-edition-shift

Sept 5: Standard edition shift

src/content/docs/accounts/accounts-billing/account-setup/downgradecancel-account.mdx

@@ -1,12 +1,12 @@
 ---
-title: Downgrade or cancel account/organization
+title: Downgrade or cancel New Relic 
 tags:
   - Accounts
   - Accounts and billing
   - Account setup
 translate:
   - jp
-metaDescription: How to downgrade or cancel your New Relic account.
+metaDescription: How to downgrade or cancel your New Relic organization.
 redirects:
   - /docs/accounts-partnerships/accounts/account-maintenance/deleting-your-new-relic-account
   - /docs/accounts-partnerships/accounts/account-maintenance/delete-your-new-relic-account
@@ -15,7 +15,7 @@ redirects:
   - /docs/accounts/accounts/account-maintenance/cancel-or-delete-your-new-relic-account
 ---
 
-Depending on your pricing edition and other factors, we offer various options for reducing data ingest, deleting or uninstalling an agent or integration, or downgrading or cancelling your [organization](/docs/accounts/accounts-billing/new-relic-one-pricing-users/new-relic-account-structure) (your account or group of accounts).
+Depending on your pricing edition and other factors, we offer various options for reducing data ingest, deleting or uninstalling an agent or integration, or downgrading or cancelling your [New Relic organization](/docs/accounts/accounts-billing/new-relic-one-pricing-users/new-relic-account-structure).
 
 ## Reduce or stop data ingest [#remove-tools]
 
@@ -57,7 +57,7 @@ If you have a Pro or Enterprise edition with [a long-term contract](/docs/accoun
 
 ## Delete organization or accounts [#cancel]
 
-If you're seeking to delete one or more accounts in an organization, but keep your organization and one or more other accounts in it, contact [support](/docs/using-new-relic/welcome-new-relic/get-started/find-help-use-support-portal).
+If you're seeking to delete one or more accounts in an organization, but keep your organization, contact [support](/docs/using-new-relic/welcome-new-relic/get-started/find-help-use-support-portal).
 
 If you're seeking to delete your New Relic organization entirely, including any and all accounts within it, your organization must meet the following requirements:
 

src/content/docs/accounts/accounts-billing/account-structure/add-accounts.mdx

@@ -11,7 +11,7 @@ Adding an account to your New Relic organization is one way to organize and sepa
 
 Requirements for adding an account to your New Relic organization: 
 
-* Pro or Enterprise edition (Standard allows only one account per organization).
+* Pro or Enterprise [edition](/docs/accounts/accounts-billing/new-relic-one-pricing-billing/new-relic-one-pricing-billing#editions)
 * User must be a core user or full platform user with [**Organization settings**](/docs/accounts/accounts-billing/new-relic-one-user-management/user-management-concepts/#admin-settings).
 * Organizations with [partnership accounts](/docs/new-relic-partnerships/partner-integration-guide/partner-account-maintenance/partnership-accounts-users-subscriptions) must use the [Partnership API](/docs/new-relic-partnerships/partner-integration-guide/partner-account-maintenance/partner-api). 
 

src/content/docs/accounts/accounts-billing/account-structure/factors-affecting-access-features-data.mdx

@@ -41,8 +41,7 @@ Your assigned roles can affect what you can access. How your user roles and perm
 
 ### Pricing edition [#pricing]
 
-We have three pricing editions: Standard, Pro, and Enterprise. Your edition can affect your access to some features. For more on this, see [Editions](/docs/accounts/accounts-billing/new-relic-one-pricing-billing/new-relic-one-pricing-billing/#editions).
-
+We have four pricing editions: Free, Standard, Pro, and Enterprise. Your edition affects your access to some features. For more on this, see [Editions](/docs/accounts/accounts-billing/new-relic-one-pricing-billing/new-relic-one-pricing-billing/#editions).
 
