Test Bug #5
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| # Copyright 2020 New Relic Corporation. All rights reserved. | |
| # SPDX-License-Identifier: Apache-2.0 | |
| # | |
| name: issue-support-label | |
| on: | |
| issues: | |
| types: | |
| - labeled | |
| jobs: | |
| support-response: | |
| if: github.event.label.name == 'support' && github.event.issue.state == 'open' | |
| uses: ./.github/workflows/issue-comment.yml | |
| secrets: | |
| token: ${{ secrets.ISSUE_BOT_TOKEN }} | |
| with: | |
| issue-number: ${{ github.event.issue.number }} | |
| message: > | |
| This issue has been identified as requiring additional information to debug. | |
| Due to the potentially sensitive nature of the information we may have to collect, | |
| such as PHPInfo and Debug Logs, please follow [these steps](https://docs.newrelic.com/docs/new-relic-solutions/solve-common-issues/find-help-use-support-portal/#file-ticket) | |
| to create a support case, where a member of our New Relic Support Team will work | |
| with you to gather the necessary information securely and help debug your issue. | |
| If your subscription level does not include technical support, the | |
| other option available to customers is to use New Relic’s community support channel: [Explorers Hub](https://forum.newrelic.com/s/). From there, a member of our New Relic Support Team will work | |
| with you to gather the necessary information securely and help debug your issue. | |
| For all available options on how to get support, please see [these resources](https://docs.newrelic.com/docs/new-relic-solutions/solve-common-issues/find-help-use-support-portal/). |