newrelic · rhetoric101 · Aug 28, 2024 · Aug 26, 2024 · Aug 26, 2024 · Aug 26, 2024
diff --git a/...cs/accounts/accounts-billing/new-relic-one-user-management/user-permissions.mdx b/...cs/accounts/accounts-billing/new-relic-one-user-management/user-permissions.mdx
@@ -154,7 +154,6 @@ To learn more about specific permissions, select a category below, or try search
     title="Errors inbox"
   >
     * <DNT>**Attribute analysis**</DNT>: relates to the [attributes tab](/docs/errors-inbox/errors-inbox/#attributes).
-    * <DNT>**Discussions**</DNT>: relates to [errors inbox discussions](/docs/errors-inbox/errors-inbox/#discussions).
   </Collapser>
 
   <Collapser

diff --git a/src/content/docs/errors-inbox/errors-inbox.mdx b/src/content/docs/errors-inbox/errors-inbox.mdx
@@ -199,66 +199,44 @@ In the left-hand panel, you can find details for an **aggregation of all occurre
 
 In the right-hand panel, you can find details for a single occurrence of that error:
 
-<CollapserGroup>
-  <Collapser
-    className="freq-link"
-    id="occurrences-tab"
-    title="Occurrences tab"
-  >
-    The <DNT>**Occurrences**</DNT> dropdown includes details like:
+* Number and frequency of errors
 
-    * Number and frequency of errors
+* Related accounts
 
-    * Related accounts
+* Stack traces
 
-    * Stack traces
+* Distributed tracking
 
-    * Distributed tracking
+* [Logs in context]\(/docs/logs/logs-context/logs-in-context
 
-    * [Logs in context]\(/docs/logs/logs-context/logs-in-context
+* A list of error attributes
 
-    * A list of error attributes
+  From the detailed view, you can cycle through specific errors using the toggle in the upper right to navigate between the first instance of the error, the last, or any instance between.
 
-      From the detailed view, you can cycle through specific errors using the toggle in the upper right to navigate between the first instance of the error, the last, or any instance between.
+  If you've set up [distributed tracing](/docs/distributed-tracing/concepts/quick-start/), and if there are sampled traces related to errors, you'll see options to view trace details. This is a quick way to view trace information without going to the main distributed tracing page:
 
-      If you've set up [distributed tracing](/docs/distributed-tracing/concepts/quick-start/), and if there are sampled traces related to errors, you'll see options to view trace details. This is a quick way to view trace information without going to the main distributed tracing page:
+* In the left pane labeled <DNT>**Distributed traces**</DNT>, you can expand the heading to show a list of all traces associated with errors in this error group. Alternatively, you can click <DNT>**Explore all**</DNT> to open a list of all the traces.
 
-    * In the left pane labeled <DNT>**Distributed traces**</DNT>, you can expand the heading to show a list of all traces associated with errors in this error group. Alternatively, you can click <DNT>**Explore all**</DNT> to open a list of all the traces.
+  <img
+    width="50%"
+    style={{ align: "left" }}
+    title="Screenshot showing how to expand the list of traces"
+    alt="Screenshot showing how to expand the list of traces"
+    src="/images/errors-inbox_screenshot-crop_list-of-traces.webp"
+  />
 
-      <img
-        width="50%"
-        style={{ align: "left" }}
-        title="Screenshot showing how to expand the list of traces"
-        alt="Screenshot showing how to expand the list of traces"
-        src="/images/errors-inbox_screenshot-crop_list-of-traces.webp"
-      />
+* In <DNT>**Distributed trace**</DNT>, you'll see the trace that's associated with the error occurrence displayed on this page. To see the trace's spans in a waterfall view:
 
-    * In <DNT>**Distributed trace**</DNT>, you'll see the trace that's associated with the error occurrence displayed on this page. To see the trace's spans in a waterfall view:
-
-      * Click directly on the trace name, or click the icon with an arrow on the right. This pens up the waterfall focus view that highlights trace spans with errors.
-
-        <img
-          width="70%"
-          style={{ align: "left" }}
-          title="Screenshot showing the trace related to your error"
-          alt="Screenshot showing the trace related to your error"
-          src="/images/errors-inbox_screenshot-crop_trace-for-error.webp"
-        />
-      * Click <DNT>**Explore**</DNT> to open an unfiltered waterfall where you can click through all the spans.
-  </Collapser>
+  * Click directly on the trace name, or click the icon with an arrow on the right. This pens up the waterfall focus view that highlights trace spans with errors.
 
-  <Collapser
-    className="freq-link"
-    id="discussions"
-    title="Discussions tab"
-  >
-    The <DNT>**Discussions**</DNT> tab provides room for detailed and organized collaboration. This is key to looping in collaborators and ensuring the entire team has the same context regardless of where they sit. Discussions includes:
-
-    * <DNT>**Threaded conversations**</DNT>: Reply directly to top level comments to tie replies to specific posts.
-    * <DNT>**Comment deletion**</DNT>: Delete comments. The content of the post will be removed unless it is the parent of a thread, in which case the box will remain with the message `Comment deleted by user.`
-    * <DNT>**Markdown support**</DNT>: Add styling and links to your comments in Markdown.
-  </Collapser>
-</CollapserGroup>
+    <img
+      width="70%"
+      style={{ align: "left" }}
+      title="Screenshot showing the trace related to your error"
+      alt="Screenshot showing the trace related to your error"
+      src="/images/errors-inbox_screenshot-crop_trace-for-error.webp"
+    />
+  * Click <DNT>**Explore**</DNT> to open an unfiltered waterfall where you can click through all the spans.
 