 ### Exceeding session and IP address limits [#session-limits]
 

src/content/docs/accounts/accounts-billing/account-structure/new-relic-account-structure.mdx

@@ -15,7 +15,7 @@ Understanding the structure of New Relic organizations and accounts will help yo
 
 At New Relic, an **organization** represents a New Relic customer. Your New Relic organization contains everything relevant to you and your team members: your organization's accounts, users, and data.
 
-When you sign up for New Relic, this creates an organization containing a single account. A Standard edition organization can only have a single account. Pro and Enterprise edition organizations can add more accounts. 
+When you sign up for New Relic, this creates an organization containing a single account. Our [Free and Standard editions](/docs/accounts/accounts-billing/new-relic-one-pricing-billing/new-relic-one-pricing-billing#editions) can have only a single account. Pro and Enterprise edition organizations can add accounts. 
 
 An account can have many sources of data reporting to it. For example, a single account could have data reporting from our infrastructure agent, an <InlinePopover type="apm" /> agent, and other integrations. All data reported to New Relic requires an [account ID](/docs/accounts/accounts-billing/account-structure/account-id), which tells New Relic which account that data belongs in. That ID is also used for some account-specific tasks, like making API calls. 
 

src/content/docs/accounts/accounts-billing/new-relic-one-pricing-billing/data-ingest-billing.mdx

@@ -355,9 +355,9 @@ To understand your usage, see the [usage UI](/docs/accounts/accounts-billing/new
 * In the context of our pricing model, a GB is defined as 1 billion bytes.
 * Monthly data ingested is rounded down to the nearest integer. For example, if your organization uses 100.9 GBs during a month, that's counted as 100 GBs.
 
-## Free tier [#free-tier-limits]
+## Free edition [#free-tier-limits]
 
-For details about ingest for free tier organizations, see [Free tier](/docs/accounts/accounts-billing/new-relic-one-pricing-billing/new-relic-one-pricing-billing/#free). 
+For details about data ingest for our Free edition, see [Free edition](/docs/accounts/accounts-billing/new-relic-one-pricing-billing/new-relic-one-pricing-billing/#free). 
 
 ## Learn more [#related-docs]
 

src/content/docs/accounts/accounts-billing/new-relic-one-pricing-billing/eligibility-guidelines-new-relic-nonprofit-program.mdx

@@ -186,7 +186,7 @@ To learn more or to sign up as a new or existing New Relic customer, go to [newr
 </table>
 
 * Participating nonprofits can choose between the Standard or Pro edition. 
-* Standard is available via online validation and fulfillment and is a great place to start for most nonprofits.
+* Our [Free and Standard editions](/docs/accounts/accounts-billing/new-relic-one-pricing-billing/new-relic-one-pricing-billing#editions) are available via online validation and fulfillment and are the best places to start for most nonprofits.
 * Pro includes many additional features such as single sign-on (SSO) and the ability to customize the retention schedule for your Data.
   * To request O4G Pro edition or find out more, please contact us at [email protected].
 

src/content/docs/accounts/accounts-billing/new-relic-one-pricing-billing/new-relic-one-pricing-billing.mdx

@@ -43,19 +43,25 @@ If you're a New Relic customer, the best way to understand your billing is to go
   **[one.newrelic.com](https://one.newrelic.com) > User menu > Administration > Plan & usage:** The **Plan & usage** page gives details about your usage. 
 </figcaption>
 
-
 ## New Relic billing factors [#how-pricing-works]
 
 Our usage-based pricing model is simple, which helps you easily predict your billing. We bill on these two primary factors:
 
