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Welcome to the collaborative-development wiki!
Here you will find all information on collaborative development including our thoughts, research and guidelines on possible partner programs, subscriptions, certificates, based on open source software development at Puzzle ITC.
1. Onboarding
As a member of the Puzzle Partner Program you'll get a dedicated on-boarding on application-, technology- and platform level.
Application introduction
Get an introduction on the application's business logic, features & roadmap. Puzzle's open source solutions: Time, hitobito, cryptopus, APPUiO
Technology introduction
As solution creator Puzzle has a profound knowledge you can benefit from. Get an introduction on the software architecture, technology language & frameworks used, testing & quality assurance applied.
Platform introduction
As platform expert Puzzle introduces the platform technology used, recommends continuous delivery & deployment pipeline, monitoring solutions and a lot more. You'll get expertise in OpenShift/APPUiO, CI/CD, Ruby on Rails development, Cloud-Native development, testing,...
2. Product- & release-management
Product- & release management is handled by Puzzle. Trough collaborative product development every partner can actively participate in features creations & prioritization. The life-cycle of the software is maintained by Puzzle and it's not tied to specific version.
3. Support & troubleshooting
Get answers quickly on your support cases. Call or email support with our experts. Access live chat with solutions engineers. Best effort support is guaranteed. Transparent ticketing process on GitHub.
4. Marketing material
Get appropriate marketing material for internal or external sales process. Access marketing resources.
5. Sales & sales support
Gain advantage of Puzzle's sales expertise on the specific solution. Get Sales support, Pre-Sales support & consulting support. Access sales resources.
6. Community-management
Puzzle manages and handles the solution's community, organize meet-ups.
7. Communication
Communication with customers, partner is organized by Puzzle and can be triggered by the partner network.
8. Collaborative development
The partner-network determines and finances the further development of the software solution through the partner subscription. An certain amount is reserved for small features development, change requests & all services covering the basic benefits of the partner program. In order to finance larger extensions together, the requirements should be discussed and planned at an early stage in the partner meetings/roadmap plannings.