 ## Assign errors [#assign-errors]
 

diff --git a/...n-issues/find-help-use-support-portal.mdx → ...e-common-issues/find-help-get-support.mdx b/...n-issues/find-help-use-support-portal.mdx → ...e-common-issues/find-help-get-support.mdx
@@ -1,12 +1,12 @@
 ---
-title: Find help and use the Support portal
+title: Find help and get support
 tags:
   - Using New Relic
   - Welcome to New Relic
   - Get started
 translate:
   - jp
-metaDescription: New Relic's Support portal at support.newrelic.com contains several levels of self-help informational resources and support services.
+metaDescription: "Here's an overview of ways to get help with the New Relic platform."
 redirects:
   - /docs/site/new-relic-support-changes
   - /docs/site/finding-help
@@ -20,7 +20,8 @@ redirects:
   - /docs/using-new-relic/welcome-new-relic/getting-started/find-help-support-portal
   - /docs/using-new-relic/welcome-new-relic/getting-started/find-help-use-support-portal
   - /docs/using-new-relic/welcome-new-relic/get-started/find-help-use-support-portal
-freshnessValidatedDate: never
+  - /docs/new-relic-solutions/solve-common-issues/find-help-use-support-portal
+freshnessValidatedDate: 2024-08-27
 ---
 
 New Relic offers a variety of support options, including online help, a troubleshooting tool, open source documentation with detailed procedures and troubleshooting tips, and support assistance in (and out) of the Platform.
@@ -31,7 +32,7 @@ New Relic offers a variety of support options, including online help, a troubles
 * [Find answers in New Relic Docs and New Relic University.](#find-answers)
 * [Contribute to our documentation.](#docs-contribution)
 * [Don't find what you need? File a documentation issue.](#file-doc-issue)
-* [File a case in the platform or support portal.](#file-ticket)
+* [File a case in the platform.](#file-ticket)
 * [Check the status of our systems.](#check-status)
 * [Read about our licenses, data security, and compliance information.](#licenses-policies)
 
@@ -78,7 +79,7 @@ Our documentation is open source and available in [GitHub](https://github.com/ne
 
 If you can't find an answer in the documentation, you can file an issue to ask us for help. When you find places the docs could be better, let us know too! To do it, click the <DNT>**Create issue**</DNT> button in any document and we'll look into your problem to find a solution.
 
-## File a case in the platform or support portal [#file-ticket]
+## File a case in the platform [#file-ticket]
 
 If you can't find what you're looking for, and your subscription level includes technical support, [file a support ticket](https://support.newrelic.com/s/inbox).
 
@@ -101,14 +102,6 @@ To file a new case from the platform:
 
 5. Click <DNT>**Submit**</DNT>.
 
-To file a new case from the support portal:
-
-1. Go to <DNT>**[support.newrelic.com](https://support.newrelic.com) > Login**</DNT>.
-2. From the support portal, select the area of New Relic you need help with.
-3. Select your account.
-4. Provide as many details as possible. Include the URL, if applicable, or select <DNT>**Attach file**</DNT> to include a log file, a New Relic diagnostics file, screenshots, or any other useful attachments.
-5. Click <DNT>**Submit**</DNT>.
-
 <Callout variant="important">
   The ability to create a support case is based on your account's [Support Plan](https://docs.newrelic.com/docs/licenses/license-information/general-usage-licenses/global-technical-support-offerings/).
 </Callout>

diff --git a/...cs/accounts/accounts-billing/new-relic-one-user-management/user-permissions.mdx b/...cs/accounts/accounts-billing/new-relic-one-user-management/user-permissions.mdx
@@ -153,7 +153,6 @@ Para obtener más información sobre permisos específicos, seleccione una categ
     title="Errors Inbox"
   >
     * <DNT>**Attribute analysis**</DNT>: se relaciona con la [pestaña de atributos](/docs/errors-inbox/errors-inbox/#attributes).
-    * <DNT>**Discussions**</DNT>: se relaciona con [las discusionesErrors Inbox ](/docs/errors-inbox/errors-inbox/#discussions).
   </Collapser>
 
   <Collapser

diff --git a/...s/docs/new-relic-solutions/solve-common-issues/find-help-use-support-portal.mdx b/...s/docs/new-relic-solutions/solve-common-issues/find-help-use-support-portal.mdx
diff --git a/...cs/accounts/accounts-billing/new-relic-one-user-management/user-permissions.mdx b/...cs/accounts/accounts-billing/new-relic-one-user-management/user-permissions.mdx
@@ -153,7 +153,6 @@ UI に移動して、事前に構築された各ロールの権限を表示で
     title="エラーの受信トレイ"
   >
     * <DNT>**Attribute analysis**</DNT>:[属性タブ](/docs/errors-inbox/errors-inbox/#attributes)に関連します。
-    * <DNT>**Discussions**</DNT>: [Errors Inboxのディスカッション](/docs/errors-inbox/errors-inbox/#discussions)に関連します。
   </Collapser>
 
   <Collapser