 * **How much data you ingest**. We bill on data ingested, no matter the type, making your billing easy to understand. You can ingest 100 GBs of data per month for free. The price per GB above the free level varies depending on which data option you have: [Data Plus](/docs/accounts/accounts-billing/new-relic-one-pricing-billing/data-ingest-billing/#data-prices) or original. To learn more about how we bill for ingested data, see [Data ingest billing](/docs/accounts/accounts-billing/new-relic-one-pricing-billing/data-ingest-billing).
-* **How many billable users you have**. There are three types of users. Core users and full platform users are billable, and basic users are free. The cost per full platform user depends on your pricing edition. For free tier and Standard edition, you get one free full platform user. To learn more about how we bill for users, see [User billing](/docs/accounts/accounts-billing/new-relic-one-pricing-billing/user-count-billing). 
+* **How many billable users you have**. There are three types of users. Core users and full platform users are billable, and basic users are free. The cost per full platform user depends on your pricing edition. With our Free edition, you get one free full platform user. To learn more about how we bill for users, see [User billing](/docs/accounts/accounts-billing/new-relic-one-pricing-billing/user-count-billing). 
 
 ### Pricing editions [#editions]
 
-Besides determining how much your full platform users cost, your edition (Standard, Pro, or Enterprise) controls access to some features and different limits (for example, different limits for synthetic monitor checks, and access to [Data Plus](/docs/accounts/accounts-billing/new-relic-one-pricing-billing/data-ingest-billing/#data-plus), which gives you HIPAA- and FedRAMP-compliant data). For more about edition differences, see our [pricing page](https://newrelic.com/pricing). 
+We have four editions: 
+
+* Free
+* Standard
+* Pro
+* Enterprise
 
-Also, if you're on [our free tier](#free), there are some features not available.
+When you create a New Relic organization, you start out on our Free edition. When you're ready to unlock more New Relic features and power, and ready to start paying, you'll choose either the Standard, Pro, or Enterprise edition. 
+
+Besides determining how much your full platform users cost, your edition controls access to some features and different limits. For example, the editions have different amounts of included synthetic monitor checks, and only Pro and Enterprise editions have access to [Data Plus](/docs/accounts/accounts-billing/new-relic-one-pricing-billing/data-ingest-billing/#data-plus) (which includes access to HIPAA and FedRAMP compliancy). Also, with Standard, you can have a maximum of five full platform users. For more on edition differences, see our [pricing page](https://newrelic.com/pricing). 
 
 ### Add-ons [#add-ons] 
 
@@ -65,22 +71,23 @@ In addition to the primary billing factors mentioned above, there are several op
 * An option to go above the [default length of time your data is retained](/docs/data-apis/manage-data/manage-data-retention/#adjust-retention)
 * [Vulnerability management](/docs/vulnerability-management/overview): this is included with [Data Plus](/docs/accounts/accounts-billing/new-relic-one-pricing-billing/data-ingest-billing#data-prices), but it's an add-on without Data Plus.
 
-## Free tier details [#free]
+## Free edition details [#free]
 
-You can use New Relic free, forever. Here's what you get for free:
+You can use New Relic free, forever. Here are some details about what you get on the Free edition: 
 
-* Up to 100 GBs of ingested data per month ([learn more about exceeding this limit](/docs/accounts/accounts-billing/new-relic-one-pricing-billing/data-ingest-billing#free-tier-limits)).
+* Up to 100 GBs of ingested data per month
 * One [full platform user](/docs/accounts/accounts-billing/new-relic-one-user-management/user-type), and unlimited [basic users](/docs/accounts/accounts-billing/new-relic-one-user-management/user-type) 
-* A single account in your New Relic organization (having [multiple accounts](/docs/accounts/accounts-billing/account-structure/new-relic-account-structure) requires [Pro or Enterprise edition](#editions)).
+* A single account in your New Relic organization (adding [additional accounts](/docs/accounts/accounts-billing/account-structure/new-relic-account-structure) requires [Pro or Enterprise edition](#editions)).
+
+For the Free edition, if your data ingest exceeds 100 GBs in a calendar month, your ingest is disabled until the next month. At the start of the next month, it may take up to 24 hours for ingest to start again.
 
