fix(Alerts): Improving the alert conditions section

src/content/docs/accounts/original-accounts-billing/original-users-roles/users-roles-original-user-model.mdx

@@ -362,7 +362,7 @@ Here are some more details about some of our add-on manager roles:
     * Provide [runbook instructions](/docs/alerts/new-relic-alerts/defining-conditions/provide-runbook-instructions-alert-activity).
     * Select [product targets](/docs/alerts/new-relic-alerts/defining-conditions/select-product-targets-alert-condition).
     * Alter [alert condition thresholds](/docs/alerts/new-relic-alerts/defining-conditions/define-thresholds-trigger-alert#thresholds).
-    * [Create](/docs/alerts/new-relic-alerts/managing-notification-channels/notification-channels-controlling-where-send-alerts#add-channel), [modify](/docs/alerts/new-relic-alerts/managing-notification-channels/update-alert-notification-channels), or [delete](/docs/alerts/new-relic-alerts/managing-notification-channels/delete-alert-notification-channels) notification channels.
+    * Create, modify, or delete [notification channels](/docs/alerts/get-notified/intro-notifications/#channels).
   </Collapser>
 
   <Collapser

src/content/docs/alerts/create-alert/alert-coverage-gaps.mdx → src/content/docs/alerts/alert-conditions/alert-coverage-gaps.mdx

@@ -1,5 +1,5 @@
 ---
-title: Alert coverage gaps and condition recommendations
+title: Alert coverage gaps
 tags:
   - Alerts
   - Proactive detection
@@ -8,31 +8,26 @@
 redirects:
   - /docs/alerts-applied-intelligence/new-relic-alerts/get-started/condition-recommendations
   - /docs/alerts-applied-intelligence/applied-intelligence/alert-coverage-gaps
-freshnessValidatedDate: never
+  - /docs/alerts/create-alert/alert-coverage-gaps
+freshnessValidatedDate: 2024-10-28
 ---
 
-Alert coverage gaps highlight areas in your stack where you're missing alert coverage. In our <InlinePopover type="alerts"/> section, [we've created a homepage](https://one.newrelic.com/nrai/detection-gaps/home) that includes uncovered APM, Browser, and Mobile entities, so you can assess what information your team is lacking and address the coverage gap.
+Alert coverage gaps highlight areas in your stack where you're missing alert coverage. In our <InlinePopover type="alerts"/> section, [we've created a homepage](https://one.newrelic.com/nrai/detection-gaps/home) that includes uncovered <InlinePopover type="apm" />, <InlinePopover type="browser"/>, and <InlinePopover type="mobile" /> entities, so you can assess what information your team is lacking and address the coverage gap.
 
-In an increasingly dynamic landscape, we know how important it's to stay on top of your stack and be proactively notified if anything goes wrong. But, as your team grows or changes, it can be hard to know if you're getting the alerts you need, when you need them. Alert coverage gaps gives your team a comprehensive list of all entities that your team _is not currently covering_.
+In an increasingly dynamic landscape, we know how important it's to stay on top of your stack and be proactively notified if anything goes wrong. But, as your team grows or changes, it can be hard to know if you're getting the alerts you need, when you need them. Alert coverage gaps gives your team a comprehensive list of all entities that your team is not currently covering.
 
 What does covering an entity mean? A covered entity means that you've set up an [alert](/docs/alerts-applied-intelligence/overview/#concepts-terms) to notify you of how a particular entity is performing. For example, you might have created an alert condition that opens an incident if the throughput of an APM entity exceeds 100 requests per minute. An uncovered entity is part of your system that is unmonitored which means there could be unhealthy behavior that goes unchecked. We created [alert coverage gaps](https://one.newrelic.com/nrai/detection-gaps/home) to highlight uncovered entities so your team doesn't miss valuable data and you can prevent incidents before they happen.
 
