Enable local_mode on actions

santteegt · Jun 5, 2020 · 73ef595 · 73ef595
1 parent 1525683
commit 73ef595
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Showing 3 changed files with 50 additions and 42 deletions.
diff --git a/actions/actions.py b/actions/actions.py
@@ -16,7 +16,7 @@
 logger = logging.getLogger(__name__)
 
 glpi_api_uri, glpi_app_token, glpi_auth_token, local_mode = load_glpi_config()
-glpi = GLPIService.get_instance(glpi_api_uri, glpi_app_token, glpi_auth_token)
+glpi = GLPIService.get_instance(glpi_api_uri, glpi_app_token, glpi_auth_token) if not local_mode else None
 
 
 class ComputeResourceForm(FormAction):
@@ -253,19 +253,22 @@ def submit(
 		]
 
 		if tracker.get_slot(EntitySlotEnum.CONFIRM):
+			# priorities = GLPIService.priority_values()
+			# priority_values = list(priorities.keys())
+			# glpi_priority = priorities[priority_values[1]]  # media
+			ticket: Ticket = Ticket({
+				'username': 'normal',  # TODO: set the actual logged in user
+				'title': 'Peticion de Maquina Virtual',
+				'description': remove_accents(request_description),
+				# 'priority': glpi_priority
+				'itilcategories_id': 54  # Equipos de computo
+			})
 			if local_mode:
-				ticket_id: Text = "{:04d}".format(random.randint(1, 1000))
+				dispatcher.utter_message(f"This action would create a ticket with params: {ticket}")
+				# ticket_id: Text = "{:04d}".format(random.randint(1, 1000))
+				ticket_id: Text = "DUMMY"
+				events.append(SlotSet(EntitySlotEnum.TICKET_NO, ticket_id))
 			else:  # TODO: integrate with GLPI
-				# priorities = GLPIService.priority_values()
-				# priority_values = list(priorities.keys())
-				# glpi_priority = priorities[priority_values[1]]  # media
-				ticket: Ticket = Ticket({
-					'username': 'normal',  # TODO: set the actual logged in user
-					'title': 'Peticion de Maquina Virtual',
-					'description': remove_accents(request_description),
-					# 'priority': glpi_priority
-					'itilcategories_id': 54  # Equipos de computo
-				})
 				try:
 					response = glpi.create_ticket(ticket, ticket_type=2)  # Solicitud
 					ticket_id = response['id']

diff --git a/actions/actions_helpdesk.py b/actions/actions_helpdesk.py
@@ -15,7 +15,7 @@
 logger = logging.getLogger(__name__)
 
 glpi_api_uri, glpi_app_token, glpi_auth_token, local_mode = load_glpi_config()
-glpi = GLPIService.get_instance(glpi_api_uri, glpi_app_token, glpi_auth_token)
+glpi = GLPIService.get_instance(glpi_api_uri, glpi_app_token, glpi_auth_token) if not local_mode else None
 
 
 class OpenIncidentForm(FormAction):
@@ -155,29 +155,29 @@ def submit(
 		          SlotSet(EntitySlotEnum.CONFIRM, None)]
 
 		if tracker.get_slot(EntitySlotEnum.CONFIRM):
+			# Check priority and set number value accordingly
+			# priorities = GLPIService.priority_values()
+			# priority_values = list(priorities.keys())
+			# if priority in priority_values:
+			# 	glpi_priority = priorities[priority]
+			# else:
+			# 	logger.warning(f'Priority value not found: {priority}. Setting it to default: (media)')
+			# 	glpi_priority = priorities[priority_values[1]]
+
+			ticket: Ticket = Ticket({
+				'username': 'normal',  # TODO: set the actual logged in user
+				'title': incident_title,
+				'description': remove_accents(incident_description),
+				# 'priority': glpi_priority
+				'itilcategories_id': int(itilcategory_id),
+				'alternative_email': email  # TODO: set as conditional if username is not logged in
+			})
 
 			if local_mode:
+				dispatcher.utter_message(f"This action would create a ticket with params: {ticket}")
 				ticket_id = "DUMMY"
 				events.append(SlotSet(EntitySlotEnum.TICKET_NO, ticket_id))
 			else:  # TODO: integrate with GLPI
-				# Check priority and set number value accordingly
-				# priorities = GLPIService.priority_values()
-				# priority_values = list(priorities.keys())
-				# if priority in priority_values:
-				# 	glpi_priority = priorities[priority]
-				# else:
-				# 	logger.warning(f'Priority value not found: {priority}. Setting it to default: (media)')
-				# 	glpi_priority = priorities[priority_values[1]]
-
-				ticket: Ticket  = Ticket({
-					'username': 'normal',  # TODO: set the actual logged in user
-					'title': incident_title,
-					'description': remove_accents(incident_description),
-					# 'priority': glpi_priority
-					'itilcategories_id': int(itilcategory_id),
-					'alternative_email': email  # TODO: set as conditional if username is not logged in
-				})
-				# logger.info(f'Ticket to be created: {ticket}')
 				try:
 					response = glpi.create_ticket(ticket)
 					ticket_id = response['id']

diff --git a/actions/actions_internal.py b/actions/actions_internal.py
@@ -16,7 +16,7 @@
 logger = logging.getLogger(__name__)
 
 glpi_api_uri, glpi_app_token, glpi_auth_token, local_mode = load_glpi_config()
-glpi = GLPIService.get_instance(glpi_api_uri, glpi_app_token, glpi_auth_token)
+glpi = GLPIService.get_instance(glpi_api_uri, glpi_app_token, glpi_auth_token) if not local_mode else None
 
 
 class BiometricsReportForm(FormAction):
@@ -152,21 +152,26 @@ def submit(
             'itilcategories_id': 60  # Reporte de datos
         })
 
-        try:
-            response = glpi.create_ticket(ticket, ticket_type=2)  # Solicitud
-            ticket_id = response['id']
-            # This is not actually required as its value is sent directly to the utter_message
+        if local_mode:
+            dispatcher.utter_message(f"This action would create a ticket with params: {ticket}")
+            ticket_id = 'DUMMY'
             events.append(SlotSet(EntitySlotEnum.TICKET_NO, ticket_id))
-        except GlpiException as e:
-            logger.error("Error when trying to create a ticket", e)
-            logger.error(f"Ticket: {ticket}")
-            dispatcher.utter_message(template=UtteranceEnum.PROCESS_FAILED)
-            return events
+        else:
+            try:
+                response = glpi.create_ticket(ticket, ticket_type=2)  # Solicitud
+                ticket_id = response['id']
+                # This is not actually required as its value is sent directly to the utter_message
+                events.append(SlotSet(EntitySlotEnum.TICKET_NO, ticket_id))
+            except GlpiException as e:
+                logger.error("Error when trying to create a ticket", e)
+                logger.error(f"Ticket: {ticket}")
+                dispatcher.utter_message(template=UtteranceEnum.PROCESS_FAILED)
+                return events
         dispatcher.utter_message(template=UtteranceEnum.TICKET_NO, ticket_no=ticket_id)
         dispatcher.utter_message(template=UtteranceEnum.CONFIRM_REQUEST)
         # dispatcher.utter_message(
         #     "This action will create a ticket for requesting a biometrics report with "
         #     + f"ID: {personal_id} BIO_ID: {biometrics_id}"
         # )
         # return [AllSlotsReset()]
-        return events
+        return events