-Here are some other limits that apply for the free tier:
+Here are some other limits that apply on the Free edition:
 
+* Lacks [ticketed technical support](/docs/licenses/license-information/general-usage-licenses/global-technical-support-offerings)
 * [Synthetic monitor check limits](/docs/synthetics/synthetic-monitoring/using-monitors/monitor-limits): 500 per month (compared to 10K for paid Standard).
-* [Dimensional metric limits are lower](/docs/data-apis/ingest-apis/metric-api/metric-api-limits-restricted-attributes/#additional-considerations) than for paid Standard edition.
+* [Dimensional metric limits are lower](/docs/data-apis/ingest-apis/metric-api/metric-api-limits-restricted-attributes/#additional-considerations) than for paid editions.
 * For the alerting workflow feature, the [enrichment feature](/docs/alerts-applied-intelligence/applied-intelligence/incident-workflows/incident-workflows/#enrichments) is not available. 
 
-For the free tier, if your data ingest exceeds 100 GBs in a calendar month, your data ingest is disabled until the beginning of the next month. When ingest is disabled, its re-enabling at the start of the month may take up to 24 hours. 
-
 ## Estimate data ingest [#estimate]
 
 For ideas on how to estimate your future data ingest and associated costs, see [Estimate data ingest](https://newrelic.com/blog/nerdlog/estimate-data-cost). 
@@ -138,11 +145,4 @@ If you want access to tiered pricing, talk to your account representative.
 
 In January of 2022, we released a third [user type](/docs/accounts/accounts-billing/new-relic-one-user-management/user-type): the core user. New Relic organizations created after the core user release had access to that user type and the associated [changes to billing](/docs/accounts/accounts-billing/new-relic-one-pricing-billing/user-count-billing/#pricing-versions). Existing organizations had the option to enable core users by opting in via an acceptance form called the `core amendment`. For some organizations, this acceptance process is available on the **Manage your plan** UI page. 
 
-The user that accepts this amendment from the UI is stating that they're authorized to accept the terms of that amendment for their organization. Note that opting in to this release puts your organization on our [primary user billing version](/docs/accounts/accounts-billing/new-relic-one-pricing-billing/user-count-billing/#pricing-versions). 
-
-When you're ready to adjust your users' user type, how you do that depends on which user model your users are on ([learn how to determine your user model](/docs/accounts/original-accounts-billing/original-users-roles/overview-user-models)):
-
-* [Our newer user model](/docs/accounts/accounts-billing/new-relic-one-user-management/user-management-ui-and-tasks/#edit-user-type)
-* [Our original user model](/docs/accounts/original-accounts-billing/original-users-roles/users-roles-original-user-model/#update-user-type): Note that if you have multiple accounts, you can't see all users from across all accounts in one place. You must go into each account to see and manage that account's users.
-
-For tips on deciding what user type to make your users, see [User types](/docs/accounts/accounts-billing/new-relic-one-user-management/user-type).
+The user that accepts this amendment from the UI is stating that they're authorized to accept the terms of that amendment for their organization. Note that opting in to this release puts your organization on our [primary user billing version](/docs/accounts/accounts-billing/new-relic-one-pricing-billing/user-count-billing/#pricing-versions). 

src/content/docs/accounts/accounts-billing/new-relic-one-pricing-billing/user-count-billing.mdx

@@ -25,7 +25,6 @@ Other details about what makes a user billable:
 
 * For users on our [newer user model](/docs/accounts/original-accounts-billing/original-users-roles/overview-user-models): users are billable at the moment they're added as billable users to a New Relic organization. Even if a billable user has never logged in to New Relic and has a `Pending invite` tag in the UI, they're still billable.
 * For our [primary user billing version](#pricing-versions): there's a per-month charge for a billable user, and no pro-rating. This means that whether a user is a billable user type for an entire month or for only an hour during that month, it costs the same. [Learn more about user calculations.](#user-count)   
-* Our [Standard edition](/docs/accounts/accounts-billing/new-relic-one-pricing-billing/new-relic-one-pricing-billing/#editions) comes with one free full platform user.  
 