 ## Find your coverage gaps [#find-your-coverage-gaps]
 
 To open the alert coverage gaps page, go to <DNT>**[one.newrelic.com > All capabilities](https://one.newrelic.com/all-capabilities) > Alerts**</DNT> and select <DNT>**Alert coverage gaps**</DNT> in the left navigation pane. There, you will see a list of all your entitites that are not currently covered.
 
-Depending on the covered entities, this page can include these tabs:
-
-* <DNT>**APM**</DNT>.
-* <DNT>**Browser**</DNT>.
-* <DNT>**Mobile**</DNT>.
-
-If there are no uncovered entities for <DNT>**Browser**</DNT> or <DNT>**Mobile**</DNT>, you won't see that specific tab.
+Depending on the covered entities, this page can include these tabs for APM, browser monitoring, mobile monitoring, synthetics, and service level. If there are no uncovered entities for these capabilities, you won't see that specific tab.
 
 <img
   title="Alert coverage gaps page"
-  alt="A screenshot of the alert coverage gaps page"
-  src="/images/accounts_screenshot-full_alert-coverage-gaps-homepage.webp"
+  alt="Alert coverage gaps page"
+  src="/images/alerts_screenshot-crop_coverage-gaps.webp"
 />
 
 <figcaption>
@@ -41,44 +36,78 @@
 
 ## Create an alert from your alert coverage gaps [#create-an-alert]
 
-Once you've selected an entity you'd like to monitor, then you can create an alert condition to notify your team of any abnormal behavior.
+Once you've selected an entity you'd like to monitor, then you can create an alert condition to notify your team of any abnormal behavior. Follow these steps to create an alert from your alert coverage gaps:
 
-New Relic will dynamically suggest the conditions we believe should be monitored based on the selected entity and your specific system. Some of the recommended alerts we might suggest are error percentage, apdex, or response time.
+1. Go to <DNT>**[one.newrelic.com > All capabilities](https://one.newrelic.com/all-capabilities) > Alerts**</DNT> and select <DNT>**Alert coverage gaps**</DNT> in the left navigation pane.
 
-You'll get recommended alert conditions based on the entity type's defined [Golden Metrics](https://github.com/newrelic/entity-definitions). If you don't get recommended alert conditions, once you select an alert condition you'd like to monitor, then your team will be alerted when this signal deviates from its normal baseline, upper and lower, for at least 5 minutes by 3.00 standard deviations.
+2. Select the entity you'd like to monitor. You can select more than one.
 
-To create an alert from your alert coverage gaps:
+3. Click <DNT>**+ Recommend alert conditions**</DNT>.
 
-1. Go to <DNT>**[one.newrelic.com > All capabilities](https://one.newrelic.com/all-capabilities) > Alerts**</DNT> and select <DNT>**Alert coverage gaps**</DNT> in the left navigation pane.
+  <img
+    title="Alert coverage gaps page"
+    alt="Alert coverage gaps page"
+    src="/images/alerts_screenshot-crop_coverage-gaps-recommend-button.webp"
+  />
+
+4. The <DNT>**Add an alert**</DNT> page opens. Select one of these options:
 
-2. Click <DNT>**Add alert**</DNT> on the entity you want to create the alert.
+    * <DNT>**Response time (ms)**</DNT>: Alert when this signal deviates from its normal baseline, upper only, for at least 5 minutes by 3.00 standard deviation(s).
 
-3. Add the recommended conditions you want.
+    * <DNT>**Throughput**</DNT>: Alert when this signal deviates from its normal baseline, upper and lower, for at least 5 minutes by 3.00 standard deviation(s).
 
-   <img
-     width="80%;"
-     title="Create an alert"
-     alt="A screenshot of creating an alert from the alert coverage gap page"
-     src="/images/accounts_screenshot-crop_add-an-alert.webp"
-   />
+    * <DNT>**Error (%)**</DNT>: Alert when this signal deviates from its normal baseline, upper only, for at least 5 minutes by 3.00 standard deviation(s).
 
-   <figcaption>
-     To create an alert for an unmonitored entity, go to <DNT>**[one.newrelic.com > All capabilities](https://one.newrelic.com/all-capabilities) > Alerts**</DNT>, select <DNT>**Alert coverage gaps**</DNT> in the left navigation pane, and click <DNT>**Add alert**</DNT>.
-   </figcaption>
+    <img
+      title="Add an alert from the alert coverage gaps page"
+      alt="Add an alert from the alert coverage gaps page"
+      src="/images/alerts_screenshot-crop_coverage-gaps-add-an-alert.webp"
+    />
+
+    <figcaption>
+      To create an alert for an unmonitored entity, go to <DNT>**[one.newrelic.com > All capabilities](https://one.newrelic.com/all-capabilities) > Alerts**</DNT>, click <DNT>**Alert coverage gaps**</DNT> in the left navigation pane. Select an entity and click <DNT>**+ Recommend alert conditions**</DNT>.
+    </figcaption>
+
+    <Callout variant="tip">
+      Click the <Icon name="fe-edit-2"/> button to edit the alert condition and modify the query and thresholds. 
+    </Callout>
 
 4. Click <DNT>**Next**</DNT>.
 
 5. Select a policy to get notified. Every alert condition needs to be routed through a [policy](/docs/alerts-applied-intelligence/new-relic-alerts/alert-policies/create-edit-or-find-alert-policy/) so you have to either select an existing policy or create a new one. Once you've selected or created a policy attached to the alert condition, then you might need to add a [destination](/docs/alerts-applied-intelligence/notifications/destinations). Destinations are where we send notifications about your New Relic data. You can link your notifications to third-party tools like Slack, Atlassian Jira, email, and more.
 
-   <img
-     width="80%;"
-     title="Create a policy for alert coverage gaps."
-     alt="A screenshot of the alert coverage gap policy selection"
-     src="/images/accounts_screenshot-crop_create-a-policy-alert-coverage-gaps.webp"
-   />
-
-   <figcaption>
-     When you create an alert you will select which policy the alert will be grouped with.
-   </figcaption>
+    <img
+      title="Create a policy for alert coverage gaps."
+      alt="A screenshot of the alert coverage gap policy selection"
+      src="/images/alerts_screenshot-crop_coverage-gaps-add-an-alert-policy.webp"
+    />
 
 6. Click <DNT>**Activate conditions**</DNT> to save the conditions. If the policy is new, you'll see the <DNT>**Save & set up notifications**</DNT> button. Use this button if you want to save the conditions and the notifications.
+
+
+## Adding recommended alerts [#adding-recommended-alerts]
+
+New Relic will dynamically suggest the conditions we believe should be monitored based on the selected entity and your specific system. Some of the recommended alerts we might suggest are error percentage, apdex, or response time.
+
+You'll get recommended alert conditions based on the entity type's defined as [Golden Metrics](https://github.com/newrelic/entity-definitions/blob/main/docs/entities/golden_metrics.md). If you don't get recommended alert conditions, once you select an alert condition you'd like to monitor, then your team will be alerted when this signal deviates from its normal baseline, upper and lower, for at least 5 minutes by 3.00 standard deviations.
+
+To see which services need alert coverage, follow these steps:
+
+1. Go to <DNT>**[one.newrelic.com > All capabilities](https://one.newrelic.com/all-capabilities) > Alerts**</DNT> and select <DNT>**Alert coverage gaps**</DNT> in the left navigation pane.
+
+2. Click <DNT>**See what to instrument**</DNT>.
+
+    <img
+      width="60%;"
+      title="See what to instrument in the alert coverage gaps page"
+      alt="See what to instrument in the alert coverage gaps page"
+      src="/images/alerts_screenshot-crop_coverage-gaps-add-an-alert-see-what-instrument.webp"
+    />
+
+3. The coverage gaps page opens. You can group your coverage gaps by integration or by account.
+
+    <img
+      title="See what to instrument in the alert coverage gaps page"
+      alt="See what to instrument in the alert coverage gaps page"
+      src="/images/alerts_screenshot-crop_coverage-gaps-recommended.webp"
+    />