 ## Manage users [#manage]
 

src/content/docs/accounts/accounts-billing/new-relic-one-user-management/account-user-mgmt-tutorial.mdx

@@ -14,8 +14,8 @@ This tutorial will walk you through adding and managing accounts and users.
 ## Before you start [#requirements]
 
 Before you start this tutorial, some things to understand: 
-* Pro or Enterprise edition is required (Standard edition can't add accounts or create groups or roles)   
-* This tutorial is for managing users who are on our [newer user model](/docs/accounts/original-accounts-billing/original-users-roles/overview-user-models). 
+* Pro or Enterprise [edition](/docs/accounts/accounts-billing/new-relic-one-pricing-billing/new-relic-one-pricing-billing#editions) is required
+* This tutorial is for managing users who are on our [newer user model](/docs/accounts/original-accounts-billing/original-users-roles/overview-user-models) (true of almost all New Relic users)
 * This tutorial will be easier if you first have a basic understanding of:
   * [Organization and account concepts](/docs/accounts/accounts-billing/account-structure/new-relic-account-structure#new-model)
   * [User management concepts](/docs/accounts/accounts-billing/new-relic-one-user-management/user-management-concepts#understand-concepts)
@@ -36,9 +36,9 @@ This tutorial will walk you through:
 
 ## Step 1: Organization creation [#create-organization]
 
-If you're reading this, you likely already have a New Relic organization. When you [sign up for New Relic](https://newrelic.com/signup), your New Relic organization is created. The organization structure represents a New Relic customer: it's what contains everything relevant to a customer's use of New Relic: their accounts, their users, and their data.
+If you're reading this, you likely already have a [New Relic organization](/docs/accounts/accounts-billing/account-structure/new-relic-account-structure). When you [sign up for New Relic](https://newrelic.com/signup), your New Relic organization is created. The organization structure represents a New Relic customer: it's what contains everything relevant to a customer's use of New Relic, such as accounts, users, and data.
 
-When a New Relic organization is created, it contains a single account. A Standard edition organization can only have a single account, but Pro and Enterprise edition organizations can add more accounts. Each account has its own [account ID](/docs/accounts/accounts-billing/account-structure/account-id), and that ID is used for some account-specific tasks, like making API calls.
+When a New Relic organization is created, it contains a single account. If you're on our Free or Standard edition, your organization can have only a single account, while Pro and Enterprise editions allow you to add accounts. Each account has its own [account ID](/docs/accounts/accounts-billing/account-structure/account-id), and that ID is used for some account-specific tasks, like making API calls.
 
 When your organization is created, it has two default user groups with [access to roles and accounts already assigned](/docs/accounts/accounts-billing/new-relic-one-user-management/user-management-concepts/#understand-concepts). When you add users via the UI, there are two default groups that you can assign your users to:
 

src/content/docs/accounts/accounts-billing/new-relic-one-user-management/authentication-domains-saml-sso-scim-more.mdx

@@ -45,7 +45,7 @@ Requirements to manage authentication domains:
   * Have a [user type](/docs/accounts/accounts-billing/new-relic-one-user-management/user-type) of core user or full platform user.
   * Be in a group with the [**Authentication domain** administration setting](/docs/accounts/accounts-billing/new-relic-one-user-management/user-management-concepts#admin-settings).
 * SCIM provisioning, also known as automated user management, requires Pro or Enterprise edition. [Learn more about requirements.](/docs/accounts/accounts/automated-user-management/automated-user-provisioning-single-sign)
-* SAML SSO requires Pro or Enterprise edition. Our SAML SSO support includes:
+* SAML SSO requires a [paid edition](/docs/accounts/accounts-billing/new-relic-one-pricing-billing/new-relic-one-pricing-billing#editions). Our SAML SSO support includes:
   * Active Directory Federation Services (ADFS)
   * Auth0
   * Azure AD (Microsoft Azure Active Directory)